Title: Sidebar window doesn't finish loading Last modified: August 22, 2016 --- # Sidebar window doesn't finish loading * Resolved [Kiwi1919](https://wordpress.org/support/users/kiwi1919/) * (@kiwi1919) * [11 years, 10 months ago](https://wordpress.org/support/topic/sidebar-window-doesnt-finish-loading/) * Hi, * I’m having a problem with the Sidebar window where it doesn’t finish loading. This happens if I create a new side bar (the wheel just keeps turning, but if I click outside the box and refresh the new side bar has been created) and also happens if I try clicking on Sidebar location. The only way out there is to refresh the page (so I can’t get into this setting. * I am using The7 theme. The chrome console shows: * Consider using ‘dppx’ units, as in CSS ‘dpi’ means dots-per-CSS-inch, not dots- per-physical-inch, so does not correspond to the actual ‘dpi’ of a screen. In media query expression: print, not all, (-webkit-min-device-pixel-ratio: 1.25),( min-resolution: 120dpi) widgets.php:22 Uncaught TypeError: undefined is not a function * [https://wordpress.org/plugins/custom-sidebars/](https://wordpress.org/plugins/custom-sidebars/) Viewing 14 replies - 1 through 14 (of 14 total) * [HWE](https://wordpress.org/support/users/hwe/) * (@hwe) * [11 years, 10 months ago](https://wordpress.org/support/topic/sidebar-window-doesnt-finish-loading/#post-5259084) * Same problem here with the same theme! * [Predrag – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support1/) * (@wpmudev-support1) * [11 years, 10 months ago](https://wordpress.org/support/topic/sidebar-window-doesnt-finish-loading/#post-5259146) * Hi there, * Sorry to hear of the problem you are having. * The latest version of Custom Sidebars plugin is working fine for me on my site. * Is it working fine for you using default theme like Twenty Thirteen and only facing problem with The7 theme? * Are you using the following theme? * [http://themeforest.net/item/the7-responsive-multipurpose-wordpress-theme/5556590](http://themeforest.net/item/the7-responsive-multipurpose-wordpress-theme/5556590) * Are you using the latest version of that theme? * Are you getting the javascript error message “Uncaught TypeError: undefined is not a function” in the browser console when this theme is activated and not with other themes like Twenty Thirteen? * Could you please share me the screenshot of the javascript error messages displayed in the browser console? * To check javascript console for errors. In Chrome go to “View -> Developer - > Javascript Console” and in Firefox you can go to “Tools -> Web Developer -> Console” * For screenshots, you can simply provide a link to an image through Google Drive, Dropbox, screencast.com, [http://imgur.com/](http://imgur.com/) or other image service. 🙂 * Kind Regards, WPMU DEV * Thread Starter [Kiwi1919](https://wordpress.org/support/users/kiwi1919/) * (@kiwi1919) * [11 years, 10 months ago](https://wordpress.org/support/topic/sidebar-window-doesnt-finish-loading/#post-5259213) * Hi WPMU DEV, * I am using The7 as you had in your link. We have the latest version. I don’t have the issue if I use the Twenty Thirteen default theme. * The error is: “Uncaught TypeError: undefined is not a function” and I get it only with The7 theme active. * The screenshot is available at: [https://www.dropbox.com/s/6cn7iav02ppjin4/Screen-Shot.jpg](https://www.dropbox.com/s/6cn7iav02ppjin4/Screen-Shot.jpg) * [Predrag – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support1/) * (@wpmudev-support1) * [11 years, 10 months ago](https://wordpress.org/support/topic/sidebar-window-doesnt-finish-loading/#post-5259237) * Hi [@kiwi1919](https://wordpress.org/support/users/kiwi1919/), * Thank you for your detailed reply. * It seems this is a theme conflict issue which is only occurring with the The7 theme that you are using. * We have to reproduce this issue on our test site to troubleshoot it but we can’t use The7 theme directly as it is premium theme. * Could you please send us your The7 theme on the email id [contact@wpmudev.org](https://wordpress.org/support/topic/sidebar-window-doesnt-finish-loading/contact@wpmudev.org?output_format=md) so that we can troubleshoot the conflict issue? – Include my name in the subject“ Vinod Dalvi” – Include the URL of this post in your message so that I may track this issue better * Regards, WPMU DEV * Thread Starter [Kiwi1919](https://wordpress.org/support/users/kiwi1919/) * (@kiwi1919) * [11 years, 10 months ago](https://wordpress.org/support/topic/sidebar-window-doesnt-finish-loading/#post-5259238) * Hi Vinod, * Email sent. * [Predrag – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support1/) * (@wpmudev-support1) * [11 years, 10 months ago](https://wordpress.org/support/topic/sidebar-window-doesnt-finish-loading/#post-5259249) * Hi [@kiwi1919](https://wordpress.org/support/users/kiwi1919/), * Thank you for sending me the theme. * I could reproduce the same issue on my test site using the sent The7 theme. * I troubleshooted and found the JavaScript defined in the theme is causing this issue to resolve this issue try editing the following file of The7 theme on line number 117 as following. * **The7 theme file:** dt-the7\inc\admin\assets\admin_widgets_page.js * **Before Editing:** * ``` if ( settings.data.search( 'action=save-widget' ) != -1 ) ``` * **After Editing:** * ``` if ( typeof settings.data.search == 'function' && settings.data.search( 'action=save-widget' ) != -1 ) ``` * **Note:** You are making changes in the theme file and these changes will be overwritten and lost when you update the theme and you will have to make these again after theme updation so it would be better if you ask theme developer to fix this javascript issue in the theme directly. * Best Regards, WPMU DEV * Thread Starter [Kiwi1919](https://wordpress.org/support/users/kiwi1919/) * (@kiwi1919) * [11 years, 10 months ago](https://wordpress.org/support/topic/sidebar-window-doesnt-finish-loading/#post-5259259) * Sorry for the late rely. * The fix works perfectly, thanks so much! * I will let The Dream Theme Guys know about the problem. * Thanks for all your help. * [Predrag – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support1/) * (@wpmudev-support1) * [11 years, 10 months ago](https://wordpress.org/support/topic/sidebar-window-doesnt-finish-loading/#post-5259262) * You are most welcome here, if we can be of any further assistance please don’t hesitate to ask 🙂 * [weller33](https://wordpress.org/support/users/weller33/) * (@weller33) * [11 years, 7 months ago](https://wordpress.org/support/topic/sidebar-window-doesnt-finish-loading/#post-5259343) * I am having the same problem in ifeature Pro 5. * Ever since updating custom sidebars I cannot add a sidebar using the widgets section. If I hit the create new sidebar button and name and then create, it just hangs with the wheel turning constantly. * I have one site on the ifeature 5 Free version which I have just installed custom sidebars on, and the same thing happens… go to widgets, try to create and it just hangs? * Was all working fine before the last update, but now I can’t create a sidebar? * Any ideas? * Thanks Paul * [weller33](https://wordpress.org/support/users/weller33/) * (@weller33) * [11 years, 7 months ago](https://wordpress.org/support/topic/sidebar-window-doesnt-finish-loading/#post-5259344) * One of the sites I use them on for reference: [http://www.enviromontel.co.uk](http://www.enviromontel.co.uk) * [weller33](https://wordpress.org/support/users/weller33/) * (@weller33) * [11 years, 7 months ago](https://wordpress.org/support/topic/sidebar-window-doesnt-finish-loading/#post-5259345) * Thanks * [weller33](https://wordpress.org/support/users/weller33/) * (@weller33) * [11 years, 7 months ago](https://wordpress.org/support/topic/sidebar-window-doesnt-finish-loading/#post-5259346) * Any support on this thread? * Thanks * [griffi1r](https://wordpress.org/support/users/griffi1r/) * (@griffi1r) * [11 years, 7 months ago](https://wordpress.org/support/topic/sidebar-window-doesnt-finish-loading/#post-5259347) * I am having the same problem using Flat Theme? * Get the following error [http://imgur.com/t6iAMjc](http://imgur.com/t6iAMjc) * I am using WordPress 4.0. – site currently not live, only visible internally. * [Predrag – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support1/) * (@wpmudev-support1) * [11 years, 7 months ago](https://wordpress.org/support/topic/sidebar-window-doesnt-finish-loading/#post-5259348) * Hi there, * I hope you are well today. * Ideally its not a good process to post on a thread 2 months old. The plugin has changed since 🙂 * To help keep support tickets separate, could you please open a new thread for your new question [https://wordpress.org/support/plugin/custom-sidebars](https://wordpress.org/support/plugin/custom-sidebars) * Also as per the [Forum Welcome](http://codex.wordpress.org/Forum_Welcome),you should post your own topic. * This helps to prevent any confusion as I’m sure you understand and also this might help other members looking for a similar answer. 🙂 * We would be eager to get that sorted for you on your new thread. * Have a fantastic day! * Cheers, WPMU DEV Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘Sidebar window doesn't finish loading’ is closed to new replies. * ![](https://ps.w.org/custom-sidebars/assets/icon-256x256.png?rev=1414065) * [Custom Sidebars - Dynamic Sidebar Classic Widget Area Manager](https://wordpress.org/plugins/custom-sidebars/) * [Frequently Asked Questions](https://wordpress.org/plugins/custom-sidebars/#faq) * [Support Threads](https://wordpress.org/support/plugin/custom-sidebars/) * [Active Topics](https://wordpress.org/support/plugin/custom-sidebars/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/custom-sidebars/unresolved/) * [Reviews](https://wordpress.org/support/plugin/custom-sidebars/reviews/) * 14 replies * 5 participants * Last reply from: [Predrag – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support1/) * Last activity: [11 years, 7 months ago](https://wordpress.org/support/topic/sidebar-window-doesnt-finish-loading/#post-5259348) * Status: resolved