Support » Plugin: Testimonials Widget » worst support guy ever

  • That plugin was ok, until I discovered faults in it. Tried for some support and a really arrogant support guy/developer Michael Cannon who likes making you feel stupid and requires you to suck up to and jump through hoops to sooth his fragile ego insults your intelligence. I have read through many post and when you have a problem he takes it personally and defends his plugin to the hilt! the..you know…I’m right and your wrong no matter what. I don’t need the grief that these types of so called expert prima donna’s create. I respect their expertise but get real….your not my master and your no better than me in this world…

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Michael Cannon

    (@comprock)

    Thank you for the feedback.

    Did you debug CSS per the FAQ?

    Thread Starter glen73

    (@glen73)

    Hey, thanks for your response. I tried man. I’m a reasonable level user and couldn’t sort out my probs. Couldn’t find related how to’s for my problem. Saw stuff about inspecting with Chrome, ie and safari but not much about mozilla. i tried adding a couple of css amendments without luck. I guess I’m a bit of a layman…throw me a bone please

    Plugin Contributor Michael Cannon

    (@comprock)

    Chrome, Firefox, and Mozilla underpinnings are similar. As such, that FAQ entry work about Inspect Element works.

    Did you bother watching the video or right clicking the page to see the Inspect Element option?

    Thread Starter glen73

    (@glen73)

    Ok. fair enough. This is obviously tiring and a bother for you. You are using a condescending tone with me. I have read a fair few of your previous interactions with users of your plugins. Why do you do this? I’m sure that I and many of the users would have greater expertise in other areas than you, and sometimes you may even seek advice and expert opinion. Would you cop this attitude from your local mechanic, accountant, policeman. Maybe not…
    I get it. You like being king and we are the paupers around you, right. Well news for you buddy, if it weren’t for us you would be nothing… perhaps nothing more than just another user yourself. I will not bother you again. I will delete your plugin and forget my interactions with you. I’m no dog, just trying to achieve a few things and I don’t need people like you having power trips at my expense.

    Plugin Contributor Michael Cannon

    (@comprock)

    I’m sorry you’re having a bad day and that my tone was condescending. It was wrong of me.

    I’m aware I give terse responses like “read TBD of the FAQ” when I’m not given specifics of the issue encountered and the steps to reproduce. However, that’s not to change given the overall amount of work I have.

    Good luck with your other plugin choices and support.

    Plugin Contributor Michael Cannon

    (@comprock)

    For my curiousity, I decided to look up how many bad support ratings I currently have on my support desk. There’s 4, out of 279 ratings through 1,800 support tickets. That seems to state 98.5% of the time folks are happy with my efforts.

    Reference https://aihr.us/wp-content/uploads/2014/05/may-2014-bad-ratings.png.

    Per Testimonials by Aihrus Reviews, I’m not as hot with 90% via an overall 4.5/5.0 rating through 122 rankings and 74 reviews over 430K downloads.

    I know that I’m not going to make everyone happy and given that I’m a Pareto kind of guy, these numbers are good enough for me. If they’re not for you, find another developer and don’t use my software.

    So yup, I do have an attitude, though it’s not prima donna, it’s one of; I don’t help those, who don’t help themselves.

    Thread Starter glen73

    (@glen73)

    Hello Micheal. As have I done some research. I feel I have struck a chord with you on this topic. I am part of the majority voice. It’s about perspective. I put myself in your position…likewise you in mine. Would you have me ask the same question 3 times as genuinely and polite as possible before you begin to try to be productive. Support means support and not riddicle. The point of frustration that brings people to seek support must be understood…not baited. My bad day…your bad day….let’s not split hairs and overlook the instigation of this. I am not satisfied with your plugin or your support as the “developer”. But I am satisfied that you have taken a good long hard look at yourself. On that note I bid you adieu.

    Thread Starter glen73

    (@glen73)

    And by the way. 119 above average votes out of 430,000 ain’t a real good strike rate.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    *Does the hands time out thing*

    glen73? Did you attempt to raise a support request in these forums? I can’t find that in your profile but I may have missed it.

    Here’s where your review got too personal and fell into Not Good™ territory from the first post.

    I don’t need the grief that these types of so called expert prima donna’s create.

    Really? You haven’t even tried to get support and you feel comfortable calling the author names. How would you react in that situation? I think Michael showed great restraint in his reply.

    You are using a condescending tone with me.

    That reply wasn’t condescending. Terse maybe, factual yes but nope, not condescending.

    It’s fine to leave a 1 star reviews. But your review here only indicates that you have a problem without even trying to seek support. People do read reviews and while your 1 star may remain I hope users will instead see how the author reacted and replied well.

Viewing 9 replies - 1 through 9 (of 9 total)
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