Hi Judie,
I hope you are well today and thank you for your questions.
When I select the Sidebar Location field on the bottom of the sidebar, it just goes into a grayed out box and spins – with nothing happening.
This issue is mostly caused when any JavaScript error message occurs in the site.
Can you check the JavaScript console for errors?
In Chrome go to “View -> Developer -> JavaScript Console” and in Firefox you can go to “Tools -> Web Developer -> Console”
Find information about how to open JavaScript browser console :
http://webmasters.stackexchange.com/questions/8525/how-to-open-the-javascript-console-in-different-browsers
http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors
Let me know what JavaScript errors if any you are getting when you face this issue by copy pasting it here as it is.
I would even be grateful for the old version back – before the update – so I can get things fixed.
You can get all the older versions of the plugin by downloading it from the following page.
https://wordpress.org/plugins/custom-sidebars/developers/
Kind Regards,
Vinod Dalvi
Hi Vinod,
Thank you so much for getting back to me! I tried to figure out the JavaScript – however that was WAY above my head . . . . So I re-uploaded an older version and everything is perfect again!!
Thank you so much – I am very grateful for your help!!
Judie 🙂
You are most welcome, if i can be of any further assistance please don’t hesitate to ask 🙂
I have a similar issue:
Uncaught TypeError: undefined is not a functionadmin_script.js?ver=4.1:52 (anonymous function)load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.1:3 m.event.dispatchload-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.1:3 r.handleload-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.1:3 m.event.triggerload-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.1:8 e.event.triggerload-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.1:4 xload-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.1:4 b
Hi @migdlm,
Sorry to hear of the problem you are having.
From your shared JavaScript error messages i can’t confirm which plugin/theme is causing this error.
Could you please in which JS file the error is occurring and where the JS file is stored?
If you can’t find the location of the JS file then you can just try on your development site using default WordPress theme like Twenty Thirteen and deactivating all other plugins as displayed in the following flowchart to know which theme/plugin is generating it.
http://premium.wpmudev.org/wp-content/uploads/2013/12/Support-Process-Support-Process.png
Regards,
Vinod Dalvi
I finally found the plugin in conflict:
WP Twitter Feeds
Hope it helps you.
Regards
Miguel
Hi Miguel,
Glad you could find out the conflict which is occurring due to the JavaScript error message produced by the following plugin.
https://wordpress.org/plugins/wp-twitter-feeds/
I could reproduce the issue on my test site using latest version of the above plugin.
To fix the JavaScript error message produced by the above plugin, try editing the follwing WP Twitter Feeds plugin file on line number 51 as displayed below.
WP Twitter Feeds plugin file :
wp-content/plugins/wp-twitter-feeds/js/admin_script.js
Before Editing :
// re-initiate the colour picker
if(settings.data.search('action=save-widget') != -1 ) {
After Editing :
// re-initiate the colour picker
if( typeof settings.data.search == 'function' && settings.data.search('action=save-widget') != -1 ) {
Note: You are making changes in the plugin file and these changes will be overwritten and lost when you update the plugin and you will have to make these changes again after plugin updation.
Best Regards,
Vinod Dalvi
I’ve the same problem as Judie since the new updates. Its a new installation running Divi theme – which was never a problem before. I had to roll back to V.2.0 to get back the ability to choose the sidebar on each individual page. I have very few plugins installed as this is a brand new site.
Am assuming since so many people are having this issue – it is something that needs to be fixed in the plugin.
Hi @orlafitz,
As discussed previously this type of issue occurs due to plugin/theme conflict due to bad coding in it, it generates JavaScript errors. Our Custom Sidebars plugin heavily depends on JavaScript for AJAX and other functionality therefore the generated error affects it.
To resolve the issue we have to fix the error in the plugin/theme which is causing it.
Have you tried troubleshooting the issue as described in my previous replies posted in this thread?
Regards,
Vinod Dalvi
