Support » Plugin: Satisfaction Reports from Help Scout » showing text with or without ratings.

  • Resolved birdog123

    (@birdog123)


    Hey there,

    Is it possible to show the comment text and also with or without the rating?

    If not now, do you think that is a good idea to add that option?

    🙂

    Greg

    P.S. Seems cool!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter birdog123

    (@birdog123)

    Also, is it possible to only show info for the entire team or certain team members?

    And…

    Is it possible to show all time info OR only a certain date range of info, OR say the latest 30 days of info (any one of those or a combination)?

    Again, if not now, would those be good ideas for even better options?

    It would be very useful to be able to display different stuff at different times on different pages.

    🙂

    • This reply was modified 5 years, 7 months ago by birdog123.
    • This reply was modified 5 years, 7 months ago by birdog123.
    Thread Starter birdog123

    (@birdog123)

    Hey folks….just circling back on this one? 🙂

    Plugin Author Andrew Munro

    (@sumobi)

    Hey!

    Is it possible to show the comment text and also with or without the rating?

    It’s not possible to show the actual comment text. It was something I considered but ultimately decided against since they are private comments given by customers and have not consented to having their comments shown publicly.

    Also, is it possible to only show info for the entire team or certain team members?

    It will only show the ratings for the entire team. It might be something that I could add in a future version.

    Is it possible to show all time info OR only a certain date range of info, OR say the latest 30 days of info (any one of those or a combination)?

    The date ranges are configured from the admin, sorry there’s only a brief mention in the description. Possible options are last month, this month, last 7 days, last 6 months, last 12 months.

    Thread Starter birdog123

    (@birdog123)

    Hi Andrew,

    I see. Cool. Couple of comments and questions to followup…

    It’s not possible to show the actual comment text. It was something I considered but ultimately decided against since they are private comments given by customers and have not consented to having their comments shown publicly.

    Some businesses make it know upon feedback submission that the comments could be used for testimonials publically etc. What do you think about rethinking that and possibly allow for a tick box to enable something like that for business who wish to use it and at their own discretion?

    It will only show the ratings for the entire team. It might be something that I could add in a future version.

    Great. Nice.

    The date ranges are configured from the admin, sorry there’s only a brief mention in the description. Possible options are last month, this month, last 7 days, last 6 months, last 12 months.The date ranges are configured from the admin, sorry there’s only a brief mention in the description. Possible options are last month, this month, last 7 days, last 6 months, last 12 months.

    Cool deal. Thanks.

    🙂

    Greg

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘showing text with or without ratings.’ is closed to new replies.