Hello.
Thank you for your request.
1. Please, reactivate the plugin with “Complete deactivation” option enabled.
2. Make sure if you are using correct access key, re-save it and try to perform scanning again.
Write back if the problem persists.
Best regards.
Thread Starter
ginmo
(@ginmo)
Hi,
Thank you for your reply.
I have done it, one website still shows an error message.
Recheck the key, deactivate it, done for more than 5 times.
Is there anything that I should do? Please let me know.
Thank you for your support in advance.
All best,
Please, let us know what website are you talking about?
Your version of WordPress, PHP?
Write back anytime.
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This reply was modified 4 years, 1 month ago by
amagsumov.
Hello,
Excuse me, could you answer the previous message?
Best regards
Thread Starter
ginmo
(@ginmo)
Hi,
I am really sorry that I did not reply you…
PHP : 7.2.6
WP : 4.9.8
We cannot upgrade WP version since some plugins are not ready for latest version.
All best,
Thank you for your feedback.
We need to do some tests. We will contact you within 1-2 working days.
Best regards
We have tested this configuration and found no errors. Could you tell us your website name? Is it possible to give us temporary admin access?
Best regards
Thread Starter
ginmo
(@ginmo)
Hi,
I have asked you about another issue with the plugin, and this problem solved about 2 days ago, sorry to tell you so late.
Again, thank you so much for your support!
Thank you for your feedback.
Feel free to contact us.
Best regards
