Support » Plugin: Security & Malware scan by CleanTalk » showing an errpr

  • Resolved ginmo

    (@ginmo)


    Hi,

    I just set up security by Cleantalk and tried to scan malware for the first step.

    Then an error occurred below;

    “Error occurred while sending scan logs. Error: SERVER_ERROR NO: 8 MSG: Params bad 3.”

    What shall I do? Or anything that I should check before running the scan?

    Please let me know in details.

    All best,

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello.

    Thank you for your request.

    1. Please, reactivate the plugin with “Complete deactivation” option enabled.

    2. Make sure if you are using correct access key, re-save it and try to perform scanning again.

    Write back if the problem persists.

    Best regards.

    Hi,

    Thank you for your reply.

    I have done it, one website still shows an error message.

    Recheck the key, deactivate it, done for more than 5 times.

    Is there anything that I should do? Please let me know.

    Thank you for your support in advance.

    All best,

    Plugin Support amagsumov

    (@amagsumov)

    Please, let us know what website are you talking about?

    Your version of WordPress, PHP?

    Write back anytime.

    • This reply was modified 1 year, 8 months ago by amagsumov.
    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Excuse me, could you answer the previous message?

    Best regards

    Hi,

    I am really sorry that I did not reply you…

    PHP : 7.2.6
    WP : 4.9.8

    We cannot upgrade WP version since some plugins are not ready for latest version.

    All best,

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Thank you for your feedback.

    We need to do some tests. We will contact you within 1-2 working days.

    Best regards

    Plugin Support sergecleantalk

    (@sergecleantalk)

    We have tested this configuration and found no errors. Could you tell us your website name? Is it possible to give us temporary admin access?

    Best regards

    Hi,

    I have asked you about another issue with the plugin, and this problem solved about 2 days ago, sorry to tell you so late.

    Again, thank you so much for your support!

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Thank you for your feedback.

    Feel free to contact us.

    Best regards

Viewing 9 replies - 1 through 9 (of 9 total)
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