Support » Plugin: WooCommerce Weight Based Shipping » Showing 2 shipping methods at checkout but only want WBS

  • Resolved digitalberry

    (@digitalberry)


    Hi,
    When you add products to the cart and view checkout the shipping method should only show the WBS cost. For some reason I am getting a “Royal Mail upto…” option displaying as well. I don’t have any other shipping methods setup. Any ideas?

    Example checkout – https://snipboard.io/KEs7Z3.jpg
    WBS Settings – https://snipboard.io/sPnhcJ.jpg
    Shipping Zones – https://snipboard.io/vnxksB.jpg

    It all used to work perfectly, but I have just noticed this now.

    All software is up to date and current versions.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Dan

    (@dangoodman)

    Hi,

    I have checked your website. The Royal Mail shipping option comes from one of your WBS shipping rules. Unfortunately, I can’t say which one since the ‘WBS Settings’ screenshot link seems to be broken.

    digitalberry

    (@digitalberry)

    Sorry, should have checked the links

    Try this – https://snipboard.io/MQGzea.jpg

    I think some legacy settings are stuck in the system somewhere as you’ll see there no “Royal Mail” setting anymore…

    Let me know if you need anything else.
    Thanks

    Plugin Author Dan

    (@dangoodman)

    Thanks.

    There is no shipping rules with “Royal Mail” in the title on the screenshot.

    Most likely, you have WBS shipping methods under you shipping zones (WooCommerce -> Settings -> Shipping -> Shipping Zones).

    You’re right, sorry to waste your time. We had another zone labelled exactly the same so was causing confusion. All sorted now! Thanks for the quick replies.

    Plugin Author Dan

    (@dangoodman)

    Glad to help! Thank you for the update.

Viewing 5 replies - 1 through 5 (of 5 total)
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