Hi @nicky456,
Sorry, I couldn’t get your point… can you please explain?
Hi,
In the order confirmation emails from Woo there are only the purchased pruducts listed, but not the additional options selected with the PPOM fields.
Hi @nicky456,
PPOM fields are sent with email and orders by default. No extra settings are required. But sometimes other plugins may change this behavior. You need to check that no such plugin is conflicting.
Thanks a lot!
I have turned of all plugins except woo and ppom fields, but still only the main product itself is shown in the emails without the additional options selected with ppom fields 🙁
Hi @nicky456,
well, I am not sure why extra fields are not bein added in email. Are these fields are being added to order?
Yes they are added and show on the admin panel, but it would be better to have them in the emails as well.
Clearly you have a theme issue here. It appears your theme might be overriding the default WooCommerce emails and stripping out variations attached to products purchases. What theme are you using?
I am using Elementor’s Hello theme. I have now tried with twentytwenty theme, but still not working 🙁
Okay, maybe it isn’t the theme. Elementor’s Hello theme is very basic and doesn’t have any WooCommerce template overrides.
What version of WooCommerce are you running?
Have you made any changes to your theme’s functions.php in regards to WooCommerce emails? If so, can you list them here?
We have 4.2.2 WooCommerce, and haven’t changed anything in functions.php
This is a huge mistery 🙁
Hi @nicky456,
Yeap, but we don’t have such setting PPOM to turn email meta off/on. Maybe some hooks are missing in email template which add meta.
Not really a huge mystery. Now that we know you are using WooCommerce 4.2.2 then we know you aren’t working with a version of WooCommerce that isn’t 100% compatible with the PPOM plugin. Currently, the PPOM plugin (free version) is compatible up to 4.1.x. PPOM Pro is currently set to work with 4.0.1.
Best practice for updating plugins is to ensure that the plugins you have installed, especially plugins that have a dependency on other plugins, are only updated to the version that your other plugins are reported to be compatible with. In this case, you should be running WooCommerce 4.1.1. If you have PPOM Pro installed then you should be running WooCommerce 4.0.1.
There might be a change in WooCommerce 4.2.x that has affected how variations are attached to products. Although I don’t think Automattic would make a drastic change to core hooks like that without a major reason (e.g. security fix).
There may also be a problem with your WordPress / WooCommerce installation. You may have some malware, have been hacked or you may have a corrupt database.
You may have a PHP configuration issue. Maybe your max_input_vars is too low.
You might be using invalid characters in your PPOM meta group, or the values that are entered for the product, that are being stripped out when emails are generated and sent.
There are many reasons why there could be an issue with your website.
You should enable debug mode for WordPress / WooCommerce, run some tests and see if there is an underlying issue.
https://docs.woocommerce.com/document/woocommerce-product-search/api/debugging/
