Support » Plugin: Awesome Support - WordPress HelpDesk & Support Plugin » Show an editor for the ticket description when user submits a ticket.

  • Resolved evangwin

    (@evangwin)


    For some reason, when I have the check box enabled for the front end editor for description it does not display, and makes the box virtually useless, but when I uncheck the box it works fine.

    Would this be a compatibility issue with the theme flatsome?

    It is an issue on both ticket creation on customer side, as well as ticket replies on the customer side.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    Hi:

    That is certainly a possibility – have you tried switching the theme to the basic WP 2015/16/17 theme see if the editor shows up?

    Thanks.

    I just tried the basic theme twenty seventeen and it does not show the editor either for some reason. I guess i will try to disable some plugins to see if that might be the issue.

    Plugin Author awesomesupport

    (@awesomesupport)

    Hi:

    That would have been my next suggestion. I am curious what you find.

    Thanks.

    Plugin Support nigel01

    (@nigel01)

    Hi:

    Since we haven’t heard back from you in a while on this issue we’re going to go ahead and close this thread. If you need anything else please feel free to start a new thread and we’ll get right on it.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Show an editor for the ticket description when user submits a ticket.’ is closed to new replies.