Shortcodes not working

Ok this has gotten really frustrating.

I used to have font awesome icons next to my menu items at http://www.enrichmissions.org. I mean next the word “home” was a little house, next to “blog” was a book etc.

I really liked those icons and they added to the menu significantly. It really made the whole thing look professional.

Upon the last update from the theme, all of the font awesome icons disappeared. The shortcode simple contact form I had was also reduced to html visible from the contact page. Those are the only 2 place I used shortcode.

My understanding was that with the paid version shortcode was supported.

I’ve tried working with theme4press but they are terrible at communicating. (I’ve posted to their forum, tweeted them, facebooked them, and posted here.) This problem has persisted and they don’t seem to care.

Has ANYONE had a similar problem?

Here are the thing I’ve tried in order to repair it.

Deleting all plugins one at a time.
Emptying cache.
Installing new plugins specifically for shortcode.
Emptying cache.
Viewing on new browser.
Eliminating any plugins I wasn’t currently using.
Punching myself in the face.

None of these things have had any impact. My understanding is the “theme4press core plugin” is what’s supposed to make the shortcodes work. Maybe it’s broken? I don’t know how to check it.

Is there anyone out there that can help?