• Resolved Mohammad Da

    (@mdahamshi)


    Hey

    When I preview the mail in your plugin, it look great, I use serveral shortcodes like : [yaymail_password_reset_url], [yaymail_domain] ..

    When I send test mail, it looks good, but when an mail send by an event like reset password, the mail is sent with no shortcodes (all convert to empty string ”)

    what the problem ?

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support alina98

    (@alina98)

    Hi @mdahamshi ,

    Thanks for reaching out!

    May I know the email template you are customizing, please?

    Also, can you please send a full screenshot of the customized email template and what you received?

    Kind regards,
    Alina

    Thread Starter Mohammad Da

    (@mdahamshi)

    Hey

    I use reset password template but I think it occurs with all templates

    here is screenshots:

    Plugin Support alina98

    (@alina98)

    Hi @mdahamshi ,

    Thanks for your feedback!

    Please insert this shorcode in the button element:
    [yaymail_password_reset_url_string]

    Let me know if it works.

    Kind regards,
    Alina

    I have the same issue – the version of the plugin is updated. looks like any URL/String to reset/set a password is not showing as a link. i have tried the button element as well.

    Thread Starter Mohammad Da

    (@mdahamshi)

    @alina98

    Thank you, it looks ok with this shortcode

    what about other shortcodes like [yaymail_domain]

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @mdahamshi ,

    Please refer to this document on how to see all the shortcodes available:

    https://docs.yaycommerce.com/yaymail/upper-area-of-the-editor-screen/shortcodes

    Regards,
    Bruce

    Thread Starter Mohammad Da

    (@mdahamshi)

    Hey

    I know how to see them

    the problem is that they don’t work

    I used  [yaymail_domain] but it doesn’t work, it looks good in test mail and preview, but when an event trigger email send it doesn’t show !

    Plugin Support alina98

    (@alina98)

    Hi @refaelyl ,

    Thanks for joining this thread!

    May I know if insert this shortcode in a button and does not work, please?
    [yaymail_password_reset_url_string]

    Kind regards,
    Alina

    Plugin Support alina98

    (@alina98)

    Hi @mdahamshi ,

    Thanks for your feedback!

    Our dev will like to check further for you, please reach out via any of this channel:
    https://yaycommerce.com/support/

    Looking forward to hearing back from you.

    Kind regards,
    Alina

    Plugin Support mialewp

    (@mialewp)

    Hello @mdahamshi,

    Good day!

    Hope you are doing well and healthy. Have you figured out the issue yet?

    If so, we would like to mark this topic as resolved. If you still need help, please let us know.

    We’re here to support you every step of the way. 🙂

    Best regards,

    Mia

Viewing 10 replies - 1 through 10 (of 10 total)
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