Shortcodes in Email Subject Not Showing Data But Display as Shortcodes on Send

Resolved zainvirgo
(@zainvirgo)

6 years ago

Hi,

We have just done a Woocommerce update and noticed that since the update, the shortcodes within the Email Subject Line are not being showing data – but show the shortcode itself.

I have the following: [{site_title}] New customer order ({order_number}) – {order_date}

It literally sends that as the subject line as well. The following is a screenshot of the email in the mail client: https://snag.gy/KCyDRE.jpg.

Anybody is encountering the same and has a solution for this?

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support Yuki K a11n.
(@yukikatayama)

Automattic Happiness Engineer

6 years ago

Hey @zainvirgo,

Could you please check if this could be a theme or plugin conflict? If the theme is temporarily switched to Storefront and all plugins except for WooCommerce are deactivated, when placing a test order, does the email show correctly? Making a back up of your site and testing on a staging site is highly recommended.

Thanks!

Oscprofessionals
(@magentomaster)

5 years, 12 months ago

Hi,
We too have faced same problem.

Is it Woo-commerce or some plugin that breaks and results in short code display on email.

Thanks…

Plugin Support Hannah S.L.
(@fernashes)

Automattic Happiness Engineer

5 years, 11 months ago

@magentomaster – please create your own thread so we can help you separately. These problems tend to be unrelated.

@zainvirgo – do you still need help with this?

Thread Starter zainvirgo
(@zainvirgo)

5 years, 11 months ago

Hello Hannah,

Yes still have this issue, i did what yukikatayama said, but did’t help. Now i rolled back Woocommerce version, if it work fine then will be clear this problem came after woocommerce update.

Thanks

Plugin Support Hannah S.L.
(@fernashes)

Automattic Happiness Engineer

5 years, 11 months ago

Thanks for the update – please do let us know how it goes!

Thread Starter zainvirgo
(@zainvirgo)

5 years, 11 months ago

Hello Hannah,

I received new order today, but received the same subject email line. Here is screenshot https://snag.gy/dYhwO3.jpg. Could you please tell what further steps should i take?

Thanks

Plugin Support Hannah S.L.
(@fernashes)

Automattic Happiness Engineer

5 years, 11 months ago

Hey there,

We’ve had information that this is a problem with WPML:
https://wpml.org/forums/topic/woocommerce-email-issue-with-last-version-4-2-10/

Are you using WPML by any chance?

Thread Starter zainvirgo
(@zainvirgo)

5 years, 11 months ago

Exactly i’m using WPML plugin. Now it is clear having the issue because of that plugin. I will contact them to fix this issue.

Thanks a lot.

Plugin Support Hannah S.L.
(@fernashes)

Automattic Happiness Engineer

5 years, 11 months ago

I’m glad we were able to help you in the right direction!