Support » Plugin: WooCommerce » Shortcodes in Email Subject Not Showing Data But Display as Shortcodes on Send

  • Resolved zainvirgo

    (@zainvirgo)


    Hi,

    We have just done a Woocommerce update and noticed that since the update, the shortcodes within the Email Subject Line are not being showing data – but show the shortcode itself.

    I have the following: [{site_title}] New customer order ({order_number}) – {order_date}

    It literally sends that as the subject line as well. The following is a screenshot of the email in the mail client: https://snag.gy/KCyDRE.jpg.

    Anybody is encountering the same and has a solution for this?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support yukikatayama

    (@yukikatayama)

    Automattic Happiness Engineer

    Hey @zainvirgo,

    Could you please check if this could be a theme or plugin conflict? If the theme is temporarily switched to Storefront and all plugins except for WooCommerce are deactivated, when placing a test order, does the email show correctly? Making a back up of your site and testing on a staging site is highly recommended.

    Thanks!

    Hi,
    We too have faced same problem.

    Is it Woo-commerce or some plugin that breaks and results in short code display on email.

    Thanks…

    Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    @magentomaster – please create your own thread so we can help you separately. These problems tend to be unrelated.

    @zainvirgo – do you still need help with this?

    Hello Hannah,

    Yes still have this issue, i did what yukikatayama said, but did’t help. Now i rolled back Woocommerce version, if it work fine then will be clear this problem came after woocommerce update.

    Thanks

    Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    Thanks for the update – please do let us know how it goes!

    Hello Hannah,

    I received new order today, but received the same subject email line. Here is screenshot https://snag.gy/dYhwO3.jpg. Could you please tell what further steps should i take?

    Thanks

    Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    We’ve had information that this is a problem with WPML:
    https://wpml.org/forums/topic/woocommerce-email-issue-with-last-version-4-2-10/

    Are you using WPML by any chance?

    Exactly i’m using WPML plugin. Now it is clear having the issue because of that plugin. I will contact them to fix this issue.

    Thanks a lot.

    Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    I’m glad we were able to help you in the right direction!

Viewing 9 replies - 1 through 9 (of 9 total)
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