Title: Shortcodes doesn't work with 1.9.1 Last modified: August 30, 2016 --- # Shortcodes doesn't work with 1.9.1 * Resolved [3petitscochons](https://wordpress.org/support/users/3petitscochons/) * (@3petitscochons) * [10 years, 11 months ago](https://wordpress.org/support/topic/shortcodes-doesnt-work-with-191/) * Since the update (1.9.1), shortcodes theme doesn’t work in my popup and hello bar. when i do the preview, everything is fine. But when i log out WP, it doesn’t work. Inside shortcodes appears directly in my campaign messages. 🙁 Best regards * [https://wordpress.org/plugins/icegram/](https://wordpress.org/plugins/icegram/) Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Author [Icegram](https://wordpress.org/support/users/icegram/) * (@icegram) * [10 years, 11 months ago](https://wordpress.org/support/topic/shortcodes-doesnt-work-with-191/#post-6243637) * [@3petitscochons](https://wordpress.org/support/users/3petitscochons/), * We have checked this issue from our side and it not reproducing. Can you please contact us which your site URL and page URL where you have set Icegram messages? Contact us at “hello@icegram,com”. We will communicate with you there. * Thanks, Team Icegram * [aleavila](https://wordpress.org/support/users/aleavila/) * (@aleavila) * [10 years, 11 months ago](https://wordpress.org/support/topic/shortcodes-doesnt-work-with-191/#post-6243691) * I have the same issue! An as I can see more people are having this same trouble, please help! This is [my site](http://www.alejandraavila.com) * [Eratz](https://wordpress.org/support/users/eratz/) * (@eratz) * [10 years, 11 months ago](https://wordpress.org/support/topic/shortcodes-doesnt-work-with-191/#post-6243755) * For me it’s ninja forms shortcode, * As you see the shortcode works on homepage but not inside Icegram popup. * [RenaR](https://wordpress.org/support/users/renar/) * (@renar) * [10 years, 10 months ago](https://wordpress.org/support/topic/shortcodes-doesnt-work-with-191/#post-6243768) * I’m having the same problem – it seems to work if you are logged in, but it stops working when I try viewing the the site incognito mode. * Thanks! * [RenaR](https://wordpress.org/support/users/renar/) * (@renar) * [10 years, 10 months ago](https://wordpress.org/support/topic/shortcodes-doesnt-work-with-191/#post-6243776) * I downgraded the plugin to version 1.8.1 and it’s working again. You can download the older version from github: [https://github.com/wp-plugins/icegram/releases](https://github.com/wp-plugins/icegram/releases). * Plugin Author [Icegram](https://wordpress.org/support/users/icegram/) * (@icegram) * [10 years, 10 months ago](https://wordpress.org/support/topic/shortcodes-doesnt-work-with-191/#post-6243779) * [@renar](https://wordpress.org/support/users/renar/), [@eratz](https://wordpress.org/support/users/eratz/), [@3petitscochons](https://wordpress.org/support/users/3petitscochons/), [@aleavila](https://wordpress.org/support/users/aleavila/) * Sorry for inconvenience. We are aware about this issue. We have solved this issue on our development environment and soon we will release new version. No need to downgrade the version , instead contact us at “hello@icegram.com” we will provide you a patch so that all works fine. We have provided this to some client and it works. Hope this helps you. * Thanks, Team Icegram * [larsliked88](https://wordpress.org/support/users/larsliked88/) * (@larsliked88) * [10 years, 10 months ago](https://wordpress.org/support/topic/shortcodes-doesnt-work-with-191/#post-6243780) * Same here, the preview shows my shortcode button perfectly, but when it is active on the site it doesn’t show the button but the actual shortcode string. * I don’t have it activated on my site now because of that so sharing my Url is pointless. Hope you have enough input to fix it though. If you still can’t reproduce let me know to see if I can help 🙂 * Plugin Author [Icegram](https://wordpress.org/support/users/icegram/) * (@icegram) * [10 years, 10 months ago](https://wordpress.org/support/topic/shortcodes-doesnt-work-with-191/#post-6243864) * [@larsliked88](https://wordpress.org/support/users/larsliked88/) , [@renar](https://wordpress.org/support/users/renar/), [@eratz](https://wordpress.org/support/users/eratz/), [@3petitscochons](https://wordpress.org/support/users/3petitscochons/), [@aleavila](https://wordpress.org/support/users/aleavila/), * Sorry for inconvenience. We have released new version of Icegram v1.9.2 Please update your version version and check again. We have fix issues in latest version Hope this helps you. * Thanks, Team Icegram * [gthomasperth](https://wordpress.org/support/users/gthomasperth/) * (@gthomasperth) * [10 years, 10 months ago](https://wordpress.org/support/topic/shortcodes-doesnt-work-with-191/#post-6243870) * yesterday it worked, today it doesn’t. * the box to input the email is gone, it just has the button now, and the pop up closes. * Plugin Author [Icegram](https://wordpress.org/support/users/icegram/) * (@icegram) * [10 years, 10 months ago](https://wordpress.org/support/topic/shortcodes-doesnt-work-with-191/#post-6243872) * [@gthomasperth](https://wordpress.org/support/users/gthomasperth/) * Please check that “Use Opt-in / Subscription / Lead capture form” option is checked. If it is not checked and only have button label in message then form will not be display. If it is checked and still form is not visible then please give us a screenshot and contact us at: [hello@icegram.com](https://wordpress.org/support/topic/shortcodes-doesnt-work-with-191/hello@icegram.com?output_format=md) * Thanks Team Icegram * [AJ @ WpFASTER.org](https://wordpress.org/support/users/ajm_1976/) * (@ajm_1976) * [10 years, 9 months ago](https://wordpress.org/support/topic/shortcodes-doesnt-work-with-191/#post-6243882) * Shortcodes still don’t work in 1.9.4. * Plugin Author [Icegram](https://wordpress.org/support/users/icegram/) * (@icegram) * [10 years, 9 months ago](https://wordpress.org/support/topic/shortcodes-doesnt-work-with-191/#post-6243883) * [@aj](https://wordpress.org/support/users/aj/) * If you have checked the “Cache Friendly” option from Icegram > Settings then uncheck that option and check whether shortcode is working or not. * If it is unchecked and still shortcode does not work then please give us a shortcode plugin name and screenshot of shortcode output and contact us at: [hello@icegram.com](https://wordpress.org/support/topic/shortcodes-doesnt-work-with-191/hello@icegram.com?output_format=md) * Thanks, Nishit Shah Team Icegram Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Shortcodes doesn't work with 1.9.1’ is closed to new replies. * ![](https://ps.w.org/icegram/assets/icon-128x128.gif?rev=3469073) * [Icegram Engage – Popups, Optins, CTAs & Lead Generation](https://wordpress.org/plugins/icegram/) * [Frequently Asked Questions](https://wordpress.org/plugins/icegram/#faq) * [Support Threads](https://wordpress.org/support/plugin/icegram/) * [Active Topics](https://wordpress.org/support/plugin/icegram/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/icegram/unresolved/) * [Reviews](https://wordpress.org/support/plugin/icegram/reviews/) * 12 replies * 8 participants * Last reply from: [Icegram](https://wordpress.org/support/users/icegram/) * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/shortcodes-doesnt-work-with-191/#post-6243883) * Status: resolved