Title: Shortcodes doesn’t work
Last modified: April 8, 2020

---

# Shortcodes doesn’t work

 *  Resolved [boyann](https://wordpress.org/support/users/boyann/)
 * (@boyann)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcodes-doesnt-work-6/)
 * Hi guys!
 * I’m running UM on site and everything was fine until now. One of clients alerted
   me that he can’t access content (visible to his role) , and when I checked, there
   seams to be a problem with shortcodes. They just don’t “respect” roles. Me, as
   um_admin and administrator can access all the content, but clients with um_custom_role
   just can’t.
 * How it looks like on page:
 *     ```
       [um_show_content roles='um_custom_role,um_admin,administrator']
       https://vimeo.com/video
       [/um_show_content]
       ```
   
    -  This topic was modified 6 years, 1 month ago by [boyann](https://wordpress.org/support/users/boyann/).

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [sirlouie](https://wordpress.org/support/users/sirlouie/)
 * (@sirlouie)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcodes-doesnt-work-6/#post-12648784)
 * Is there any chance that the um_custom_role exists with different capitalization?
   I had a problem where I used um_Rolename instead of um_rolename in my code and
   it failed. Don’t know if that’s what’s happening to you, but I thought I’d mention
   it! Best of luck to you.
 *  Thread Starter [boyann](https://wordpress.org/support/users/boyann/)
 * (@boyann)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcodes-doesnt-work-6/#post-12650113)
 * [@sirlouie](https://wordpress.org/support/users/sirlouie/)
 * No, there is no chance. I’ve copied roles, so for such typo can’t don’t make 
   a problem.
 * Everything worked just fine for about 2 years, until few days ago :/ That’s why
   I find this problem weird :/
 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcodes-doesnt-work-6/#post-12652579)
 * Hi [@boyann](https://wordpress.org/support/users/boyann/),
 * Can you please try to remove other user roles from your shortcode and try to 
   test it with one user role.
    I don’t see this issue on our test site.
 * Let me know.
    Regards.
 *  Thread Starter [boyann](https://wordpress.org/support/users/boyann/)
 * (@boyann)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcodes-doesnt-work-6/#post-12654578)
 * [@ultimatemembersupport](https://wordpress.org/support/users/ultimatemembersupport/)
 * I’m sorry, I had a little time to solve this and did a restore, and now it does
   work as earlier.
    If it appears again, I’ll try that way.
 * Thank you so much for really quick response. I really appreciate it.
 * One more thing, is it, somehow, dependable on load-scripts.php? I found some 
   issue on website (snippet added by cerber security to htaccess, which is uninstalled
   due to conflicts with other plugin and snippet was still there), but other shortcodes
   work fine, and only UM’s didn’t.
 * Thank you, once again!
 * With respect,
    Boyann

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Shortcodes doesn’t work’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [boyann](https://wordpress.org/support/users/boyann/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/shortcodes-doesnt-work-6/#post-12654578)
 * Status: resolved