Title: Shortcodes do not work
Last modified: July 23, 2024

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# Shortcodes do not work

 *  Resolved [InforCom](https://wordpress.org/support/users/inforcomweb/)
 * (@inforcomweb)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/shortcodes-do-not-work-21/)
 * An inquiry
 * Within the purchase form, we have added new fields, and within this field the
   default value is a Shortcode. Until a few days ago it has worked normally, but
   with the last update it does not show the value, only the shortcode. That is [
   IP] is the shortcode, and it must show the IP of the User, before it showed the
   IP but now it only shows the value [IP].
 * Outside the payment form, the shortcodes work normally.
    -  This topic was modified 2 years, 1 month ago by [InforCom](https://wordpress.org/support/users/inforcomweb/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/)
 * (@ckadenge)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/shortcodes-do-not-work-21/#post-17907831)
 * Hi [@inforcomweb](https://wordpress.org/support/users/inforcomweb/),
 * Thank you for reaching out.
 * I understand your concern about the shortcode [IP] not displaying the user’s 
   IP address in the purchase form after the recent update.
 * Just to understand your issue even further, are you using any plugin to handle
   the IP shortcode from your store?
 *  Thread Starter [InforCom](https://wordpress.org/support/users/inforcomweb/)
 * (@inforcomweb)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/shortcodes-do-not-work-21/#post-17908006)
 * Yes, we are using the plugin “Flexible Checkout Fields Pro” but we have also 
   used other similar plugins like “WooCommerce Checkout Fields & Fees” “WooCommerce
   Checkout Field Editor Pro” “Woocommerce Easy Checkout Field Editor” “YITH WooCommerce
   Checkout Manager” and none works, the strange thing is that before the last update
   the plugin “Flexible Checkout Fields Pro” works normally, ie the checkout form
   showed the actual value of the shortcode.
 *  [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/)
 * (@ckadenge)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/shortcodes-do-not-work-21/#post-17908037)
 * Hi again [@inforcomweb](https://wordpress.org/support/users/inforcomweb/),
 * Thank you for sharing further details on this.
 * This can sometimes occur when there are compatibility issues with the new version
   of WooCommerce.
 * As a step to troubleshoot the issue even further, I suggest you try the following
   steps:
    1. Ensure all your plugins, themes, and WooCommerce itself are updated to the latest
       version. This can resolve any compatibility issues.
    2. Disable all other plugins except for WooCommerce and “Flexible Checkout Fields
       Pro”. If the issue resolves, then one of your plugins might be causing a conflict.
       You can identify the problematic plugin by enabling them one by one and checking
       when the issue reappears.
    3. If the issue persists, try switching to a default WordPress theme like Twenty
       Twenty-Four. If this resolves the issue, then the problem could be with your
       theme.
 * If none of these steps work, I would recommend reaching out to the support team
   of “Flexible Checkout Fields Pro” as they may have more specific knowledge about
   their plugin.
 * I hope this helps!

Viewing 3 replies - 1 through 3 (of 3 total)

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 * 3 replies
 * 2 participants
 * Last reply from: [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/shortcodes-do-not-work-21/#post-17908037)
 * Status: resolved