Support » Plugin: Shortcode Widget » Shortcode widget won’t update in customizer

  • Resolved brittany1977

    (@brittany1977)


    I’ve been using your widget for about 8 months with no issues. It is being used to display a stockticker widget and a ‘latest news’ menu on the sidebar of my front page created with html (theme is optimizerWP, so this is a front page widget I edit during customize mode). I tried adding a new item to my ‘latest news’, and the widget won’t update the front page, the content simply stays the same and the customizer doesn’t indicate that there’s been any changes (ie it doesn’t acknowledge that there’s anything new to publish)

    If I remove the widget, and re-insert it, the space is occupied, but none of the content appears. I’ve updated to the most recent version of the widget, and I have the newest versions of my theme and wordpress, and the issue still persists. There are no issues updating any of my other front page widgets in customize mode (I’ve tested them) only the shortcode one :/ Please help!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Gagan Deep Singh

    (@gagan0123)

    @brittany1977

    Thanks for reporting the issue, I’m testing it out on my development server.

    Plugin Author Gagan Deep Singh

    (@gagan0123)

    @brittany1977

    I tested it out in customiser, and it still worked as expected. Even with live update when changing/adding shortcodes. Here’s how I tried:

    Will be testing it out with OptimizerWP Theme

    Plugin Author Gagan Deep Singh

    (@gagan0123)

    @brittany1977

    I tested it out in OptimizerWP Theme as well, and widget seems to be working correctly as it should. Here’s the screencast when I tested it out with the basic theme of OptimizerWP

    Let me know what shortcode you’re trying to use, and from which plugin it belongs.

Viewing 3 replies - 1 through 3 (of 3 total)
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