Title: ShortCode That Does not Work
Last modified: February 22, 2017

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# ShortCode That Does not Work

 *  Resolved [amaroak](https://wordpress.org/support/users/amaroak/)
 * (@amaroak)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/shortcode-that-does-not-work/)
 * Hello, I have a little problem with the email New User – Post-Registration Email,
   where I occupied this shortcode [global_user_firstname], where It should call
   the name, but when I get the mail, it brings me empty, being that I did Other
   email “password reset” (lost password) and In this email, it shows me the name
   and also shows me the mail. That is my question, or if you can help me in this,
   I am attentive to your answer
 * [http://prnt.sc/ec5opw](http://prnt.sc/ec5opw)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/)
 * (@voltronik)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/shortcode-that-does-not-work/#post-8838561)
 * Hi [@amaroak](https://wordpress.org/support/users/amaroak/),
    I’ve just tested
   this and can confirm that it works for me.
 * Can you confirm that you’re using the latest version of BNFW and WordPress?
    
   If you’re still having issues it sounds like a potential plugin or theme conflict
   to me. Please can you make your way through [this document](https://betternotificationsforwp.com/how-can-i-receive-the-best-support/)
   and let me know how you get on?
 * Thanks,
    Jack
 *  Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/)
 * (@voltronik)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/shortcode-that-does-not-work/#post-8869107)
 * Closing due to inactivity. If you need further help with this, please feel free
   to re-open this thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘ShortCode That Does not Work’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [Jack – BNFW](https://wordpress.org/support/users/voltronik/)
 * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/shortcode-that-does-not-work/#post-8869107)
 * Status: resolved