Hello @iktanstudio,
Sorry for the inconvenience,
Unfortunately, I couldn’t open your website. Please send some screenshots from your issue and from the settings. To use the custom header, please follow the steps explained in this link: https://docs.oceanwp.org/article/355-how-to-create-a-custom-header.
You can upload your files to one of the following online services:
We will fix some issues regarding the custom templates with page builders. However, you can check your issue with our developer versions (theme and plugin); You can download them from the following link:
https://drive.google.com/drive/folders/1Rx0tfowa5wYMUCog7gLppagC8qAmMgIX?usp=sharing
Please recheck your issue and keep us posted.
Thank you,
Best Regards
Hi, sorry I forgot they have a firewall. I think I saw the same issue on a different thread, my problem is shortcodes not working on my custom header. I don’t use a builder it’s just the shortcode for ubermenu.
https://postimg.cc/fJYMbdyD
Thanks! 🙂
Hello @iktanstudio,
This issue has a technical reason, and technically, the do_blocks function doesn’t render dynamic blocks without filtering the_content filter. However, the problem with Elementor is because they are not using the standard WP the_content filter and instead are filtering with their own.
In the meantime, you can try this solution(if it works on your website), use that shortcode on the content of the pages, and just hide it on the content. Please note that we can not guarantee this method.
Best Regards
Hello! is there a solution for this yet? Unfortunately I don’t use elementor and the shortcode is inside the custom header and footer so I can’t put it in the content 🙁 Will the issue be fixed? I’ve been using your theme for a long time and have it on all my websites and they all have a custom header and footer. Thanks!
PS – How do I switch back to the previous version? Can I just upload the previous version of the theme?
Hello @iktanstudio,
We’ve solved this issue with our products. The developer version of the theme and ocean extra is available; you can use these versions. To update, please head over to this link:
https://drive.google.com/drive/folders/1EmUpxnxs4gYouBBTJZ4rCRwJXmrAfHaz?usp=sharing
and download both zip files.
Then go to WP dashboard > appearance > themes > click on add new >upload theme, then select this file “oceanwp-ocean-dev.zip”, click on the update, and then click on the “Replace current with uploaded” button.
Do the same for this file: ocean-extra-dev-oe.zip on the WP Dashboard > plugins path.
Also, you can wait for the next update, we’ll release it soon.
Or roll back to the old versions via this link:
https://docs.oceanwp.org/article/805-oceanwp-theme-and-ocean-extensions-rollback-versions
I hope that helps.
Best Regards
Thank you!!! It fixed the issue, should I update my other websites with these files or just wait for the next release? thanks 🙂
Hello @iktanstudio,
You are welcome,
Now, you can update OceanWP theme and Ocean Extra from WP Dashboard > Updates.
We’ve fixed it on the latest versions. Here are changelogs:
https://docs.oceanwp.org/article/653-oceanwp-theme-changelog
https://docs.oceanwp.org/article/654-ocean-extra-changelog
Best Regards
