Title: Shortcode not working unless previewing.
Last modified: September 16, 2022

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# Shortcode not working unless previewing.

 *  Resolved [mcxprints](https://wordpress.org/support/users/mcxprints/)
 * (@mcxprints)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/shortcode-not-working-unless-previewing/)
 * When I go to the pages with the shortcodes all I see are the shortcodes. But 
   when I preview them I see the pages.
 * How do I set it up so the users can manage their subscriptions if they can’t 
   get to it?

Viewing 1 replies (of 1 total)

 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/shortcode-not-working-unless-previewing/#post-16026726)
 * Hi there [@mcxprints](https://wordpress.org/support/users/mcxprints/),
 * Thanks for reaching out!
 * It’s expected that the shortcodes are not working when you just open your page.
 * When a subscriber opens it from the newsletter, it should work exactly as in 
   preview: [https://kb.mailpoet.com/article/222-customize-your-manage-subscription-page](https://kb.mailpoet.com/article/222-customize-your-manage-subscription-page)
 * Can you please subscribe a test user, sent them a test newsletter, and check 
   if the Manage Subscription page when opened from a newsletter is working as expected?
 * Let me know how it goes!

Viewing 1 replies (of 1 total)

The topic ‘Shortcode not working unless previewing.’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/shortcode-not-working-unless-previewing/#post-16026726)
 * Status: resolved