Title: Shortcode not working. Last modified: August 21, 2016 --- # Shortcode not working. * Resolved [blerkywp](https://wordpress.org/support/users/blerkywp/) * (@blerkywp) * [12 years, 3 months ago](https://wordpress.org/support/topic/shortcode-not-working-48/) * Hi, * For some reason, the shortcodes for Visualizer are not working for me. Other plugins’ shortcodes work just fine, but not Visualizer’s. * To rule out some usual suspects: * – Running a Gantry site. It appears that I do not need to use in the footer. [[support here](http://www.rockettheme.com/forum/gantry-for-wordpress/196283)] – Just incase, I also tried putting into the footer above . This had no effect. – I do not have W3 Total Cache plugin installed. * Interestingly, after I created my first chart, I pushed insert into post and the plugin automatically put the full script into the post. Worked like a charm, looked lovely. After that, the plugin only allows me to use shortcodes, none of which work. * Any ideas? * Great looking plugin. Very hopeful I can get it to work. * [https://wordpress.org/plugins/visualizer/](https://wordpress.org/plugins/visualizer/) Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/shortcode-not-working-48/page/2/?output_format=md) [→](https://wordpress.org/support/topic/shortcode-not-working-48/page/2/?output_format=md) * [eugene.manuilov](https://wordpress.org/support/users/madpixels/) * (@madpixels) * [12 years, 2 months ago](https://wordpress.org/support/topic/shortcode-not-working-48/#post-4619181) * It is very strange. Could you give me an access to your site? Create an account for contact[at]madpixels[dot]com with editor role, I will login and look at it. * Thread Starter [blerkywp](https://wordpress.org/support/users/blerkywp/) * (@blerkywp) * [12 years, 2 months ago](https://wordpress.org/support/topic/shortcode-not-working-48/#post-4619191) * User info in your inbox. * Thanks for the help! * [eugene.manuilov](https://wordpress.org/support/users/madpixels/) * (@madpixels) * [12 years, 2 months ago](https://wordpress.org/support/topic/shortcode-not-working-48/#post-4619193) * sorry made a typo, not contact[at]madpixels[dot]com, but contact[at]madpixels[ dot]net. could you please fix it or recreate an account? * Thread Starter [blerkywp](https://wordpress.org/support/users/blerkywp/) * (@blerkywp) * [12 years, 2 months ago](https://wordpress.org/support/topic/shortcode-not-working-48/#post-4619195) * No worries. Just sent updated info. * [eugene.manuilov](https://wordpress.org/support/users/madpixels/) * (@madpixels) * [12 years, 2 months ago](https://wordpress.org/support/topic/shortcode-not-working-48/#post-4619203) * the site is in maintenance mode. can you disable it for some time? * Thread Starter [blerkywp](https://wordpress.org/support/users/blerkywp/) * (@blerkywp) * [12 years, 2 months ago](https://wordpress.org/support/topic/shortcode-not-working-48/#post-4619212) * Disabled maintenance mode. * [eugene.manuilov](https://wordpress.org/support/users/madpixels/) * (@madpixels) * [12 years, 2 months ago](https://wordpress.org/support/topic/shortcode-not-working-48/#post-4619216) * Ok, I have checked the plugin and haven’t found any bugs or errors. I think the issue is in the theme. They don’t call **wp_footer()** function in the very bottom of a page template (before ). Calling that function is mandatory for dozens of plugins to work properly. * To check if I am correct, could you please, switch your theme to a standard one and check if a chart is displayed properly? Please, let me know what do you see when you do a switch. * [eugene.manuilov](https://wordpress.org/support/users/madpixels/) * (@madpixels) * [12 years, 2 months ago](https://wordpress.org/support/topic/shortcode-not-working-48/#post-4619217) * From the WordPress documentation: * ``` ... * tag of your theme, or you will break many plugins, which * generally use this hook to reference JavaScript files. */ wp_footer(); ?> ``` * But it looks like they don’t have it or call it improperly. * [eugene.manuilov](https://wordpress.org/support/users/madpixels/) * (@madpixels) * [12 years, 2 months ago](https://wordpress.org/support/topic/shortcode-not-working-48/#post-4619233) * [@blerkywp](https://wordpress.org/support/users/blerkywp/) * How does it work? Have you tried to switch your theme? Please, advise. * Thread Starter [blerkywp](https://wordpress.org/support/users/blerkywp/) * (@blerkywp) * [12 years, 2 months ago](https://wordpress.org/support/topic/shortcode-not-working-48/#post-4619238) * Works fine with a different theme, so I assume the theme is the culprit. I’ve reached out to that developer for more information on how to include the wp_footer call in the theme. * [Tux Kapono](https://wordpress.org/support/users/tux-kapono/) * (@tux-kapono) * [12 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-working-48/#post-4619364) * Hi [@madpixels](https://wordpress.org/support/users/madpixels/), my developer is having similar difficulties with a Gantry theme, trying all the wp_footer tips here and on the [Gantry forum](http://www.rockettheme.com/forum/gantry-for-wordpress/196283). I’d like to use this plugin on a dozen of our websites, but seeing as they all use Gantry, I need to get this resolved, or determine if they’re just not compatible 🙁 * [eugene.manuilov](https://wordpress.org/support/users/madpixels/) * (@madpixels) * [12 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-working-48/#post-4619365) * Hi [@tux](https://wordpress.org/support/users/tux/) Kapono * The issue with Gantry based themes is well known. I have a contact with Granty developer about it. The Gantry framework is a bit weird, so he is looking for a way to fix this compatibility issue. * I will let you know when it will be fixed. * [Tux Kapono](https://wordpress.org/support/users/tux-kapono/) * (@tux-kapono) * [12 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-working-48/#post-4619370) * Any luck? Should I open a paid ticket with RocketTheme to get this resolved? * [eugene.manuilov](https://wordpress.org/support/users/madpixels/) * (@madpixels) * [12 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-working-48/#post-4619371) * Nope, haven’t received any info from them yet… Not sure about paid ticket, it’s up to you. * [eugene.manuilov](https://wordpress.org/support/users/madpixels/) * (@madpixels) * [12 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-working-48/#post-4619372) * Hi [@tux](https://wordpress.org/support/users/tux/) Kapono! * I have just received three emails from Granty developer: * > Hi, > I checked our code and just like I mentioned this could be the overbuffering > issue as we’re not changing the order of the actions that are called durning > a page request. I’m going to add an action to our core that will load the Visualizer > scripts on the hook I mentioned your earlier so when the framework update comes > out all of themes using Gantry should get fixed automatically. Thanks, Jakub * > Sorry, not load but register, so they would be ready to be enqueued when the > shortcode fires 😉 * and * > Actually we might change it differently without any Visualizer specific fixed > to make your plugin and others with the same approach work just fine. Anyways > next version of Gantry will fix it 🙂 > Thanks, Jakub * So it looks like they will publish new version soon which will contain improvements which sort this issue out. * Regards, Eugene Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/shortcode-not-working-48/page/2/?output_format=md) [→](https://wordpress.org/support/topic/shortcode-not-working-48/page/2/?output_format=md) The topic ‘Shortcode not working.’ is closed to new replies. * ![](https://ps.w.org/visualizer/assets/icon-256x256.gif?rev=3084574) * [Visualizer: Tables and Charts Manager for WordPress](https://wordpress.org/plugins/visualizer/) * [Frequently Asked Questions](https://wordpress.org/plugins/visualizer/#faq) * [Support Threads](https://wordpress.org/support/plugin/visualizer/) * [Active Topics](https://wordpress.org/support/plugin/visualizer/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/visualizer/unresolved/) * [Reviews](https://wordpress.org/support/plugin/visualizer/reviews/) * 18 replies * 3 participants * Last reply from: [eugene.manuilov](https://wordpress.org/support/users/madpixels/) * Last activity: [12 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-working-48/page/2/#post-4619375) * Status: resolved