Support » Plugin: Give - Donation Plugin and Fundraising Platform » Shortcode not working

  • Resolved arunjamwal555

    (@arunjamwal555)


    I have placed to give button shortcodes there.Only one is working . I have checked the backend setting and they are correct.

    Please check on urgent basis.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi there,

    I see some custom markup in the Give form, I believe that’s done via your Goodwish theme. This might be a theme customization issue.

    But can you provide the full shortcodes that you are using here?

    Also occassionally, the shortcode gets inserted into the editor with stray markup. Please switch to Text Mode or Code View and make sure the quotation marks are straight, and there’s no stray markup inside the shortcode at all.

    Thanks!

    arunjamwal555

    (@arunjamwal555)

    Hi Matt,

    I have tried placing two shortcodes . One is working and other one is not. If its issue with shortcodes no one should work. But only one is not working and all others are working.

    arunjamwal555

    (@arunjamwal555)

    Please check on this URGENT BASIS

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi there,

    I can tell you that all our shortcodes work as intended, so this isn’t an issue with the shortcode itself. I asked a couple questions and still need your feedback on them:

    1. Can you provide the full shortcode that you are using? That will help me understand more about how you’ve configured them, which is something I cannot do from the frontend of your site.

    2. You have a theme which is customizing our form markup — have you reached out to the theme author for support? It’s possible the theme is intefering with the shortcode somehow.

    Additionally, perhaps there’s a plugin conflict of some sort. I’d suggest using the Health Check plugin to troubleshoot that. It will allow you to deactivate all plugins and put your site on a default theme ONLY for yourself — your live visitors will not see that. We have a write-up on that here:
    https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

    Then you can enable plugins one at a time and test again until you see the problem again. Then let me know which plugin caused the conflict and I can take a closer look at replicating the issue for you.

    Thanks!

    shavini

    (@shavini)

    Hi I donno how to post a new question. I want to show the total number of donations along with the fundraiser progress with the amount raised like in the kickstarter pager to show the number of backers. how can i get the total number of donations or hte donors for the form?

    Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hi @shavini

    Our Goal progress bar has several options, some for showing the number of donations, number of donors, and amount raised. You can read more about that here:

    https://givewp.com/documentation/core/give-forms/donation-goal/

    Also, to post a new question, go to https://wordpress.org/support/plugin/give/ and scroll to the bottom of the page to create a new topic.

    That way we don’t SPAM other users with unrelated questions. Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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