Title: Shortcode not rendering on mobie
Last modified: September 1, 2016

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# Shortcode not rendering on mobie

 *  Resolved [Joel McDonald](https://wordpress.org/support/users/joalatcomit/)
 * (@joalatcomit)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/shortcode-not-rendering-on-mobie/)
 * On both iOS and Android, the ECWID shortcode is not rendering, but displaying
   the shortcode itself.
 * [http://www.littlehouseliving.com/shop-little-house-living#!/31-Days-to-Simpler-Living-Workbook-Download/p/67639021/category=19839004](http://www.littlehouseliving.com/shop-little-house-living#!/31-Days-to-Simpler-Living-Workbook-Download/p/67639021/category=19839004)
 * [https://wordpress.org/plugins/ecwid-shopping-cart/](https://wordpress.org/plugins/ecwid-shopping-cart/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Ecwid by Lightspeed Ecommerce Shopping Cart](https://wordpress.org/support/users/ecwid/)
 * (@ecwid)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/shortcode-not-rendering-on-mobie/#post-7514642)
 * Hi Joel,
 * Thanks for the report. We were able to reproduce the issue on your site and are
   now looking into it. The problem seems to be related either to your theme or 
   one of the plugins as we don’t see such issues on other themes and WordPress 
   sites.
 * We will locate the problem and get back to you soon.
 * Thanks,
 *  Plugin Support [ecwid_team](https://wordpress.org/support/users/ecwid_team/)
 * (@ecwid_team)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/shortcode-not-rendering-on-mobie/#post-7514650)
 * Hi Joel,
 * Ecwid Customer Care Team is here.
 * We’ve emailed you with the further instruction to the address which is associated
   with your Ecwid account. Please, check your inbox.
 * We hope to hear from you. Thanks!
 *  Plugin Support [ecwid_team](https://wordpress.org/support/users/ecwid_team/)
 * (@ecwid_team)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/shortcode-not-rendering-on-mobie/#post-8179554)
 * Hi Joel,
 * We have an update for you!
 * As far as we can see, your store is working properly at the moment, we can not
   recreate the issue from our end. Did you find a plugin which was blocking the
   work of your store? Could you please share this info with us? What particular
   plugin blocked it?
 * As a side note, we recommend you to enable the new search widget. You can enable
   it on the “Ecwid -> Advanced” settings page in your WordPress backend. The new
   search widget is fully adaptive, automatically fits in its parent section, and
   looks great with any e-commerce theme. It also fits your sidebar even if it’s
   very narrow, so feel free to add product search to your site sidebar in the “
   Appearance -> Widgets” section of your site admin.
 * Hope to hear from you. Thanks!​

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Shortcode not rendering on mobie’ is closed to new replies.

 * ![](https://ps.w.org/ecwid-shopping-cart/assets/icon.svg?rev=3110860)
 * [Ecwid by Lightspeed Ecommerce Shopping Cart](https://wordpress.org/plugins/ecwid-shopping-cart/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ecwid-shopping-cart/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ecwid-shopping-cart/)
 * [Active Topics](https://wordpress.org/support/plugin/ecwid-shopping-cart/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ecwid-shopping-cart/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ecwid-shopping-cart/reviews/)

## Tags

 * [mobile](https://wordpress.org/support/topic-tag/mobile/)
 * [shortcode](https://wordpress.org/support/topic-tag/shortcode/)

 * 3 replies
 * 3 participants
 * Last reply from: [ecwid_team](https://wordpress.org/support/users/ecwid_team/)
 * Last activity: [9 years, 8 months ago](https://wordpress.org/support/topic/shortcode-not-rendering-on-mobie/#post-8179554)
 * Status: resolved