Title: shortcode not operational
Last modified: August 22, 2016

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# shortcode not operational

 *  Resolved [johndtray](https://wordpress.org/support/users/johndtray/)
 * (@johndtray)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-operational/)
 * Hey guys,
    Ive installed the plugin, generated the information for my channel
   and entered the shortcode as per the instructions. Nothing shows up on my page,
   its empty.. Is this a known issue with the latest version?I cant even provide
   you with a url im afraid as this site is locked at the minute to admin only for
   testing.. thanks for your consideration.
 * [https://wordpress.org/plugins/yourchannel/](https://wordpress.org/plugins/yourchannel/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [plugin.builders](https://wordpress.org/support/users/pluginbuilders/)
 * (@pluginbuilders)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-operational/#post-5902357)
 * Hi, the issue turned out to be in the edit function. While changing usernames,
   the shortcode keys were not being updated. Now it’s fixed.
 * If you’re still using the plugin and the issue isn’t solved for you, please reply
   here. We’ll be closing this soon as resolved.
 * Thank you.
 *  [csirvatka](https://wordpress.org/support/users/csirvatka/)
 * (@csirvatka)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-operational/#post-5902450)
 * Yeah, actually I’m having the same problem. I just downloaded the plugin 1 day
   after you posted your response – I don’t think your resolution solves my problem.
   Like johndtray, I have done all the steps, the videos from my channel show at
   the bottom of the YourChannel settings page, but when I enter the short code 
   on my home page, nothing shows up (not even the short code text itself). My short
   code has remained the same as it is my channel title (not id). Here’s a link:
   [http://www.befitpt.com](http://www.befitpt.com).
 * Thanks
 *  Plugin Author [plugin.builders](https://wordpress.org/support/users/pluginbuilders/)
 * (@pluginbuilders)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-operational/#post-5902452)
 * Hi csirvatka, thank you for telling us your problem.
    There is a `span` element
   with the `id` `yrc-wrong-shortcode` present in your page, which means the username
   in the shortcode is not matching to the one in the saved channel.
 * Try editing and saving it once. If it still doesn’t work it’ll be bit incovenient
   but re-downloading and then installing it again will work, as it cleans `YourChannel`
   options from database.
 * We’ll add a delete button to clean `YourChannel` options in the next version,
   which is only available in the PRO version at the moment.
 * If somehow you cannot get it to work, feel free to post here or mail us at `support
   at plugin.builders`
 *  [csirvatka](https://wordpress.org/support/users/csirvatka/)
 * (@csirvatka)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-operational/#post-5902467)
 * Thank you! I got it working now! When you mentioned the user name not matching,
   I realized that when I put the channel id into the form, it automatically populated
   the user name field; but it put the title of the page rather than the actual 
   user name. When I changed the field to the right user name and saved it, the 
   short code did update correctly. I put the new short code up and all is well!
   Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘shortcode not operational’ is closed to new replies.

 * ![](https://ps.w.org/yourchannel/assets/icon-256x256.png?rev=1106592)
 * [YourChannel: Everything you want in a YouTube plugin.](https://wordpress.org/plugins/yourchannel/)
 * [Support Threads](https://wordpress.org/support/plugin/yourchannel/)
 * [Active Topics](https://wordpress.org/support/plugin/yourchannel/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/yourchannel/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/yourchannel/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [csirvatka](https://wordpress.org/support/users/csirvatka/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/shortcode-not-operational/#post-5902467)
 * Status: resolved