Title: shortcode [kbe_knowledgebase] not working
Last modified: March 22, 2017

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# shortcode [kbe_knowledgebase] not working

 *  [natedlee](https://wordpress.org/support/users/natedlee/)
 * (@natedlee)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/shortcode-kbe_knowledgebase-not-working/)
 * I just did a fresh install of WP to test out this plugin for my company knowledge
   base. I cannot get the knowledge base layout to show up on any page. When following
   the instructions i should note that there was **no** page created called Knowledge
   Base or whatever. There was only the simple Sample Page. So I added the shortcode
   and made that page the front page. Nothing.
 * Is this plugin incompatible with 4.7.3. Is it still being supported?
 * Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [Maeve Lander](https://wordpress.org/support/users/enigmaweb/)
 * (@enigmaweb)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/shortcode-kbe_knowledgebase-not-working/#post-8946643)
 * On the page with the shortcode please can you check and ensure you have the right
   page template set? Also check that the slug is correct in plugin settings, and
   finally try resaving permalink structure.
 * —
 * Yes compatible. Yes Supported 😉
 *  Thread Starter [natedlee](https://wordpress.org/support/users/natedlee/)
 * (@natedlee)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/shortcode-kbe_knowledgebase-not-working/#post-8949795)
 * [@enigmaweb](https://wordpress.org/support/users/enigmaweb/)
 * I did what’s listed below and it still doesn’t work:
 * I don’t have an option to set the page template.
 * Slug is correct, assuming that the slug on the page has to match the slug in 
   the plugin settings. They are both **knowledgebase**
 * I re-saved the permalink strcuture, which is set to Custom Structure [http://IP/index.php/%year%/%monthnum%/%day%/%postname%/](http://IP/index.php/%year%/%monthnum%/%day%/%postname%/)
 * Where exactly does [kbe_knowledgebase] pull from?
    -  This reply was modified 9 years, 1 month ago by [natedlee](https://wordpress.org/support/users/natedlee/).
 *  Plugin Contributor [Maeve Lander](https://wordpress.org/support/users/enigmaweb/)
 * (@enigmaweb)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/shortcode-kbe_knowledgebase-not-working/#post-8950747)
 * Please can you post a link to the page where you have pasted the shortcode so
   I can see it?
 * Also please can you try default permalink structure and tell me if that fixes
   the issue?
 *  Thread Starter [natedlee](https://wordpress.org/support/users/natedlee/)
 * (@natedlee)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/shortcode-kbe_knowledgebase-not-working/#post-8953629)
 * I changed it to the Plain permlinks and doesn’t make a difference. It’s on a 
   local VM so there’s no way you can see it, unfortunately. I was going to share
   some screenshots but it doesn’t look like there’s an easy way to do that in these
   forums.
 *  [toeynumber10](https://wordpress.org/support/users/toeynumber10/)
 * (@toeynumber10)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/shortcode-kbe_knowledgebase-not-working/#post-9275270)
 * I have the same problem. Please help.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘shortcode [kbe_knowledgebase] not working’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-knowledgebase_c56559.svg)
 * [WordPress Knowledge base & Documentation Plugin - WP Knowledgebase](https://wordpress.org/plugins/wp-knowledgebase/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-knowledgebase/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-knowledgebase/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-knowledgebase/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-knowledgebase/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-knowledgebase/reviews/)

## Tags

 * [shortcode](https://wordpress.org/support/topic-tag/shortcode/)
 * [trouble](https://wordpress.org/support/topic-tag/trouble/)

 * 5 replies
 * 3 participants
 * Last reply from: [toeynumber10](https://wordpress.org/support/users/toeynumber10/)
 * Last activity: [8 years, 10 months ago](https://wordpress.org/support/topic/shortcode-kbe_knowledgebase-not-working/#post-9275270)
 * Status: not resolved