Title: Shortcode issue, no answer from support
Last modified: December 16, 2020

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# Shortcode issue, no answer from support

 *  Resolved [jasmine75](https://wordpress.org/support/users/jasmine75/)
 * (@jasmine75)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/shortcode-issue-no-answer-from-support/)
 * Hello I bought ninja tables pro yesterday. Looks nice but I wasn’t able to filter
   my table using the shortcode parameters “filter” and “filter_columns”. It just
   does nothing. That feature was mandatory for me.
    So I opened a support ticket
   yesterday morning (like 36 hours ago) but didn’t receive any answer. After sending
   another email I finally asked for a refund but didn’t receive any answer as well
   🙁
 * What should I do ? Post a 1 star rating to get an answer ?… I hope I was just
   very unlucky on this support experience.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [antonms25](https://wordpress.org/support/users/antonms25/)
 * (@antonms25)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/shortcode-issue-no-answer-from-support/#post-13801356)
 * A similar problem. Tables have stopped working 🙁 Site support does not match(
   wpmanageninja.com).
    Continue to pay for the plugin soon. I do not know what 
   to do.
 *  Plugin Support [Syed Numan (WPMN)](https://wordpress.org/support/users/annuman/)
 * (@annuman)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/shortcode-issue-no-answer-from-support/#post-14109280)
 * Hello [@antonms25](https://wordpress.org/support/users/antonms25/),
 * Our sincerest apology for being delayed to respond. We always recommend opening
   a support ticket to get a fast reply.
 * We are a customer-centric company and we always try our best to provide top-notch
   support for both the free and pro users of our products.
    We generally reply 
   within 24 hours of opening a ticket, so in your case, if you have opened a support
   ticket then chances are your ticket was lost due to a technical glitch on our
   system.
 * The shortcode filter should have worked well and it seems something that is restricting
   the shortcode to be rendered. In such a case, we need an admin credential to 
   debug this issue from the website dashboard.
 * If you mention the ticket ID here or open a new one if you are still having the
   issue, we will definitely take a deeper look and solve this for you.
 * Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Shortcode issue, no answer from support’ is closed to new replies.

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 * [Ninja Tables – Easy Data Table Builder](https://wordpress.org/plugins/ninja-tables/)
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 * 2 replies
 * 3 participants
 * Last reply from: [Syed Numan (WPMN)](https://wordpress.org/support/users/annuman/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/shortcode-issue-no-answer-from-support/#post-14109280)
 * Status: resolved