Title: Shortcode in Button Error Last modified: April 15, 2020 --- # Shortcode in Button Error * Resolved [jhkipp](https://wordpress.org/support/users/jhkipp/) * (@jhkipp) * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcode-in-button-error/) * I added shortcode for a popup I created on for a button. The pop up appears on the click action but when I fill out the form it doesn’t submit. It works in the preview mode in the pop-up editor just not on the published page. ***Button not on page below bc I removed it since it didn’t work** * [Talk to a KIPP recruiter](https://wordpress.org/support/topic/shortcode-in-button-error/[sg_popup id=3488]?output_format=md) * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fshortcode-in-button-error%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * [Sygoos Support Team](https://wordpress.org/support/users/sygnoossupportteam/) * (@sygnoossupportteam) * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcode-in-button-error/#post-12682992) * Hi [@jhkipp](https://wordpress.org/support/users/jhkipp/), * Thank you for contacting us. Can you please add the popup on a test page and send the link to us? * [Sygoos Support Team](https://wordpress.org/support/users/sygnoossupportteam/) * (@sygnoossupportteam) * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcode-in-button-error/#post-12687656) * Hey [@jhkipp](https://wordpress.org/support/users/jhkipp/) * We were wondering whether you saw our last message. Please let us know if there is anything we can help you in a new thread, I will mark this one as resolved. * Best, Popup Builder Team * Thread Starter [jhkipp](https://wordpress.org/support/users/jhkipp/) * (@jhkipp) * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcode-in-button-error/#post-12689379) * I added the buttons to thiis page – [https://kippbayarea.org/publications/](https://kippbayarea.org/publications/) * There are 2 problems… * 1) I set it up to appear on a button click. I only added the shortcode to the one button on that page but its appears when I click on either. I don’t see where to set it up so that it only clicks on the button w/ the shortcode. * 2) The form doesn’t submit…and yesterday I could load the preview of the pop- up but no longer today. * Thank you! * J- * Thread Starter [jhkipp](https://wordpress.org/support/users/jhkipp/) * (@jhkipp) * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcode-in-button-error/#post-12709640) * Any update? * [Sygoos Support Team](https://wordpress.org/support/users/sygnoossupportteam/) * (@sygnoossupportteam) * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcode-in-button-error/#post-12713215) * Hi [@jhkipp](https://wordpress.org/support/users/jhkipp/), * Thank you for your reply. Can you please mention the location that you added to the popup? Also, let us know whether you had added it via a shortcode or CSS class? * Thread Starter [jhkipp](https://wordpress.org/support/users/jhkipp/) * (@jhkipp) * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcode-in-button-error/#post-12714441) * The page url is in the thread and its at the bottom of the page. * I used shortcode in html code for the button. * [Sygoos Support Team](https://wordpress.org/support/users/sygnoossupportteam/) * (@sygnoossupportteam) * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcode-in-button-error/#post-12724032) * Hi [@jhkipp](https://wordpress.org/support/users/jhkipp/), * We have seen the link on the top. We were asking the exact button where you have added the popup. As when checking we did not find any shortcodes on the page. * Thread Starter [jhkipp](https://wordpress.org/support/users/jhkipp/) * (@jhkipp) * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcode-in-button-error/#post-12766483) * The pop-up is on [https://kippbayarea.org/publications/](https://kippbayarea.org/publications/) and the plan was that the pop-up would appear only when someone clicked on ONE PARTICULAR button (Talk to A KIPP Recruiter) but instead its appearing when you click on either of the two buttons. * This is the code that is on the 2nd button. < a href=”[sg_popup id=3530]”>Talk to a KIPP Recruiter * J- - This reply was modified 6 years, 1 month ago by [jhkipp](https://wordpress.org/support/users/jhkipp/). - This reply was modified 6 years, 1 month ago by [jhkipp](https://wordpress.org/support/users/jhkipp/). * [Sygoos Support Team](https://wordpress.org/support/users/sygnoossupportteam/) * (@sygnoossupportteam) * [6 years ago](https://wordpress.org/support/topic/shortcode-in-button-error/#post-12886888) * Hi [@jhkipp](https://wordpress.org/support/users/jhkipp/) * Thank you for your reply. We are sorry for the delay. * May we ask you to remove the added option and try to set the popup in either of these 3 ways? * 1. [Open On click /On hover/On load Popup via CSS class ](https://help.popup-builder.com/en/article/open-on-click-on-hoveron-load-popup-via-css-class-uy3wjy/) 2. [How to open On click /On hover Popup via the shortcodes](https://help.popup-builder.com/en/article/how-to-open-on-click-on-hover-popup-via-the-shortcodes-toq5s5/) 3. [Open a Popup by URL](https://help.popup-builder.com/en/article/open-a-popup-by-url-1gtebjh/) * Let us know which one worked for you. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Shortcode in Button Error’ is closed to new replies. * ![](https://ps.w.org/popup-builder/assets/icon-128x128.gif?rev=2698840) * [Popup Builder - Create highly converting, mobile friendly marketing popups.](https://wordpress.org/plugins/popup-builder/) * [Frequently Asked Questions](https://wordpress.org/plugins/popup-builder/#faq) * [Support Threads](https://wordpress.org/support/plugin/popup-builder/) * [Active Topics](https://wordpress.org/support/plugin/popup-builder/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/popup-builder/unresolved/) * [Reviews](https://wordpress.org/support/plugin/popup-builder/reviews/) ## Tags * [shortcode](https://wordpress.org/support/topic-tag/shortcode/) * 9 replies * 2 participants * Last reply from: [Sygoos Support Team](https://wordpress.org/support/users/sygnoossupportteam/) * Last activity: [6 years ago](https://wordpress.org/support/topic/shortcode-in-button-error/#post-12886888) * Status: resolved