Title: Shortcode generator missing
Last modified: September 16, 2017

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# Shortcode generator missing

 *  Resolved [rafailidis](https://wordpress.org/support/users/rafailidis/)
 * (@rafailidis)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/shortcode-generator-missing/)
 * Hello,just installed and activated Timeline express , edited my announcements
   but the problem is that when creating new page to attach the shortcode the shortcode
   generator is missing!!!
    I’m on the visual tab , I did everything exactly as 
   in the tutorial! I did it twice but again it is missing. I deleted it and reinstalled
   it but again it is missing! I’m using sydney theme from athemes. How to resolve
   the problem? Thank you in advance

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Code Parrots](https://wordpress.org/support/users/codeparrots/)
 * (@codeparrots)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/shortcode-generator-missing/#post-9503879)
 * Hi [@rafailidis](https://wordpress.org/support/users/rafailidis/),
 * The shortcode generator is actually a feature of the pro version. In our free
   version, clicking the Timeline Express icon is going to insert the [timeline-
   express] shortcode into your page or post.
 * Are you on a page or post when the icon is not present?
 * Have you tried disabling other plugins and switching to a default theme such 
   as TwentySeventeen to confirm that the icon is still missing?
 *  Thread Starter [rafailidis](https://wordpress.org/support/users/rafailidis/)
 * (@rafailidis)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/shortcode-generator-missing/#post-9507695)
 * Hello!
    There is no Timeline Express icon present anywhere on editor (both page/
   post). I can’t risk disabling plugins just for a test
 *  Plugin Contributor [Code Parrots](https://wordpress.org/support/users/codeparrots/)
 * (@codeparrots)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/shortcode-generator-missing/#post-9507983)
 * Without testing for a conflict there really is no other way to narrow down the
   root cause. It sounds to me like this is directly caused by a conflict with another
   plugin.
 * Feel free to post your plugins here and if time permits we can do testing.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Shortcode generator missing’ is closed to new replies.

 * ![](https://ps.w.org/timeline-express/assets/icon-256x256.png?rev=1007462)
 * [Timeline Express](https://wordpress.org/plugins/timeline-express/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/timeline-express/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/timeline-express/unresolved/)
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 * 3 replies
 * 2 participants
 * Last reply from: [Code Parrots](https://wordpress.org/support/users/codeparrots/)
 * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/shortcode-generator-missing/#post-9507983)
 * Status: resolved