Support » Plugin: WP Freshdesk » Shortcode for creating new ticket does not seem to work

  • Resolved dear.leader

    (@llcodyson)


    As the title says, when I try to use the shortcode [fd_new_ticket]nothing appears on the page.

    I’ve successfully used the shortcode [fd_fetch_tickets] on the same page though. Any ideas?

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  • Vrunda Kansara

    (@vrundakansara-1)

    Hey @llcodyson,

    The shortcode [fd_new_ticket] adds an HTML button on your page, which enables you to add a ticket by SSO login.

    We are working on WP Freshdesk Pro version which will enable you to add a Freshdesk ticket directly from your WordPress website.

    I hope that clarifies.

    Regards,
    Vrunda Kansara

Viewing 1 replies (of 1 total)
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