Title: Shortcode doesn’t work Last modified: February 17, 2020 --- # Shortcode doesn’t work * [liam239](https://wordpress.org/support/users/liam239/) * (@liam239) * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcode-doesnt-work-68/) * Hi, * I have the free version. I have asked to the sales channel if it is possible to use the shortcode [yith_ywgc_display_gift_card_form] to display it in my website that is using Elementor. * She asked the dev. people and the answer is yes. But I tried and it seems that the shortcode won’t work. * The version of the plugin that is installed is: 2.0.1 * In elementor I used the widget “Shortcode”. I also tried with the normal text edit widget. * How can I fix this? Thanks. Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [YITHEMES](https://wordpress.org/support/users/yithemes/) * (@yithemes) * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcode-doesnt-work-68/#post-12446551) * Hi there, hope you are doing well! 🙂 * Sorry for the inconvenience, a new plugin version is available (2.0.2) with a fix for this problem, could you update the plugin and check it again, please? * Let us know any news. * Have a nice day! * Thread Starter [liam239](https://wordpress.org/support/users/liam239/) * (@liam239) * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcode-doesnt-work-68/#post-12447763) * Hi, * Thanks, now indeed it works. But I still have some issue’s. * Like you can see in the screenshot: I only see 4 images, no 2nd Category (It is selected in the productpage). * Also an example is not visible. When you look at the screenshot you see all the stuff on the left like deliveryinfo, email, name, amount,… but on the right the example doesn’t show. * Is it possible to fix my self or is it a bug? * Thanks * [Screenshot](https://imgur.com/qno734D) - This reply was modified 6 years, 1 month ago by [liam239](https://wordpress.org/support/users/liam239/). Reason: Image edit to correct link * Plugin Author [YITHEMES](https://wordpress.org/support/users/yithemes/) * (@yithemes) * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcode-doesnt-work-68/#post-12450188) * Hello there, * I hope you’re doing well 🙂 * Could you send me an screenshot of the product configuration in order to see it? * If you select the Gift card category to “All” you’ll see all the images for the gift card category. * About it: * Also an example is not visible. When you look at the screenshot you see all the stuff on the left like deliveryinfo, email, name, amount,… but on the right the example doesn’t show. * Could you explain me what you mean that on the right the example doesn’t show? * I checked it on my local installation and seems is working fine: * see the following [link](https://prnt.sc/r40xt0) * I’m looking forward your response. * Have a good day. * Thread Starter [liam239](https://wordpress.org/support/users/liam239/) * (@liam239) * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcode-doesnt-work-68/#post-12450622) * Hi There, * Thanks I’m fine 🙂 * [Here ](https://imgur.com/Rg25dRv) you can find the Product configuration. As you can see in the next screenshot you can’t select “view all” like you have on your website as example. See [here](https://imgur.com/9at8ZSI). I see that it should be possible in the free version. And [this ](https://imgur.com/kcklr0G) should work automatically I suppose? * About that example I mean, when a person enters something like, name, message,… you see it directly. Without the shortcode it works but, then is it not integrated with elementor. You can also see [here ](https://imgur.com/9at8ZSI) on the left what I mean. * Now I have just the info like you have, is more not possible with the shortcode? See [How it looks now](https://imgur.com/jtmzHCo) * Already Thanks, * Plugin Author [YITHEMES](https://wordpress.org/support/users/yithemes/) * (@yithemes) * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcode-doesnt-work-68/#post-12455994) * Hi there, * Unfortunately, the “View all” and the popup window with the image categories are part of the plugin premium version, but not in the free version, sorry. * About the Elementor issue, it should work properly also using the shortcode, [here](https://screencast.com/t/5cNOykA2) you can see a little video where we use the shortcode added to the template with Elementor. Could you check it, please? * If you have any doubt let us know and we will be happy to help you. * Have a nice day! * Thread Starter [liam239](https://wordpress.org/support/users/liam239/) * (@liam239) * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcode-doesnt-work-68/#post-12460697) * Hi, * Okay that wasn’t clear on the website that it was a premium function. But that is not the big problem. * I tried everything to implement the shortcode correctly but it won’t work. Can you make a little video, from how or with the steps/settings you take to implement it right? So that I can check it to my setting. * Already Thanks! Best Regards, * Liam * Thread Starter [liam239](https://wordpress.org/support/users/liam239/) * (@liam239) * [6 years, 1 month ago](https://wordpress.org/support/topic/shortcode-doesnt-work-68/#post-12465691) * Hi, * I had an other question about the shortcode implementation. In your example it was the productpage that has been edited with elementor and the shortcode was placed there? And under Messageatribute you selected Elementor Completely Width? That is the only thing that makes it editedable. * And what if you have 2 sorts of giftcards, how do the shortcode knows wich one he needs to place one for example the home page en the seconds one on a different page?. * Already many thanks! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Shortcode doesn’t work’ is closed to new replies. * ![](https://ps.w.org/yith-woocommerce-gift-cards/assets/icon-256x256.gif?rev= 3227932) * [YITH WooCommerce Gift Cards](https://wordpress.org/plugins/yith-woocommerce-gift-cards/) * [Frequently Asked Questions](https://wordpress.org/plugins/yith-woocommerce-gift-cards/#faq) * [Support Threads](https://wordpress.org/support/plugin/yith-woocommerce-gift-cards/) * [Active Topics](https://wordpress.org/support/plugin/yith-woocommerce-gift-cards/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/yith-woocommerce-gift-cards/unresolved/) * [Reviews](https://wordpress.org/support/plugin/yith-woocommerce-gift-cards/reviews/) * 7 replies * 2 participants * Last reply from: [liam239](https://wordpress.org/support/users/liam239/) * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/shortcode-doesnt-work-68/#post-12465691) * Status: not resolved