Support » Plugin: WooCommerce » Shopping cart & checkout page not updating shipping price

  • Resolved frenzymermaids

    (@frenzymermaids)


    Hi,

    When I change any country in shopping cart page, then shipping price is not updating. It updates the shipping price after refreshing the entire page. Please note that I have enabled debug mode in shipping option from back end.

    If I disable debug mode in shipping option then in shopping cart page there is no need to refresh page to update shipping price but after this when I proceed to checkout page suddenly shipping price changed to its normal lowest price according to selected country and weight. I want it to show the exact shipping charges according to the weight of the products I defined in back end in weight/country section. For Example:

    Destination/Rate 0.5 1 1.5 2 2.5 3 3.5 4 4.5
    AUSTRALIA 70.21 94.01 117.81 141.61 165.41 189.21 213.01 236.81 260.61
    AUSTRIA 103.53 124.95 146.37 167.79 189.21 210.63 232.05 253.47 274.89
    AZERBAIJAN 182.07 213.01 243.95 274.89 305.83 336.77 367.71 398.65 429.59

    Can someone please help me to fix this issue.

    You can demo by adding any product in cart through our website https://www.frenzymermaids.com

    Looking forward to receive quick help.

    Thanks & Regards,
    Frenzy.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Amanda

    (@amandasjackson)

    Hi @frenzymermaids

    From visiting your site, it looks like there is a shipping option using Aramex shipping to offer shipping rates based on the product’s weight/ dimensions and the shipping zone


    Link to image: https://cld.wthms.co/UNc8EV

    I would recommend reaching out to the developers of this plugin for assistance with the shipping on your site, as this is not included in the WooCommerce core shipping options.

    Hi Amanda,

    We are not using any third party plugin for shipping. It is a woocommerce plugin we are using for shipping.

    Rates we received from Aramex we set for shipping charges in weight/country section.

    Need your help to fix it.

    Regards,
    Frenzy.

    Plugin Support Amanda

    (@amandasjackson)

    Hi @frenzymermaids

    The only shipping included in WooCommerce core is as explained here (none of which work with a product’s weight and dimensions:

    * https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/shipping/core-shipping-options/

    Even if a plugin uses “WooCommerce” in its title, it’s still an added plugin that is not part of core (which is what this forum support is for).

    If you could you please share a copy of your site’s System Status, I’d be happy to locate the plugin and the developer’s name you will want to contact for support.

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    frenzymermaids

    (@frenzymermaids)

    `
    ### WordPress Environment ###

    WordPress address (URL): https://www.frenzymermaids.com
    Site address (URL): https://www.frenzymermaids.com
    WC Version: 3.8.0
    REST API Version: 1.0.2
    Log Directory Writable:
    WP Version: 5.2.4 – There is a newer version of WordPress available (5.3)
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron:
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.1.33 – We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 128 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 5000
    cURL Version: 7.59.0
    OpenSSL/1.0.2r

    SUHOSIN Installed: –
    MySQL Version: 5.6.40-84.0-log
    Max Upload Size: 128 MB
    Default Timezone is UTC:
    fsockopen/cURL:
    SoapClient:
    DOMDocument:
    GZip:
    Multibyte String:
    Remote Post:
    Remote Get:

    ### Database ###

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    WC Database Prefix: fm_
    MaxMind GeoIP Database:
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    Database Data Size: 23.13MB
    Database Index Size: 3.72MB
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    ### Security ###

    Secure connection (HTTPS):
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    ### Active Plugins (46) ###

    WooCommerce added to cart popup (Ajax): by XootiX – 1.5 – Not tested with the active version of WooCommerce
    All-in-One WP Migration: by ServMask – 7.9
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    Contact Form 7: by Takayuki Miyoshi – 5.1.4
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    Kadence WooCommerce Email Designer: by Kadence WP – 1.3.5
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    Product Slider for WooCommerce: by ShapedPlugin – 2.1.15 – Not tested with the active version of WooCommerce
    WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 – Not tested with the active version of WooCommerce
    WooCommerce Extended Coupon Features FREE: by Soft79 – 3.1.2 – Not tested with the active version of WooCommerce
    WooCommerce Bulk Editor: by realmag777 – 2.0.4 – Not tested with the active version of WooCommerce
    WooCommerce Checkout Field Editor: by WooCommerce – 1.5.16 – Not tested with the active version of WooCommerce
    WooSwatches – Woocommerce Color or Image Variation Swatches: by woomatrix – 2.5.1 – Not tested with the active version of WooCommerce
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    WooCommerce Social Login: by SkyVerge – 2.5.3 – Not tested with the active version of WooCommerce
    WooCommerce Table Rate Shipping | VestaThemes.com: by Bolder Elements – 4.1.2 – Not tested with the active version of WooCommerce
    WooCommerce TM Extra Product Options: by themeComplete – 4.9.9 – Not tested with the active version of WooCommerce
    WooCommerce TM Extra Product Options Weight addon: by themecomplete – 1.0.4 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.8.0
    Yoast SEO Premium: by Team Yoast – 12.2
    WPForms Signatures: by WPForms – 1.1.3
    WPForms User Registration: by WPForms – 1.2.0
    WPForms: by WPForms – 1.5.1.3
    YITH FAQ Plugin for WordPress Premium: by YITH – 1.0.7 – Not tested with the active version of WooCommerce
    YITH WooCommerce Order Tracking Premium: by YITH – 1.5.5 – Not tested with the active version of WooCommerce

    ### Inactive Plugins (4) ###

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    Gallery Box: by Noor alam – 1.7.3
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    WooCommerce Cart: by XootiX – 1.0.2 – Not tested with the active version of WooCommerce

    ### Settings ###

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    Currency: AED (AED)
    Currency Position: left
    Thousand Separator: ,
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    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
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    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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    ### WC Pages ###

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    Cart: #5 – /cart/
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    My account: #7 – /my-account/
    Terms and conditions: #5614 – /terms-conditions/

    ### Theme ###

    Name: Betheme Child
    Version: 1.6.1
    Author URL: http://muffingroup.com
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    Parent Theme Name: Betheme
    Parent Theme Version: 21.0.3
    Parent Theme Author URL: https://muffingroup.com/
    WooCommerce Support:

    ### Templates ###

    Overrides: betheme/woocommerce/archive-product.php
    /home/hanaa006/public_html/wp-content/plugins/woocommerce-tm-extra-product-options/templates/cart/cart-item-data.php
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    betheme/woocommerce/single-product/tabs/description.php
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    betheme/woocommerce/single-product/title.php

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    Pending: 5
    Oldest: 2019-11-17 02:44:09 +0000
    Newest: 2019-11-17 03:25:43 +0000

    Canceled: 0
    Oldest: –
    Newest: –

    In-progress: 0
    Oldest: –
    Newest: –

    Failed: 0
    Oldest: –
    Newest: –

    frenzymermaids

    (@frenzymermaids)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.frenzymermaids.com
    Site address (URL): https://www.frenzymermaids.com
    WC Version: 3.8.0
    REST API Version:  1.0.2
    Log Directory Writable: 
    WP Version: 5.3
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: 
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.1.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 128 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 5000
    cURL Version: 7.59.0
    OpenSSL/1.0.2r
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.40-84.0-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: 
    fsockopen/cURL: 
    SoapClient: 
    DOMDocument: 
    GZip: 
    Multibyte String: 
    Remote Post: 
    Remote Get: 
    
    ### Database ###
    
    WC Database Version: 3.8.0
    WC Database Prefix: fm_
    MaxMind GeoIP Database: 
    Total Database Size: 26.58MB
    Database Data Size: 22.84MB
    Database Index Size: 3.74MB
    fm_woocommerce_sessions: Data: 1.02MB + Index: 0.03MB + Engine MyISAM
    fm_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    fm_woocommerce_order_itemmeta: Data: 0.27MB + Index: 0.15MB + Engine MyISAM
    fm_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    fm_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_aiowps_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_aiowps_failed_logins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_aiowps_global_meta: Data: 6.08MB + Index: 0.00MB + Engine MyISAM
    fm_aiowps_login_activity: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    fm_aiowps_login_lockdown: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_atum_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_atum_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_atum_product_data: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
    fm_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    fm_comments: Data: 0.09MB + Index: 0.06MB + Engine MyISAM
    fm_country_filter_analytics: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_ecp_x_category: Data: 0.01MB + Index: 0.04MB + Engine MyISAM
    fm_es_deliverreport: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_es_emaillist: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_es_notification: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_es_sentdetails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_es_subscriber_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_es_templatetable: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_et_bloom_stats: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    fm_ewwwio_images: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    fm_ewwwio_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_followup_coupons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_followup_coupon_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_followup_customers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    fm_followup_customer_carts: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    fm_followup_customer_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_followup_customer_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_followup_email_excludes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_followup_email_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_followup_email_orders: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
    fm_followup_email_tracking: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_followup_followup_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_followup_order_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_followup_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_followup_subscribers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    fm_followup_subscribers_to_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_followup_subscriber_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_icl_content_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_icl_core_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_icl_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_icl_languages: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    fm_icl_languages_translations: Data: 0.10MB + Index: 0.07MB + Engine MyISAM
    fm_icl_locale_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_icl_message_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_icl_node: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_icl_reminders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_icl_strings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_icl_string_positions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_icl_string_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_icl_string_translations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_icl_translate: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_icl_translate_job: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_icl_translations: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
    fm_icl_translation_batches: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_icl_translation_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_ig_blocked_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_ig_campaigns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_ig_contacts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_ig_contacts_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_ig_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_ig_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_ig_lists_contacts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_ig_mailing_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_ig_sending_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_itsec_distributed_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_itsec_lockouts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_itsec_logs: Data: 0.42MB + Index: 0.03MB + Engine MyISAM
    fm_itsec_temp: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    fm_layerslider: Data: 0.16MB + Index: 0.00MB + Engine MyISAM
    fm_layerslider_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_newsletter: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fm_newsletter_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fm_newsletter_sent: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fm_newsletter_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fm_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fm_nl_subscriptions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fm_nm_personalized: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_options: Data: 3.18MB + Index: 0.16MB + Engine MyISAM
    fm_postmeta: Data: 3.82MB + Index: 0.79MB + Engine MyISAM
    fm_posts: Data: 5.77MB + Index: 0.26MB + Engine MyISAM
    fm_pum_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_pv_commission: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
    fm_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    fm_revslider_slides: Data: 0.11MB + Index: 0.00MB + Engine MyISAM
    fm_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_rg_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_rg_form_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_rg_form_view: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_rg_incomplete_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_rg_lead: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_rg_lead_detail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_rg_lead_detail_long: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_rg_lead_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_rg_lead_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    fm_terms: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
    fm_term_relationships: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
    fm_term_taxonomy: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    fm_tinvwl_analytics: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_tinvwl_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_tinvwl_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_usermeta: Data: 0.09MB + Index: 0.05MB + Engine MyISAM
    fm_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    fm_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_wc_product_meta_lookup: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
    fm_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fm_wc_warranty_products: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_woobe_history: Data: 0.16MB + Index: 0.19MB + Engine InnoDB
    fm_woobe_history_bulk: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fm_woocommerce_bundled_itemmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    fm_woocommerce_bundled_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_wpforms_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fm_wpforms_entry_fields: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    fm_wpforms_entry_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fm_wps_hit: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_wps_index: Data: 0.92MB + Index: 1.26MB + Engine MyISAM
    fm_wps_key: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    fm_wps_object_type: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    fm_wps_query: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_wps_uri: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_wps_user_agent: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_yith_wapo_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_yith_wapo_types: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    fm_yoast_seo_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    fm_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fm_ywcars_messagemeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    fm_ywcars_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Security ###
    
    Secure connection (HTTPS): 
    Hide errors from visitors: 
    
    ### Active Plugins (46) ###
    
    WooCommerce added to cart popup (Ajax): by XootiX – 1.5 – Not tested with the active version of WooCommerce
    All-in-One WP Migration: by ServMask – 7.10
    ATUM Inventory Management for WooCommerce: by Stock Management Labs™ – 1.6.3.1
    Contact Form 7: by Takayuki Miyoshi – 5.1.5
    email subscription popup: by I Thirteen Web Solution – 1.2.9
    Enhanced Category Pages: by Ciprian Amariei
    Diana Amitroaei – 2.3.0
    
    Featured Images for Categories: by HelpForWP – 2.1.1
    Flip Boxes: by Cool Plugins – 1.6
    Insert Pages: by Paul Ryan – 3.5.1
    WPBakery Page Builder: by Michael M - WPBakery.com – 5.7
    Kadence WooCommerce Email Designer: by Kadence WP – 1.3.5
    oik Weight/Country Shipping: by bobbingwide – 1.3.4 – Not tested with the active version of WooCommerce
    Popup Maker: by Popup Maker – 1.8.14
    Popup: by Gopi Ramasamy – 11.8
    PW WooCommerce BOGO Pro: by Pimwick
    LLC – 2.90 – Not tested with the active version of WooCommerce
    
    Qty Increment Buttons for WooCommerce: by taisho – 2.5.1 – Not tested with the active version of WooCommerce
    Slider Revolution: by ThemePunch – 5.4.8.1
    SSL Insecure Content Fixer: by WebAware – 2.7.2
    States, Cities, and Places for Woocommerce: by Kingsley Ochu – 1.2.0 – Not tested with the active version of WooCommerce
    Telr Secure Payments: by Telr – 2.0 – Not tested with the active version of WooCommerce
    TI WooCommerce Wishlist Plugin: by TemplateInvaders – 1.14.6 – Not tested with the active version of WooCommerce
    All In One Addons for WPBakery Page Builder (formerly Visual Composer): by Sike – 3.5.2
    WPBakery Page Builder (Visual Composer) Clipboard: by bitorbit – 4.5.1
    Product Gallery Slider for Woocommerce: by codeixer – 2.0.3 – Not tested with the active version of WooCommerce
    Product Slider for WooCommerce: by ShapedPlugin – 2.1.15 – Not tested with the active version of WooCommerce
    WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 – Not tested with the active version of WooCommerce
    WooCommerce Extended Coupon Features FREE: by Soft79 – 3.1.2 – Not tested with the active version of WooCommerce
    WooCommerce Bulk Editor: by realmag777 – 2.0.4 – Not tested with the active version of WooCommerce
    WooCommerce Checkout Field Editor: by WooCommerce – 1.5.16 – Not tested with the active version of WooCommerce
    WooSwatches - Woocommerce Color or Image Variation Swatches: by woomatrix – 2.5.1 – Not tested with the active version of WooCommerce
    WooCommerce Checkout Fields & Fees: by Lagudi Domenico – 5.7 – Not tested with the active version of WooCommerce
    WooCommerce Conditional Shipping and Payments: by SomewhereWarm – 1.3.5 – Not tested with the active version of WooCommerce
    WooCommerce Currency Switcher: by realmag777 – 2.2.7 – Not tested with the active version of WooCommerce
    WooCommerce Google Analytics Pro: by SkyVerge – 1.6.3 – Not tested with the active version of WooCommerce
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.3.5
    WooCommerce Social Login: by SkyVerge – 2.5.3 – Not tested with the active version of WooCommerce
    WooCommerce Table Rate Shipping |  VestaThemes.com: by Bolder Elements – 4.1.2 – Not tested with the active version of WooCommerce
    WooCommerce TM Extra Product Options: by themeComplete – 4.9.10
    WooCommerce TM Extra Product Options Weight addon: by themecomplete – 1.0.4 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.8.0
    Yoast SEO Premium: by Team Yoast – 12.2
    WPForms Signatures: by WPForms – 1.1.3
    WPForms User Registration: by WPForms – 1.2.0
    WPForms: by WPForms – 1.5.1.3
    YITH FAQ Plugin for WordPress Premium: by YITH – 1.1.2
    YITH WooCommerce Order Tracking Premium: by YITH – 1.5.5 – Not tested with the active version of WooCommerce
    
    ### Inactive Plugins (4) ###
    
    Cache Enabler: by KeyCDN – 1.3.4
    Gallery Box: by Noor alam – 1.7.3
    Improved Product Options for WooCommerce: by 7VX LLC
    USA CA – 4.8.0 – Not tested with the active version of WooCommerce
    
    WooCommerce Cart: by XootiX – 1.0.2 – Not tested with the active version of WooCommerce
    
    ### Settings ###
    
    API Enabled: 
    Force SSL: 
    Currency: AED (AED)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    external (external)
    grouped (grouped)
    mix and match (mix-and-match)
    simple (simple)
    variable (variable)
    wbs_bundle (wbs_bundle)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #4 - /shop/
    Cart: #5 - /cart/
    Checkout: #6 - /checkout/
    My account: #7 - /my-account/
    Terms and conditions: #5614 - /terms-conditions/
    
    ### Theme ###
    
    Name: Betheme Child
    Version: 1.6.1
    Author URL: http://muffingroup.com
    Child Theme: 
    Parent Theme Name: Betheme
    Parent Theme Version: 21.0.3
    Parent Theme Author URL: https://muffingroup.com/
    WooCommerce Support: 
    
    ### Templates ###
    
    Overrides: betheme/woocommerce/archive-product.php
    /home/hanaa006/public_html/wp-content/plugins/woocommerce-tm-extra-product-options/templates/cart/cart-item-data.php
    betheme/woocommerce/cart/cart.php
    betheme/woocommerce/cart/mini-cart.php
    betheme/woocommerce/content-product.php
    betheme/woocommerce/content-single-product.php
    betheme/woocommerce/loop/loop-end.php
    betheme/woocommerce/loop/loop-start.php
    betheme/woocommerce/loop/no-products-found.php
    betheme/woocommerce/loop/pagination.php
    betheme/woocommerce/notices/error.php
    betheme/woocommerce/notices/notice.php
    betheme/woocommerce/notices/success.php
    betheme/woocommerce/single-product/add-to-cart/external.php
    betheme/woocommerce/single-product/meta.php
    betheme/woocommerce/single-product/product-image.php
    betheme/woocommerce/single-product/product-thumbnails.php
    betheme/woocommerce/single-product/sale-flash.php
    betheme/woocommerce/single-product/tabs/additional-information.php
    betheme/woocommerce/single-product/tabs/description.php
    betheme/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0
    betheme/woocommerce/single-product/title.php
    
    Outdated Templates: 
    					
    					
    						Learn how to update
    
    ### TI WooCommerce Wishlist Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 126
    Oldest: 2019-10-17 18:37:14 +0000
    Newest: 2019-11-17 03:36:32 +0000
    
    Pending: 5
    Oldest: 2019-11-18 03:21:02 +0000
    Newest: 2019-11-18 03:36:33 +0000
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    
    Plugin Support Amanda

    (@amandasjackson)

    Hi @frenzymermaids

    Thanks for sending along the System Status Report. From that I can see there are a few plugins active that may be affecting the Shipping on the site:

    oik Weight/Country Shipping: by bobbingwide – 1.3.4
    WooCommerce Table Rate Shipping | VestaThemes.com: by Bolder Elements – 4.1.2

    WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4
    WooCommerce Conditional Shipping and Payments: by SomewhereWarm – 1.3.5

    It sounds like the issue may be with either the oik Weight/Country Shipping: by bobbingwide – 1.3.4 or the WooCommerce Table Rate Shipping | VestaThemes.com: by Bolder Elements – 4.1.2 plugins. I would recommend reaching out to the developers of those plugins for further assistance with this as it is not an issue with one of the WooCommerce core shipping options.

    frenzymermaids

    (@frenzymermaids)

    Dear Amanda,

    Thanks for guidelines and support. You are too good to sort out the issues.

    Thanks & Regards,
    Frenzy Mermaids.

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