Support » Plugins » Shopp and USPS Shipping

  • I am running WP 3.4.1 with Shopp (latest version) and I have USPS Live Quote shipping set up. The domestic shipping is working fine but the international side of things yields the following error:

    USPS — Invalid XML Element content is invalid according to the DTD/Schema. Expecting: Width

    I’m not sure why it would throw an error on the International but not the domestic.

    Anyone have any experience with this?

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  • That would point to missing dimension information in your products. Meaning you haven’t supplied width for a product that is being ordered internationally. USPS does not have domestic dimension requirements, but the new API does require dimensions for International shipping.

    The best fix at this time is to fill out the dimensions for all of your products in your catalog.

    Hi jondavis, I have checked all of the dimensions and they are all filled out completely. Any other ideas? IS is possible that Shopp hasn’t updated their plugin to meet new USPS API standards?

    Did you ever get this solved (hopefully through our Help Desk team)?

    USPS is up-to-date. The only other idea is to make sure you are using a packing setting that includes dimensions. In the WP Admin navigate to ShoppSetupShipping and then in the sub menus choose Settings.

    Under thePackaging setting, try using All together as the packaging method (which will make sure dimensions are used.

    A recent update of the shipping systems will use that provider’s package minimums if no dimensions are provided so at least you will get some rates. The most accurate rates will be quoted when you provide all of the info though.

    Hope that helps.

Viewing 3 replies - 1 through 3 (of 3 total)
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