Shop page issue

Resolved ghinamt
(@ghinamt)

1 year, 6 months ago
Hi,

I have an issue in the shop page, once I updated the website theme to the latest version, I noticed that all the products on the shop page disappeared. but if I hover the mouse in the white area on the page and inspect the page there is content!!

that’s strange, could you please help with that?
- This topic was modified 1 year, 6 months ago by ghinamt.

Viewing 8 replies - 1 through 8 (of 8 total)

Thread Starter

(@ghinamt)

here is the system report to accelerate the response:


### WordPress Environment ###

WordPress address (URL): https://www.ibtikar.io
Site address (URL): https://www.ibtikar.io
WC Version: 6.8.2
REST API Version: ✔ 6.8.2
WC Blocks Version: ✔ 8.0.0
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 80 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.6.7-MariaDB
Max Upload Size: 80 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: wp_
Total Database Size: 72.98MB
Database Data Size: 52.65MB
Database Index Size: 20.33MB
wp_woocommerce_sessions: Data: 0.31MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_status: Data: 2.52MB + Index: 0.02MB + Engine InnoDB
wp_icwp_wpsf_at_logs: Data: 0.16MB + Index: 0.06MB + Engine InnoDB
wp_icwp_wpsf_at_meta: Data: 0.17MB + Index: 0.08MB + Engine InnoDB
wp_icwp_wpsf_botsignal: Data: 0.22MB + Index: 0.05MB + Engine InnoDB
wp_icwp_wpsf_events: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_icwp_wpsf_ips: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
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wp_icwp_wpsf_req_logs: Data: 0.45MB + Index: 0.09MB + Engine InnoDB
wp_icwp_wpsf_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
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wp_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_order_itemmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_order_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_question_answermeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_question_answers: Data: 0.27MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_quiz_questions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_review_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_sections: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_section_items: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_learnpress_user_itemmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_user_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_lifterlms_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_lifterlms_events: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_lifterlms_events_open_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_lifterlms_notifications: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_lifterlms_product_to_voucher: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_lifterlms_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_lifterlms_user_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_lifterlms_vouchers_codes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_lifterlms_voucher_code_redemptions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_lifterlms_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_postmeta: Data: 6.52MB + Index: 4.03MB + Engine InnoDB
wp_posts: Data: 10.52MB + Index: 0.44MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.31MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_statistics_exclusions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_statistics_historical: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_statistics_pages: Data: 0.30MB + Index: 0.95MB + Engine InnoDB
wp_statistics_search: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_statistics_useronline: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_statistics_visit: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_statistics_visitor: Data: 0.13MB + Index: 0.27MB + Engine InnoDB
wp_statistics_visitor_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_stm_lms_curriculum_bind: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_curriculum_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_order_items: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_stm_lms_user_answers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_user_cart: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_user_chat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_user_conversation: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_user_courses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_user_course_scorm: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_user_lessons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_user_quizzes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_user_quizzes_times: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_user_searches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_user_searches_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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### Post Type Counts ###

attachment: 844
bp-email: 19
content_block: 7
cookielawinfo: 6
course: 1
elementor_library: 2
epkb_post_type_1: 17
forum: 2
hp_article: 33
is_search_form: 2
lp_course: 3
lp_lesson: 240
lp_order: 1
lp_question: 255
lp_quiz: 21
nav_menu_item: 166
page: 63
partners: 60
portfolio: 31
post: 6
product: 41
product_variation: 17
revision: 557
shop_coupon: 1
shop_order: 4
staff: 24
stm-courses: 5
stm-lessons: 12
stm-payout: 3
stm-questions: 18
stm-quizzes: 6
templatica_template: 3
the_grid: 21
topic: 3
vc_grid_item: 2
vc_settings_preset: 8
wp_global_styles: 2
wpcf7_contact_form: 18

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (41) ###

WPML Multilingual CMS: by OnTheGoSystems – 4.5.8
Akismet Anti-Spam: by Automattic – 5.0.1
Async JavaScript: by Frank Goossens (futtta) – 2.21.08.31
bbPress: by The bbPress Contributors – 2.6.9
BuddyPress Multilingual: by OnTheGoSystems – 1.7.0
BuddyPress: by The BuddyPress Community – 10.4.0
Canvasio3D Light: by Thomas Scholl – 2.3.7
Cesis Custom Posts: by Tranmautritam's Team – 1.5
Coming Soon Badge for WooCommerce: by wpcentrics – 1.0.13
Contact Form 7 Multilingual: by OnTheGoSystems – 1.1.0
Contact Form 7: by Takayuki Miyoshi – 5.6.3
CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.2
Duplicator: by Snap Creek – 1.5.0
Easy Video Player: by naa986 – 1.2.2.1
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.5.0

Knowledge Base for Documents and FAQs: by Echo Plugins – 9.12.0
Envato Market: by Envato – 2.0.7
Flexible Shipping: by Octolize – 4.14.2
Image Map Pro: by Webcraft Plugins Ltd. – 5.6.5
Imagify: by WP Rocket – 2.0
WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 9.0.123
Mailchimp for WooCommerce: by Mailchimp – 2.7.5
MasterStudy LMS Learning Management System PRO: by StylemixThemes – 3.6.8
MasterStudy LMS – WordPress Course Plugin: by StylemixThemes – 2.7.2
MyCryptoCheckout: by edward_plainview – 2.117
Poptin: by Poptin – 1.3
Slider Revolution: by ThemePunch – 6.5.11
The Grid: by Themeone – 2.7.9.1
WooCommerce Stripe Gateway: by WooCommerce – 6.8.0
WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.0.2
WooCommerce: by Automattic – 6.8.2 (update to version 6.9.4 is available)
WP File Manager: by mndpsingh287 – 7.1.6
WP Rocket: by WP Media – 3.12.1.1
WP Statistics: by VeronaLabs – 13.2.6
WP Visual Sitemap: by corgux – 1.0.2
WPML Media: by OnTheGoSystems – 2.7.0
WPML String Translation: by OnTheGoSystems – 3.2.1
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.6

WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels (Pro): by WebToffee – 4.4.0
Sequential Order Numbers for WooCommerce: by WebToffee – 1.4.8

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: ✔
Currency: AED (د.إ)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #13078 - /shop/
Cart: #13079 - /cart/
Checkout: #13080 - /checkout/
My account: #13081 - /my-account/
Terms and conditions: #3 - /privacy-policy/

### Theme ###

Name: cesis child theme
Version: 1.0
Author URL: http://themeforest.net/user/tranmautritam?ref=tranmautritam
Child Theme: ✔
Parent Theme Name: Cesis
Parent Theme Version: 1.8.18
Parent Theme Author URL: http://themeforest.net/user/tranmautritam?ref=tranmautritam
WooCommerce Support: ✔

### Templates ###

Overrides: cesis/woocommerce/archive-product.php
cesis/woocommerce/cart/cart-totals.php
cesis/woocommerce/cart/cart.php
cesis/woocommerce/cart/cross-sells.php
cesis/woocommerce/checkout/form-billing.php
cesis/woocommerce/checkout/form-checkout.php
cesis/woocommerce/checkout/form-shipping.php
cesis/woocommerce/content-product.php
cesis/woocommerce/content-single-product.php
cesis/woocommerce/loop/loop-end.php
cesis/woocommerce/loop/loop-start.php
cesis/woocommerce/loop/pagination.php
cesis/woocommerce/order/order-details-customer.php
cesis/woocommerce/order/order-details.php
cesis/woocommerce/order/tracking.php
cesis/woocommerce/single-product/add-to-cart/variable.php
cesis/woocommerce/single-product/meta.php
cesis/woocommerce/single-product/product-image.php
cesis/woocommerce/single-product/product-thumbnails.php
cesis/woocommerce/single-product/related.php
cesis/woocommerce/single-product/review.php
cesis/woocommerce/single-product/tabs/additional-information.php
cesis/woocommerce/single-product/tabs/description.php
cesis/woocommerce/single-product/tabs/tabs.php
cesis/woocommerce/single-product/title.php
cesis/woocommerce/single-product/up-sells.php
cesis/woocommerce/single-product-reviews.php
cesis/woocommerce/single-product.php
cesis/woocommerce/content-product_cat.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ✔ Next scheduled: 2022-10-11 06:59:37 +04:00
Options: ✔
Notes: 81
Onboarding: completed

### Action Scheduler ###

Complete: 604
Oldest: 2022-10-10 11:06:52 +0400
Newest: 2022-10-10 11:22:20 +0400

Failed: 2
Oldest: 2022-05-25 09:47:32 +0400
Newest: 2022-05-25 09:47:32 +0400

Pending: 2
Oldest: 2022-10-11 10:58:37 +0400
Newest: 2022-10-11 10:58:37 +0400

### Status report information ###

Generated at: 2022-10-10 11:28:05 +04:00

Thread Starter

ghinamt

(@ghinamt)

1 year, 6 months ago

and here is the latest Fatel error log file:

2022-09-25T08:36:32+00:00 CRITICAL Out of memory (allocated 8388608) (tried to allocate 20480 bytes) in /opt/bitnami/apache/htdocs/wp-content/themes/cesis/admin/redux-framework/framework.php on line 2169

2022-09-25T08:36:50+00:00 CRITICAL Out of memory (allocated 33554432) (tried to allocate 81920 bytes) in /opt/bitnami/apache/htdocs/wp-content/plugins/mycryptocheckout/vendor/mycryptocheckout/api/src/v2/Account.php on line 46

2022-09-25T08:36:50+00:00 CRITICAL Out of memory (allocated 33554432) (tried to allocate 81920 bytes) in /opt/bitnami/apache/htdocs/wp-content/plugins/mycryptocheckout/vendor/mycryptocheckout/api/src/v2/Account.php on line 46

2022-09-25T08:36:52+00:00 CRITICAL Out of memory (allocated 16777216) (tried to allocate 20480 bytes) in /opt/bitnami/apache/htdocs/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/auryn/lib/ReflectionCacheArray.php on line 20

2022-09-25T08:39:01+00:00 CRITICAL Out of memory (allocated 2097152) (tried to allocate 106496 bytes) in /opt/bitnami/apache/htdocs/wp-includes/wp-db.php on line 2169

2022-09-25T08:39:01+00:00 CRITICAL Out of memory (allocated 25165824) (tried to allocate 159744 bytes) in /opt/bitnami/apache/htdocs/wp-content/plugins/mailchimp-for-woocommerce/bootstrap.php on line 82

2022-09-25T08:39:06+00:00 CRITICAL Out of memory (allocated 25165824) (tried to allocate 20480 bytes) in /opt/bitnami/apache/htdocs/wp-includes/class-wp-hook.php on line 300

2022-09-25T08:39:06+00:00 CRITICAL Out of memory (allocated 6291456) (tried to allocate 241664 bytes) في /opt/bitnami/apache/htdocs/wp-includes/wp-db.php في السطر 2169

2022-09-25T08:39:06+00:00 CRITICAL Out of memory (allocated 14680064) (tried to allocate 20480 bytes) in /opt/bitnami/apache/htdocs/wp-includes/wp-db.php on line 2135

2022-09-25T08:40:20+00:00 CRITICAL Out of memory (allocated 12582912) (tried to allocate 81920 bytes) in /opt/bitnami/apache/htdocs/wp-includes/wp-db.php on line 2169

2022-09-25T08:40:20+00:00 CRITICAL Out of memory (allocated 18874368) (tried to allocate 1060864 bytes) in /opt/bitnami/apache/htdocs/wp-content/plugins/mycryptocheckout/vendor/mycryptocheckout/api/src/v2/Account.php on line 47

2022-09-25T08:40:22+00:00 CRITICAL Out of memory (allocated 27262976) (tried to allocate 28672 bytes) in /opt/bitnami/apache/htdocs/wp-content/plugins/flexible-shipping/classes/table-rate/shipping-method.php on line 463

2022-09-25T08:42:06+00:00 CRITICAL Out of memory (allocated 6291456) (tried to allocate 20480 bytes) in /opt/bitnami/apache/htdocs/wp-content/themes/cesis/admin/redux-framework/inc/fields/typography/googlefonts.php on line 1

2022-09-25T08:42:08+00:00 CRITICAL Out of memory (allocated 6291456) (tried to allocate 163840 bytes) in /opt/bitnami/apache/htdocs/wp-includes/plugin.php on line 118

2022-09-25T08:42:23+00:00 CRITICAL Out of memory (allocated 23068672) (tried to allocate 24576 bytes) in /opt/bitnami/apache/htdocs/wp-includes/wp-db.php on line 2169

2022-09-25T08:42:49+00:00 CRITICAL Out of memory (allocated 6291456) (tried to allocate 20480 bytes) in /opt/bitnami/apache/htdocs/wp-includes/class-wp-hook.php on line 300

2022-09-25T08:42:50+00:00 CRITICAL Out of memory (allocated 20971520) (tried to allocate 20480 bytes) in /opt/bitnami/apache/htdocs/wp-includes/plugin.php on line 189

2022-09-25T08:42:54+00:00 CRITICAL Out of memory (allocated 8388608) (tried to allocate 1024000 bytes) in /opt/bitnami/apache/htdocs/wp-content/plugins/mycryptocheckout/vendor/mycryptocheckout/api/src/v2/Account.php on line 47

2022-09-25T08:42:54+00:00 CRITICAL Out of memory (allocated 23068672) (tried to allocate 1060864 bytes) in /opt/bitnami/apache/htdocs/wp-content/plugins/mycryptocheckout/vendor/mycryptocheckout/api/src/v2/Account.php on line 47

2022-09-25T08:42:54+00:00 CRITICAL Out of memory (allocated 2097152) (tried to allocate 1060864 bytes) في /opt/bitnami/apache/htdocs/wp-content/plugins/mycryptocheckout/vendor/mycryptocheckout/api/src/v2/Account.php في السطر 47

2022-09-25T08:42:54+00:00 CRITICAL Out of memory (allocated 10485760) (tried to allocate 1060864 bytes) in /opt/bitnami/apache/htdocs/wp-content/plugins/mycryptocheckout/vendor/mycryptocheckout/api/src/v2/Account.php on line 47

2022-09-25T08:42:54+00:00 CRITICAL Out of memory (allocated 4194304) (tried to allocate 806912 bytes) in /opt/bitnami/apache/htdocs/wp-content/plugins/mycryptocheckout/vendor/mycryptocheckout/api/src/v2/Account.php on line 47

2022-09-25T08:42:54+00:00 CRITICAL Out of memory (allocated 12582912) (tried to allocate 1060864 bytes) in /opt/bitnami/apache/htdocs/wp-content/plugins/mycryptocheckout/vendor/mycryptocheckout/api/src/v2/Account.php on line 47

xue28 (woo-hc)

(@xue28)

1 year, 6 months ago

Hi @ghinamt

Thanks for reaching out!

I have an issue in the shop page, once I updated the website theme to the latest version, I noticed that all the products on the shop page disappeared.

Can you please try to switch to the default Storefront theme and see if the products on your shop page already appears?

If so, you might need to contact your theme developers for further assistance as you’ve mentioned that the error happened after updating your theme.

Thanks for sending the System Status Report.

WC Version: 6.8.2
WC Database Version: 6.8.2

Please update your WooCommerce version to the latest release: https://woocommerce.com/document/updating-woocommerce/

2022-09-25T08:36:32+00:00 CRITICAL Out of memory (allocated 8388608) (tried to allocate 20480 bytes) in /opt/bitnami/apache/htdocs/wp-content/themes/cesis/admin/redux-framework/framework.php on line 2169

As for the fatal error logs, you need to try to set the PHP memory limit in a couple of places (.htaccess, PHP.ini and wp-config.php). Here’s the documentation on how: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

If you need further assistance, please contact your host for help with this.

Thread Starter

ghinamt

(@ghinamt)

1 year, 6 months ago

@xue28, I have updated woo-commerce to the latest version 7.0

but the issue still persists. when I update the theme, the products on the shop page disappeared and show a white page but when I hover the mouse over the blank page there is content and I can press the product and enter the single-product page.

Igor H

(@ihereira)

1 year, 6 months ago

Hello,

Upon checking the system report, please note as the site is growing up and the number of plugins is increased, then you will want as well to increase your site’s memory limit. This is for better performance of the site.

To clarify, is the issue still present after increasing the site’s memory limit and switching the theme to Storefront?

Thread Starter

ghinamt

(@ghinamt)

1 year, 6 months ago

@ihereira I have increased the memory limit to 256M as per the above advice, but it is not working… each time I update the theme the products in the shop page turn to the white page but when hover over them I can access the single product page.

after updating the theme and checking woocommerce log file, I found a new generated log file called:

wc-image-regeneration-2022-10-18-0b7c00ae4bdf252776dce84c0c56577b.log

Thread Starter

ghinamt

(@ghinamt)

1 year, 6 months ago

@ihereira

I have increased the memory limit to 256, but still get this log errors:

2022-10-20T08:01:13+00:00 CRITICAL Out of memory (allocated 6291456) (tried to allocate 294912 bytes) in /opt/bitnami/apache/htdocs/wp-includes/wp-db.php on line 2135

2022-10-20T08:02:22+00:00 CRITICAL Out of memory (allocated 31457280) (tried to allocate 118784 bytes) in /opt/bitnami/apache/htdocs/wp-content/plugins/woocommerce-multilingual/vendor/otgs/installer/includes/class-otgs-installer-settings.php on line 15

2022-10-20T08:02:56+00:00 CRITICAL Out of memory (allocated 8388608) (tried to allocate 20480 bytes) in /opt/bitnami/apache/htdocs/wp-includes/wp-db.php on line 2135

2022-10-20T08:02:56+00:00 CRITICAL Out of memory (allocated 12582912) (tried to allocate 20480 bytes) in /opt/bitnami/apache/htdocs/wp-includes/wp-db.php on line 2135

2022-10-20T08:04:12+00:00 CRITICAL Out of memory (allocated 27262976) (tried to allocate 20480 bytes) in /opt/bitnami/apache/htdocs/wp-content/plugins/woocommerce/src/Internal/Traits/AccessiblePrivateMethods.php on line 158

2022-10-20T08:05:08+00:00 CRITICAL Out of memory (allocated 8388608) (tried to allocate 65536 bytes) في /opt/bitnami/apache/htdocs/wp-content/themes/cesis/admin/redux-framework/inc/class.redux_helpers.php في السطر 684

2022-10-20T08:05:44+00:00 CRITICAL Out of memory (allocated 8388608) (tried to allocate 266240 bytes) in /opt/bitnami/apache/htdocs/wp-includes/wp-db.php on line 2867

2022-10-20T08:05:52+00:00 CRITICAL Out of memory (allocated 16777216) (tried to allocate 20480 bytes) in /opt/bitnami/apache/htdocs/wp-includes/meta.php on line 1189

2022-10-20T08:05:56+00:00 CRITICAL Out of memory (allocated 46137344) (tried to allocate 20480 bytes) in /opt/bitnami/apache/htdocs/wp-includes/meta.php on line 1189

--------------------------------------------------------------------------------------- here is the system stutus:

### WordPress Environment ###

WordPress address (URL): https://www.ibtikar.io
Site address (URL): https://www.ibtikar.io
WC Version: 7.0.0
REST API Version: ✔ 7.0.0
WC Blocks Version: ✔ 8.5.1
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 80 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.6.7-MariaDB
Max Upload Size: 80 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 7.0.0
WC Database Prefix: wp_
Total Database Size: 79.38MB
Database Data Size: 58.83MB
Database Index Size: 20.55MB
wp_woocommerce_sessions: Data: 0.42MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
crypto_files: Data: 0.02MB + Index: 0.33MB + Engine InnoDB
crypto_membership: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
crypto_payments: Data: 0.02MB + Index: 0.31MB + Engine InnoDB
crypto_products: Data: 0.02MB + Index: 0.25MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.17MB + Index: 0.27MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.16MB + Index: 0.13MB + Engine InnoDB
wp_bp_activity: Data: 0.02MB + Index: 0.16MB + Engine InnoDB
wp_bp_activity_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_invitations: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_bp_notifications: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_bp_notifications_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_optouts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_bp_xprofile_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bp_xprofile_fields: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_bp_xprofile_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bp_xprofile_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ca3D_Model: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_chaty_contact_form_leads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_ctf_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_duplicator_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_languages_translations: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
wp_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_mo_files_domains: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_strings: Data: 2.52MB + Index: 6.47MB + Engine InnoDB
wp_icl_string_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_string_pages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_string_positions: Data: 0.19MB + Index: 0.08MB + Engine InnoDB
wp_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_string_translations: Data: 0.27MB + Index: 0.06MB + Engine InnoDB
wp_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_translate: Data: 2.52MB + Index: 0.06MB + Engine InnoDB
wp_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_translations: Data: 0.19MB + Index: 0.56MB + Engine InnoDB
wp_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_status: Data: 2.52MB + Index: 0.02MB + Engine InnoDB
wp_icwp_wpsf_at_logs: Data: 0.16MB + Index: 0.06MB + Engine InnoDB
wp_icwp_wpsf_at_meta: Data: 0.17MB + Index: 0.08MB + Engine InnoDB
wp_icwp_wpsf_botsignal: Data: 0.22MB + Index: 0.05MB + Engine InnoDB
wp_icwp_wpsf_events: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_icwp_wpsf_ips: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
wp_icwp_wpsf_ip_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icwp_wpsf_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icwp_wpsf_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icwp_wpsf_req_logs: Data: 0.45MB + Index: 0.09MB + Engine InnoDB
wp_icwp_wpsf_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_order_itemmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_order_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_question_answermeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_question_answers: Data: 0.27MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_quiz_questions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_review_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_sections: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_section_items: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_learnpress_user_itemmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learnpress_user_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_lifterlms_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_lifterlms_events: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_lifterlms_events_open_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_lifterlms_notifications: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_lifterlms_product_to_voucher: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_lifterlms_quiz_attempts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_lifterlms_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_lifterlms_user_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_lifterlms_vouchers_codes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_lifterlms_voucher_code_redemptions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_lifterlms_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 14.34MB + Index: 1.75MB + Engine InnoDB
wp_postmeta: Data: 6.52MB + Index: 4.03MB + Engine InnoDB
wp_posts: Data: 10.52MB + Index: 0.44MB + Engine InnoDB
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wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_statistics_historical: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_statistics_pages: Data: 0.30MB + Index: 0.95MB + Engine InnoDB
wp_statistics_search: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_statistics_useronline: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_statistics_visitor: Data: 0.13MB + Index: 0.27MB + Engine InnoDB
wp_statistics_visitor_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_stm_lms_curriculum_bind: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_curriculum_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_order_items: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_stm_lms_user_answers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_user_cart: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_user_chat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_user_conversation: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_user_courses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_user_course_scorm: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_user_lessons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_user_quizzes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_user_quizzes_times: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_user_searches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stm_lms_user_searches_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_tg_item_elements: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tg_item_skins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.39MB + Index: 0.17MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.30MB + Index: 0.17MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfpklist_template_data: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpr_rocket_cache: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.08MB + Engine InnoDB

### Post Type Counts ###

attachment: 844
bp-email: 19
content_block: 7
cookielawinfo: 6
course: 1
elementor_library: 2
epkb_post_type_1: 17
forum: 2
hp_article: 33
is_search_form: 2
lp_course: 3
lp_lesson: 240
lp_order: 1
lp_question: 255
lp_quiz: 21
nav_menu_item: 166
page: 63
partners: 60
portfolio: 31
post: 5
product: 41
product_variation: 23
revision: 557
shop_coupon: 1
shop_order: 7
staff: 24
stm-courses: 5
stm-lessons: 12
stm-payout: 5
stm-questions: 18
stm-quizzes: 6
templatica_template: 3
the_grid: 21
topic: 3
vc_grid_item: 2
vc_settings_preset: 8
wp_global_styles: 2
wpcf7_contact_form: 18

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (41) ###

WPML Multilingual CMS: by OnTheGoSystems – 4.5.8
Akismet Anti-Spam: by Automattic – 5.0.1
Async JavaScript: by Frank Goossens (futtta) – 2.21.08.31
bbPress: by The bbPress Contributors – 2.6.9
BuddyPress Multilingual: by OnTheGoSystems – 1.7.0
BuddyPress: by The BuddyPress Community – 10.4.0
Canvasio3D Light: by Thomas Scholl – 2.3.7
Cesis Custom Posts: by Tranmautritam’s Team – 1.5
Coming Soon Badge for WooCommerce: by wpcentrics – 1.0.13
Contact Form 7 Multilingual: by OnTheGoSystems – 1.1.0
Contact Form 7: by Takayuki Miyoshi – 5.6.4
CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.3
Duplicator: by Snap Creek – 1.5.0
Easy Video Player: by naa986 – 1.2.2.1
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.5.1

Knowledge Base for Documents and FAQs: by Echo Plugins – 9.12.0
Envato Market: by Envato – 2.0.7
Flexible Shipping: by Octolize – 4.15.0
Image Map Pro: by Webcraft Plugins Ltd. – 5.6.8
Imagify: by WP Rocket – 2.0
WPBakery Page Builder: by Michael M – WPBakery.com – 6.7.0
HubSpot All-In-One Marketing – Forms, Popups, Live Chat: by HubSpot – 9.0.123
Mailchimp for WooCommerce: by Mailchimp – 2.7.5
MasterStudy LMS Learning Management System PRO: by StylemixThemes – 3.6.8
MasterStudy LMS – WordPress Course Plugin: by StylemixThemes – 2.7.2
MyCryptoCheckout: by edward_plainview – 2.117
Poptin: by Poptin – 1.3
Slider Revolution: by ThemePunch – 6.5.11
The Grid: by Themeone – 2.7.9.1
WooCommerce Stripe Gateway: by WooCommerce – 6.9.0
WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.0.2
WooCommerce: by Automattic – 7.0.0
WP File Manager: by mndpsingh287 – 7.1.6
WP Rocket: by WP Media – 3.12.1.1
WP Statistics: by VeronaLabs – 13.2.6
WP Visual Sitemap: by corgux – 1.0.2
WPML Media: by OnTheGoSystems – 2.7.0
WPML String Translation: by OnTheGoSystems – 3.2.1
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.6

WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels (Pro): by WebToffee – 4.4.0
Sequential Order Numbers for WooCommerce: by WebToffee – 1.4.8

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: ✔
Currency: AED (د.إ)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #13078 – /shop/
Cart: #13079 – /cart/
Checkout: #13080 – /checkout/
My account: #13081 – /my-account/
Terms and conditions: #3 – /privacy-policy/

### Theme ###

Name: cesis child theme
Version: 1.0
Author URL: http://themeforest.net/user/tranmautritam?ref=tranmautritam
Child Theme: ✔
Parent Theme Name: Cesis
Parent Theme Version: 1.8.18
Parent Theme Author URL: http://themeforest.net/user/tranmautritam?ref=tranmautritam
WooCommerce Support: ✔

### Templates ###

Overrides: cesis/woocommerce/archive-product.php
cesis/woocommerce/cart/cart-totals.php
cesis/woocommerce/cart/cart.php
cesis/woocommerce/cart/cross-sells.php
cesis/woocommerce/checkout/form-billing.php
cesis/woocommerce/checkout/form-checkout.php
cesis/woocommerce/checkout/form-shipping.php
cesis/woocommerce/content-product.php
cesis/woocommerce/content-single-product.php
cesis/woocommerce/loop/loop-end.php
cesis/woocommerce/loop/loop-start.php
cesis/woocommerce/loop/pagination.php
cesis/woocommerce/order/order-details-customer.php
cesis/woocommerce/order/order-details.php
cesis/woocommerce/order/tracking.php
cesis/woocommerce/single-product/add-to-cart/variable.php
cesis/woocommerce/single-product/meta.php
cesis/woocommerce/single-product/product-image.php
cesis/woocommerce/single-product/product-thumbnails.php
cesis/woocommerce/single-product/related.php
cesis/woocommerce/single-product/review.php
cesis/woocommerce/single-product/tabs/additional-information.php
cesis/woocommerce/single-product/tabs/description.php
cesis/woocommerce/single-product/tabs/tabs.php
cesis/woocommerce/single-product/title.php
cesis/woocommerce/single-product/up-sells.php
cesis/woocommerce/single-product-reviews.php
cesis/woocommerce/single-product.php
cesis/woocommerce/content-product_cat.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔ Next scheduled: 2022-10-21 06:59:37 +04:00
Options: ✔
Notes: 82
Onboarding: completed

### Action Scheduler ###

Complete: 190
Oldest: 2022-10-20 12:28:19 +0400
Newest: 2022-10-20 12:34:01 +0400

Failed: 2
Oldest: 2022-05-25 09:47:32 +0400
Newest: 2022-05-25 09:47:32 +0400

Pending: 2
Oldest: 2022-10-21 11:06:58 +0400
Newest: 2022-10-21 11:06:58 +0400

### Status report information ###

Generated at: 2022-10-20 13:30:10 +04:00

Plugin Support

anastas10s (woo-hc)

(@anastas10s)

1 year, 6 months ago

Hi there @ghinamt 👋

I have increased the memory limit to 256M as per the above advice, but it is not working… each time I update the theme the products in the shop page turn to the white page but when hover over them I can access the single product page.

Thanks for reaching out! From what I can read in the System Status Report, the site is using the following theme:

### Theme ###

Name: cesis child theme
Version: 1.0
Author URL: http://themeforest.net/user/tranmautritam?ref=tranmautritam
Child Theme: ✔

Two questions:
1. Could you try switching to the default Storefront theme and see if the issue persists?
2. Have you already goten in touch with the active theme‘s support? I could find no reference of WooCommerce on the theme’s page or their support documentation. It can be reached here.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Shop page issue’ is closed to new replies.