Support » Plugin: WooCommerce » Shop page doesn’t show products

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  • Plugin Support AW

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    That seems to be related to your theme using a different shop template than the default WooCommerce one, I would recommend looking at your theme documentation to see if there’s a setting you need to set, or if you can test it using a default theme like Twentyseventeen.

    I Andrew,
    I heard from my template support, they logged in my backend but did not find issues related to its theme.

    I also notice that there is the same issue for product categories: it is not possible view product categories in browser, I get the same error!!!

    For the categories of the other custom post type and its permalinks no ploblem.

    it is just an issue concerning the products categories and the page shop, and its links/permalinks

    Can you log in my back end and take a look to my system? How can I provide you my id and pws privately?
    Thank a lot in advance
    Monica aka bruttOUgo

    Plugin Support Joel Williams

    (@joelwills)

    Automattic Happiness Engineer

    Hi Monica!

    We can’t login to your site for you I’m afraid.

    Usually issues like this may be caused by either a conflict with your theme or with another WordPress plugin. We address this type of problem by asking you to temporarily disable all plugins except for WooCommerce (and the extension), and switch back to a default WordPress theme like Twenty Seventeen or Storefront – http://www.woothemes.com/storefront/. 

    If that resolves the issue, then slowly re-enable the theme first, and then plugins one at a time until you find the one that’s causing the conflict.

    If you don’t want to do these tests on your live site, many hosts provide a staging service – they clone your site onto a “stage” where you can do testing without affecting the live version. You can ask your host about this. If they don’t give you a staging site, we recommend using

    https://wordpress.org/plugins/wp-staging/
    or
    https://wordpress.org/plugins/duplicator/

    Let us know if this works for you, thanks!

    great, thank you for all your advices!!!

Viewing 4 replies - 1 through 4 (of 4 total)
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