Support » Plugin: WooCommerce » Shop page 2 and beyond does not show products

  • Resolved screamingrooster

    (@screamingrooster)


    Hi, our shop page (called artworks) shows products OK on the first page, yet when we go to page 2, or any other page, we do not get any products showing. I have the same result with all plugins disabled (apart from woocommerce) and on the TwentyTwenty theme. Any suggestions would be appreciated, thanks Colin.

    Status report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://screamingrooster.co.nz
    Site address (URL): https://screamingrooster.co.nz
    WC Version: 4.5.1
    REST API Version: ✔ 4.5.1
    WC Blocks Version: ✔ 3.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.5.0
    Log Directory Writable: ✔
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_NZ
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.18
    PHP Post Max Size: 128 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 10.2.30-MariaDB-log-cll-lve
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.5.1
    WC Database Prefix: wp_
    Total Database Size: 17.67MB
    Database Data Size: 15.05MB
    Database Index Size: 2.62MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_enquiry_detail_new: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_enquiry_history: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_enquiry_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_enquiry_products: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_enquiry_quotation: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_enquiry_quotation_version: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_enquiry_thread: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mgmlp_folders: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 3.23MB + Index: 0.17MB + Engine MyISAM
    wp_postmeta: Data: 3.06MB + Index: 0.46MB + Engine MyISAM
    wp_posts: Data: 2.26MB + Index: 0.17MB + Engine MyISAM
    wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders_bkp: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides_bkp: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides: Data: 0.28MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides_bkp: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_term_relationships: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_usermeta: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
    wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woo_ua_auction_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpf_filters: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wpf_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpf_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpf_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wppopups_hits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_yikes_easy_mc_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 1.52MB + Index: 0.30MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 662
    class: 13
    custom_css: 1
    customize_changeset: 3
    form: 1
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    jp_vid_sitemap: 1
    mgmlp_media_folder: 487
    nav_menu_item: 23
    oembed_cache: 14
    page: 55
    post: 4
    product: 205
    revision: 425
    tc_api_keys: 7
    tc_custom_fonts: 1
    tc_events: 6
    tc_orders: 21
    tc_templates: 2
    tc_tickets: 7
    tc_tickets_instances: 28
    vc_grid_item: 2
    vc_settings_preset: 2
    vc4_templates: 1
    videoplayer: 10
    wp_block: 1
    wpcf7_contact_form: 3
    wppopups: 5
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (33) ###
    
    AJAX Search for WooCommerce: by Damian Góra – 1.7.2 – Installed version not tested with active version of WooCommerce 4.5.1
    Tickera (Premium): by Tickera.com – 3.4.7.4
    AddToAny Share Buttons: by AddToAny – 1.7.42
    Akismet Anti-Spam: by Automattic – 4.1.6
    Contact Form 7: by Takayuki Miyoshi – 5.2.2
    Tickera - Custom Forms: by Tickera.com – 1.2.5
    Tickera - Custom Ticket Template Fonts: by Tickera.com – 1.0.7
    Duplicate Page: by mndpsingh287 – 4.3
    Health Check & Troubleshooting: by The WordPress.org community – 1.4.5
    Html5 Video Player: by Abu Hayat polash – 1.4
    Imagify: by WP Media – 1.9.11
    Jetpack by WordPress.com: by Automattic – 8.9
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.3.0
    Limit Login Attempts Reloaded: by WPChef – 2.15.2
    Tickera Mailchimp: by Tickera.com – 1.2
    Product Enquiry Pro for WooCommerce (A.K.A QuoteUp): by WisdmLabs – 6.4.3 – Installed version not tested with active version of WooCommerce 4.5.1
    Really Simple SSL: by Really Simple Plugins – 3.3.5
    Slider Revolution: by ThemePunch – 6.2.22
    WP SVG Icons: by EH Dev Shop – 3.2.3
    Tickera Terms & Conditions: by Tickera.com – 1.2.0.2
    Event Calendar for Tickera: by Tickera.com – 1.2.1
    Tickera - Events Listing: by Tickera.com – 1.0.5
    Under Construction: by WebFactory Ltd – 3.81
    Events Schedule WP Plugin: by Curly Themes – 2.5.17
    WooCommerce Product Filter by WooBeWoo: by WooBeWoo – 1.3.6
    WooCommerce Remove Product Sorting: by SkyVerge – 1.2.0 – Installed version not tested with active version of WooCommerce 4.5.1
    WooCommerce: by Automattic – 4.5.1
    Woo Product Filter PRO: by WooBeWoo – 1.3.8
    Yoast SEO: by Team Yoast – 14.9 – Installed version not tested with active version of WooCommerce 4.5.1
    WP Socializer: by Aakash Chakravarthy – 6.2
    WP Popups: by timersys – 2.0.3.6
    xtender: by Curly Themes – 1.5
    Easy Forms for Mailchimp: by YIKES
    Inc. – 6.7.0
    
    ### Inactive Plugins (7) ###
    
    All-in-One WP Migration: by ServMask – 7.27
    All-in-One WP Migration Unlimited Extension: by ServMask – 2.37
    AMP: by AMP Project Contributors – 2.0.1
    Async JavaScript: by Frank Goossens (futtta) – 2.20.03.01
    Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.1
    Ultimate WooCommerce Auction Plugin: by Nitesh Singh – 2.0.10 – Installed version not tested with active version of WooCommerce 4.5.1
    WP Rocket: by WP Media – 3.7.0.1
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (2) ###
    
    Health Check Troubleshooting Mode: by  – 1.7.2
    installatron_hide_status_test.php: by  –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: NZD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: auction (auction)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #412 - /artworks/
    Cart: ❌ Page not set
    Checkout: ❌ Page not set
    My account: ❌ Page not set
    Terms and conditions: ❌ Page ID is set
    but the page does not exist
    
    ### Theme ###
    
    Name: Arte Child
    Version: 1
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Arte
    Parent Theme Version: 1.2.12
    Parent Theme Author URL: http://demo.curlythemes.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: arte/woocommerce/checkout/form-checkout.php
    arte/woocommerce/content-product.php
    arte/woocommerce/content-single-product.php
    arte/woocommerce/global/sidebar.php
    arte/woocommerce/global/wrapper-end.php
    arte/woocommerce/global/wrapper-start.php
    arte/woocommerce/single-product/tabs/tabs.php
    
    ### Action Scheduler ###
    
    Complete: 63
    Oldest: 2020-08-17 12:37:25 +1200
    Newest: 2020-09-12 07:31:58 +1200
    
    Pending: 2
    Oldest: 2020-09-14 14:01:35 +1200
    Newest: 2020-09-15 22:02:30 +1200
    
    

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Austin M – A11n

    (@apmwebdev)

    Hi Colin. Do you see any fatal errors in your fatal error logs that match up to when this problem started? To check, go to WooCommerce > Status > Logs in your dashboard, open the dropdown by the “View” button, and look for any logs with “fatal-errors” in the name and an appropriate date. If so, could you copy the contents of the log into pastebin.com, save it, and then share the link so that we could take a look?

    Thread Starter screamingrooster

    (@screamingrooster)

    Hi Austin

    Thanks so much for the help! Found a few days with ‘fatal errors’ as shown at https://pastebin.com/w5cMZYuP

    We were having all sorts of issues with the site, fixed in the main by deactivating Async JavaScript after much troubleshooting. At the same time xtender (part of our Arte theme) needed updating, along with the theme.

    So now we are super happy with the site, yet for the issue being discussed.

    I went through my Jetpack Activity log and tried to note any significant changes made by date and listed at the top of each day on the pastebin file.

    Sorry to send so much, like swamping!

    Again, appreciate your help.

    Kindest

    Colin

    Plugin Support Austin M – A11n

    (@apmwebdev)

    Hi Colin,

    Thanks for the update. That’s not an overwhelming amount of information, don’t worry 🙂

    We were having all sorts of issues with the site, fixed in the main by deactivating Async JavaScript after much troubleshooting.

    I think this might be your issue. WooCommerce uses ajax, which is asynchronous JavaScript, for many aspects of its operations. I’d recommend turning on ajax again, if only temporarily for testing purposes, and seeing if the pagination issue goes away. You could also do this on a staging site if you didn’t want to mess with the live site. You can see some options for doing that here.

    Plugin Support Tseten D a11n

    (@tibetanitech)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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