• Resolved jamesbil

    (@jamesbil)


    The images on my product archives or category pages do not show.
    The slider arrows work and show the next image but the product main image is not showing. Single product page is fine.
    Everything is up to date and I am running Ocean WP child theme.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support EastOfWest a11n

    (@eastofwest)

    Hi there,

    The images are experiencing an issue with a slider that’s part of the theme, so I suggest reaching out to the theme devs for help.

    Also, try disabling your EU Cookie Law plugin to see if that might resolve the issue – in the browser console you can see it’s causing an error, and that could be interfering with the sliders.

    Thread Starter jamesbil

    (@jamesbil)

    Thanks, I don’t actually have EU Cookie Law plugin. I use the Jetpack widget. Could it be this?

    Plugin Contributor Niels Lange

    (@nielslange)

    Thanks, I don’t actually have EU Cookie Law plugin. I use the Jetpack widget. Could it be this?

    Of course, that’s possible. I’d simply deactivate the plugin to see if it solves the issue that you’re facing.

    Thread Starter jamesbil

    (@jamesbil)

    Tried that, did nothing

    Hey @jamesbil,

    Thanks for trying that. I’m still seeing an error message related to the cookie consent banner in the developer console. Let’s try temporarily disabling that feature altogether and see if fixes this.

    This URL will take you to the page with all of the various Jetpack features.

    https://jamesbillingsfurniture.com/wp-admin/admin.php?page=jetpack_modules

    Try disabling the one for Extra Sidebar Widgets and save your changes. Then refresh this page and see if the images load.

    If they don’t, then it would be helpful to run a full conflict test to pinpoint where the problem is. There’s a guide for that here:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Let us know what you find out.

    Thread Starter jamesbil

    (@jamesbil)

    Ok, its a theme issue.
    Ocean WP works fine but Ocean WP Child does not. So its some issue there.

    Good catch. The next thing to do would be to get in touch with the developer of the child theme and let them know what’s happening.

    Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    I hope you found the previous reply helpful. We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Shop images not loading’ is closed to new replies.