Support » Plugin: WC Vendors Marketplace - The Multivendor Marketplace Solution for WooCommerce » Shop Description not showing on vendor pages

  • Resolved deewebmaster

    (@deewebmaster)


    Our shop descriptions are no longer showing on our vendor pages. Their products are still being listed, but not the descriptions.

    Thanks,
    Chris

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jamie

    (@digitalchild)

    Hi Chris,

    When did this start happening? Recent update to our product? Recent update to your theme? Other plugins?

    We haven’t had any other reports of this as of yet. Can you also follow our debugging guide available here: https://docs.wcvendors.com/knowledge-base/the-debugging-guide/ to see if you can narrow down the issue to our products or something else.

    cheers,

    Jamie.

    deewebmaster

    (@deewebmaster)

    I’m not sure when it started but we just noticed it.

    I cloned the site to a staging environment and turned off every plugin except WooCommerce and WC Vendors, and the problem persisted. We’re using the Flatsome theme, so I doubt that’s the issue or you would’ve heard from others by now.

    I have a feeling it’s something simple, but I can’t seem to figure it out.

    I can give you access to our staging site if need be.

    Thanks,
    Chris

    Plugin Author Jamie

    (@digitalchild)

    Hi Chris,

    Can you also check the theme just to be sure? Sometimes the theme could be the issue even for supported themes. Can you switch to the storefront theme just to rule out the theme also?

    cheers,

    Jamie.

    deewebmaster

    (@deewebmaster)

    I installed and activated the Storefront theme but, unfortunately, it didn’t change anything.

    Chris

    Plugin Author Jamie

    (@digitalchild)

    Hi Chris,

    We usually don’t support our free users beyond these forums but I’m curious as to what this issue is. Can you please head over to our website and submit a query via our contact form with a link to this forum post and we’ll take a closer look.

    cheers,

    Jamie.

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.