Title: Shop Checkout Problems Last modified: January 22, 2021 --- # Shop Checkout Problems * Resolved [dudedan](https://wordpress.org/support/users/dudedan/) * (@dudedan) * [5 years, 2 months ago](https://wordpress.org/support/topic/shop-checkout-problems/) * Hey guys, I need help with a customer’s shop. (unfortunately it is in German) * We have stored a lot of articles there that have a small inventory that should be removed. Now it is so that woocommerce says in the checkout “There are not enough units of ARTICLE X in stock for the execution of this order.” * The strange thing is that we still get the order in the shop, although it cannot be completed at the customer’s frontend. * You can fix the problem by “Allow backorder” but then you can select more items than we have in stock. * Who has an idea? * best regards * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fshop-checkout-problems%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * [mother.of.code](https://wordpress.org/support/users/imazed/) * (@imazed) * The Mother of Code * [5 years, 2 months ago](https://wordpress.org/support/topic/shop-checkout-problems/#post-13942512) * Hi there! * I’d like to take a closer look at how the site is configured. Can you please copy and paste the system report for this site? You can find it under W**P Admin > WooCommerce > Status > Get system report > Copy for support**. * Thanks! * Thread Starter [dudedan](https://wordpress.org/support/users/dudedan/) * (@dudedan) * [5 years, 2 months ago](https://wordpress.org/support/topic/shop-checkout-problems/#post-13943044) * Thanks for your reply! Is this what you need? * Thanks in advance. * ``` ### WordPress Environment ### WordPress address (URL): https://angelcenter-voegler.de Site address (URL): https://angelcenter-voegler.de WC Version: 4.9.1 REST API Version: ✔ 4.9.1 WC Blocks Version: ✔ 4.0.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.8.3 Log Directory Writable: ✔ WP Version: 5.6 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: de_DE External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.14 PHP Post Max Size: 32 MB PHP Time Limit: 90 PHP Max Input Vars: 1000 cURL Version: 7.52.1 OpenSSL/1.0.2u SUHOSIN Installed: – MySQL Version: ❌ 5.0.88 - Wir empfehlen mindestens MySQL-Version 5.6. Siehe: WordPress-Anforderungen Max Upload Size: 32 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.9.1 WC Database Prefix: wp_ Datenbank-Gesamtgröße: 77.99MB Datenbank-Datengröße: 64.45MB Datenbank-Indexgröße: 13.54MB wp_woocommerce_sessions: Daten: 25.39MB + Index: 0.74MB + Engine MyISAM wp_woocommerce_api_keys: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_attribute_taxonomies: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_downloadable_product_permissions: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_items: Daten: 0.04MB + Index: 0.02MB + Engine MyISAM wp_woocommerce_order_itemmeta: Daten: 0.36MB + Index: 0.29MB + Engine MyISAM wp_woocommerce_tax_rates: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_tax_rate_locations: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zones: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_locations: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_methods: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_payment_tokens: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_payment_tokenmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_log: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_actionscheduler_actions: Daten: 0.07MB + Index: 0.04MB + Engine MyISAM wp_actionscheduler_claims: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_actionscheduler_groups: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_actionscheduler_logs: Daten: 0.06MB + Index: 0.04MB + Engine MyISAM wp_borlabs_cookie_consent_log: Daten: 1.30MB + Index: 0.47MB + Engine MyISAM wp_borlabs_cookie_content_blocker: Daten: 0.01MB + Index: 0.00MB + Engine MyISAM wp_borlabs_cookie_cookies: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_borlabs_cookie_groups: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_borlabs_cookie_script_blocker: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_cff_feeds_posts: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_cff_posts: Daten: 0.05MB + Index: 0.00MB + Engine MyISAM wp_commentmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_comments: Daten: 0.06MB + Index: 0.03MB + Engine MyISAM wp_ewwwio_images: Daten: 1.98MB + Index: 1.01MB + Engine MyISAM wp_ewwwio_queue: Daten: 0.03MB + Index: 0.02MB + Engine MyISAM wp_layerslider: Daten: 0.03MB + Index: 0.00MB + Engine MyISAM wp_layerslider_revisions: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_links: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_options: Daten: 14.53MB + Index: 0.42MB + Engine MyISAM wp_postmeta: Daten: 13.46MB + Index: 8.02MB + Engine MyISAM wp_posts: Daten: 5.90MB + Index: 1.01MB + Engine MyISAM wp_termmeta: Daten: 0.05MB + Index: 0.04MB + Engine MyISAM wp_terms: Daten: 0.01MB + Index: 0.03MB + Engine MyISAM wp_term_relationships: Daten: 0.27MB + Index: 0.59MB + Engine MyISAM wp_term_taxonomy: Daten: 0.02MB + Index: 0.02MB + Engine MyISAM wp_usermeta: Daten: 0.22MB + Index: 0.05MB + Engine MyISAM wp_users: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wcpdf_invoice_number: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_admin_notes: Daten: 0.01MB + Index: 0.00MB + Engine MyISAM wp_wc_admin_note_actions: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_category_lookup: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM wp_wc_customer_lookup: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM wp_wc_download_log: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_coupon_lookup: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_product_lookup: Daten: 0.04MB + Index: 0.04MB + Engine MyISAM wp_wc_order_stats: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM wp_wc_order_tax_lookup: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM wp_wc_product_meta_lookup: Daten: 0.33MB + Index: 0.47MB + Engine MyISAM wp_wc_reserved_stock: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_tax_rate_classes: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_webhooks: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_gzd_dhl_im_products: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_gzd_dhl_im_product_services: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_gzd_dhl_labelmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_gzd_dhl_labels: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_gzd_packaging: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_gzd_packagingmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_gzd_shipmentmeta: Daten: 0.06MB + Index: 0.02MB + Engine MyISAM wp_woocommerce_gzd_shipments: Daten: 0.02MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_gzd_shipment_itemmeta: Daten: 0.07MB + Index: 0.06MB + Engine MyISAM wp_woocommerce_gzd_shipment_items: Daten: 0.03MB + Index: 0.04MB + Engine MyISAM wp_woocommerce_gzd_shipping_provider: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_gzd_shipping_providermeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM ### Post Type Counts ### attachment: 2006 avia_framework_post: 14 customize_changeset: 6 nav_menu_item: 52 oembed_cache: 1 page: 26 portfolio: 4 post: 12 product: 2453 product_variation: 2736 revision: 966 shop_coupon: 1 shop_order: 128 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (14) ### Borlabs Cookie - Cookie Opt-in: von Benjamin A. Bornschein Borlabs – 2.2.13 Bulk remove posts from category: von MasterNs – 3.1.1 Custom Facebook Feed Pro Personal: von Smash Balloon – 3.17.1 Disable Real MIME Check: von Sergey Biryukov – 1.0 Really Simple SSL: von Really Simple Plugins – 4.0.6 Regenerate Thumbnails: von Alex Mills (Viper007Bond) – 3.1.4 Widget Options: von Widget Options Team – 3.7.6 WooCommerce PayPal Checkout Gateway: von WooCommerce – 2.1.1 WooCommerce Stripe-Gateway: von WooCommerce – 4.7.0 Germanized für WooCommerce: von vendidero – 3.3.4 WooCommerce PDF Invoices & Packing Slips: von Ewout Fernhout – 2.7.4 WooCommerce Shipping & Tax: von Automattic – 1.25.5 WooCommerce: von Automattic – 4.9.1 Smart Image Resize PRO: von Nabil Lemsieh – 1.4.5 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.0 getestet ### Inactive Plugins (0) ### ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop-Basis: #3254 - /shop/ Warenkorb: #3255 - /warenkorb/ Kasse: #3256 - /kasse/ Mein Konto: #3257 - /mein-konto/ Allgemeine Geschäftsbedingungen: #3305 - /agb/ ### Theme ### Name: Enfold Version: 4.7.2 Author URL: https://kriesi.at Child Theme: ❌ – Wenn du WooCommerce mit einem Theme das du nicht selbst entwickelt hast an eigene Bedürfnisse anpasst dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.) WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Abgeschlossen: 273 Oldest: 2020-12-23 10:34:19 +0100 Newest: 2021-01-22 14:22:41 +0100 ``` * [stooni](https://wordpress.org/support/users/webstooni/) * (@webstooni) * [5 years, 2 months ago](https://wordpress.org/support/topic/shop-checkout-problems/#post-13943048) * Ich habe es getestet, schein kein Problem zu sein ev. war der Artikel bei einem anderen Warenkorb schon drin! * [https://www.dropbox.com/s/bh2i7ir80jsnfcm/warenkorb_lagerbestand.png?dl=0](https://www.dropbox.com/s/bh2i7ir80jsnfcm/warenkorb_lagerbestand.png?dl=0) * Freundliche Grüsse – * stooni(Martin Steiner) P.S. sonst im Support aufräumen Transients leeren * Thread Starter [dudedan](https://wordpress.org/support/users/dudedan/) * (@dudedan) * [5 years, 2 months ago](https://wordpress.org/support/topic/shop-checkout-problems/#post-13943138) * hab das “ware reservieren” deaktiviert, jetzt geht es! dankesehr * [mother.of.code](https://wordpress.org/support/users/imazed/) * (@imazed) * The Mother of Code * [5 years, 2 months ago](https://wordpress.org/support/topic/shop-checkout-problems/#post-13949985) * Hi again! * Great to hear that you found the issue, and were able to resolve things. If you need any further help, please feel free to open a new thread. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Shop Checkout Problems’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 5 replies * 3 participants * Last reply from: [mother.of.code](https://wordpress.org/support/users/imazed/) * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/shop-checkout-problems/#post-13949985) * Status: resolved