Shitty gallery, shitty support

I purchased the pro version of this gallery. Had some problems and raised a ticket at the Gallery’s support site. First reply came, but ony answered 1 question from several. Ticket is still open for over almost 4 weeks with no further reply. Created another ticket last week, because the gallery gives huge caching problems when gallery is big (100+ photo’s). Managing the gallery is impossible because of that issue. But haven’t heard anything from Robosoft. It’s a bloody shame , I want my money back !