Title: Shipstation Order Update Error
Last modified: July 8, 2021

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# Shipstation Order Update Error

 *  Resolved [napageneral](https://wordpress.org/support/users/napageneral/)
 * (@napageneral)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/shipstation-order-update-error/)
 * Unable once again to update orders in Shipstation from my WooCommerce site. Have
   tried deleting and reinstalling… error message from Shipstation “`07/08/2021 
   6:17 AM : ShipStation
    An error occurred attempting to update orders: <!doctype
   html> <!–[if lt IE 7]><html lang=”en-US” class=”no-js lt-ie9 lt-ie8 lt-ie7″><![
   endif]–> <!–[if (IE 7)&!(IEMobile)]><html lang=”en-US” class=”no-js lt-ie9 lt-
   ie8″><![endif]–> <!–[if (IE 8)&!(IEMobile)]><html lang=”en-US” class=”no-js lt-
   ie9″><![endif]–> <!–[if gt IE 8]><!–> <html lang=”en-US” class=”no-js”><!–<![
   endif]–> <head> <script type=”text/javascript”>if(!gform){document.addEventListener(“
   gform_main_scripts_loaded` any help much apprecitaed. Jim

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Niall a11n](https://wordpress.org/support/users/wpniall/)
 * (@wpniall)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/shipstation-order-update-error/#post-14643212)
 * Hi [@napageneral](https://wordpress.org/support/users/napageneral/),
 * Sorry to hear you are having trouble updating ShipStation orders, Jim.
 * Where are you seeing this error? Is that on the ShipStation side?
 *     ```
       07/08/2021 6:17 AM : ShipStation
       An error occurred attempting to update orders: <!doctype html> <!–[if lt IE 7]><html lang=”en-US” class=”no-js lt-ie9 lt-ie8 lt-ie7″><![endif]–> <!–[if (IE 7)&!(IEMobile)]><html lang=”en-US” class=”no-js lt-ie9 lt-ie8″><![endif]–> <!–[if (IE 8)&!(IEMobile)]><html lang=”en-US” class=”no-js lt-ie9″><![endif]–> <!–[if gt IE 8]><!–> <html lang=”en-US” class=”no-js”><!–<![endif]–> <head> <script type=”text/javascript”>if(!gform){document.addEventListener(“gform_main_scripts_loaded
       ```
   
 * Also, could you please do the following, so we can take a closer look at the 
   ShipStation logs for further clues about why the orders are not syncing correctly:
    - [Enable logging](http://URL: https://www.spirit-of-swaledale.co.uk/) via the**
      WooCommerce > Settings > Integration > ShipStation** page
    - Create a test order, so we can test if it goes through to ShipStation
    - Visit **WooCommerce > System Status > Logs** and select the latest ShipStation
      log file from the dropdown menu
    - Share the log with us
 * Thank you!
 *  Thread Starter [napageneral](https://wordpress.org/support/users/napageneral/)
 * (@napageneral)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/shipstation-order-update-error/#post-14648988)
 * Thank you Niall – I just completed this and now orders are integrating with Shipstation,
   I’m sharing the log just in case there’s an issue there.
    Best Jim 07-11-2021
   @ 12:52:12 – Input params: auth_key=%2A%2A%2A&wc-api=wc_shipstation&action=export&
   start_date=07%2F04%2F2021+11%3A52&end_date=07%2F12%2F2021+12%3A52&page=1 07-11-
   2021 @ 12:52:12 – Exported 2 orders
 *  Plugin Support [Niall a11n](https://wordpress.org/support/users/wpniall/)
 * (@wpniall)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/shipstation-order-update-error/#post-14650419)
 * Hi Jim, thanks for letting me know!
 * Glad to hear the orders are now syncing correctly with ShipStation, as confirmed
   the logs you shared too.
 * If you need any further help, please let us know, or else I recommend [starting a new topic](https://wordpress.org/support/plugin/woocommerce-shipstation-integration/#new-topic-0).
 * Have a great week!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Shipstation Order Update Error’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-shipstation-integration/assets/icon-256x256.
   png?rev=3234406)
 * [ShipStation for WooCommerce](https://wordpress.org/plugins/woocommerce-shipstation-integration/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-shipstation-integration/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-shipstation-integration/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-shipstation-integration/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-shipstation-integration/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-shipstation-integration/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Niall a11n](https://wordpress.org/support/users/wpniall/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/shipstation-order-update-error/#post-14650419)
 * Status: resolved