Shipping Zone not showing up

Hello team,

I am experiencing an issue in our site wherein the the other shipping zone we have set is not appearing.

So here is our website should be going.

We offer a standard shipping for everyone in New Zealand. (Which is currently set as the first shipping zone named “New Zealand”, inside the zone, we have three shipping options.

1. Standard Delivery
2. Free shipping above $200
3. Click & Collect (Which is a local store pick up option)

This shows up without any issues on the cart/checkout page.

The problem comes from this shipping zone which is specific to only selected zones/zipcodes within Christchurch. The name of the zone is (Christchurch Only Delivery) and inside it we have these shipping options.

1. Standard Delivery
2. Magic Carpet Express (Christchurch only, orders placed by 4 PM will be delivered between 6-9 PM on the same day)
3. Click & Collect, Christchurch Store

So for some reason, whenever a user or us put 8011 or any other zip code that is within Christchurch, the “Christchurch only delivery” options doesn’t show up.

Here are the zip codes that should be within that shipping zone.

8011
8013
8014
8022
8023
8024
8025
8041
8042
8052
8053
8061
8062
8081
8082

I have tried disabling every plugins I have and leaving Woocommerce only, but it made no difference.

I have also tried clearing the cache from WPEngine, but nothing is resolved from there too.

Any help would be appreciated.

I have attached the system report below for reference.

### WordPress Environment ###

WordPress address (URL): https://sorcerersgate.co.nz
Site address (URL): https://sorcerersgate.co.nz
WC Version: 7.1.0
REST API Version: ✔ 7.1.0
WC Blocks Version: ✔ 8.7.5
Action Scheduler Version: ✔ 3.5.2
Log Directory Writable: ✔
WP Version: 6.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: en_NZ
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 50 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 7.1.0
WC Database Prefix: wp_
Total Database Size: 185.59MB
Database Data Size: 132.26MB
Database Index Size: 53.33MB
wp_woocommerce_sessions: Data: 17.05MB + Index: 1.50MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.19MB + Index: 0.22MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 22.56MB + Index: 21.61MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 29.56MB + Index: 13.03MB + Engine InnoDB
wp_aioseo_cache: Data: 2.52MB + Index: 1.88MB + Engine InnoDB
wp_aioseo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_aioseo_links_suggestions: Data: 4.52MB + Index: 0.59MB + Engine InnoDB
wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 1.52MB + Index: 0.05MB + Engine InnoDB
wp_aioseo_redirects: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_aioseo_redirects_404: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aioseo_redirects_404_logs: Data: 2.52MB + Index: 0.41MB + Engine InnoDB
wp_aioseo_redirects_hits: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_aioseo_redirects_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_aioseo_terms: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_atum_export_templates: Data: 0.14MB + Index: 0.03MB + Engine InnoDB
wp_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_atum_product_data: Data: 0.13MB + Index: 0.05MB + Engine InnoDB
wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_braapf_product_stock_status_parent: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_braapf_product_variation_attributes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_braapf_term_taxonomy_hierarchical: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_braapf_variable_attributes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_hubwoo_log: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mclean_refs: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_mclean_scan: Data: 0.41MB + Index: 0.08MB + Engine InnoDB
wp_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_section_storage: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_smartslider3_sliders: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_options: Data: 21.52MB + Index: 0.30MB + Engine InnoDB
wp_postmeta: Data: 18.55MB + Index: 6.03MB + Engine InnoDB
wp_posts: Data: 3.52MB + Index: 1.16MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.30MB + Index: 0.25MB + Engine InnoDB
wp_term_taxonomy: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_usermeta: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.19MB + Index: 0.19MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.13MB + Index: 0.20MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.19MB + Index: 0.08MB + Engine InnoDB
wp_wc_zapier_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woo_shippment_provider: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpf_meta_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpf_meta_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpr_rocket_cache: Data: 0.19MB + Index: 0.27MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.05MB + Index: 0.08MB + Engine InnoDB
wp_wsal_metadata: Data: 1.52MB + Index: 1.92MB + Engine InnoDB
wp_wsal_occurrences: Data: 0.50MB + Index: 0.22MB + Engine InnoDB
wp_yoast_indexable: Data: 0.16MB + Index: 0.13MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

acoplw_badges: 1
acoplw_prod_list: 1
amp_validated_url: 1
attachment: 1928
atum_supplier: 2
awl-labels: 1
br_product_filter: 1
ct_content_block: 7
custom_css: 2
customize_changeset: 13
elementor_library: 4
ep-synonym: 1
epkb_post_type_1: 6
ml-slider: 2
nav_menu_item: 43
page: 13
post: 6
product: 900
revision: 24
shop_coupon: 1
shop_order: 139
shop_order_refund: 2
sp_wps_shortcodes: 1
um_directory: 1
um_form: 3
user_registration: 1
wmpc-trash: 2813
wp_block: 1
wp_global_styles: 3
wpforms: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (50) ###

Advanced Woo Labels: by ILLID – 1.56
Afterpay Gateway for WooCommerce: by Afterpay – 3.5.0
AIOSEO – Image SEO: by All in One SEO Team – 1.1.2
AIOSEO – IndexNow: by All in One SEO Team – 1.0.6
AIOSEO – Link Assistant: by All in One SEO Team – 1.0.11
AIOSEO – Local Business: by All in One SEO Team – 1.2.12
AIOSEO – Redirects: by All in One SEO Team – 1.2.5
AIOSEO – Video Sitemap: by All in One SEO Team – 1.1.8
All in One SEO Pro: by All in One SEO Team – 4.2.7.1
AMP: by AMP Project Contributors – 2.3.0
ATUM Export PRO: by Stock Management Labs™ – 1.5.1
ATUM Purchase Orders PRO: by Stock Management Labs™ – 1.0.7
ATUM Inventory Management for WooCommerce: by Stock Management Labs™ – 1.9.24.1
WP Engine Smart Plugin Manager: by WP Engine – 5.13.2
Blocksy Companion (Premium): by CreativeThemes – 1.8.57
Code Snippets: by Code Snippets Pro – 3.2.1
WooCommerce Payment Gateway – CoinGate: by CoinGate – 2.1.0
Crypto.com Pay Checkout for WooCommerce: by Crypto.com – 1.3.4
Login/Signup Popup: by XootiX – 2.3
Knowledge Base for Documents and FAQs: by Echo Plugins – 9.20.0
eCommerce Store Optimizer: by StudioPress Team – 0.6.2
Elementor Pro: by Elementor.com – 3.8.1
Elementor: by Elementor.com – 3.8.1
Genesis Blocks Pro: by WP Engine – 1.8.3
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.10.1
Google Listings and Ads: by WooCommerce – 2.2.1
HubSpot All-In-One Marketing – Forms, Popups, Live Chat: by HubSpot – 9.0.397
Live Cart by WP Engine: by WP Engine – 1.0.0
MWB HubSpot for WooCommerce: by MakeWebBetter – 1.4.1
MetaSlider: by MetaSlider – 3.27.13
SiteAlert (Formerly WP Health): by SiteAlert – 1.9.7
OptinMonster: by OptinMonster Popup Builder Team – 2.11.0
Supplier Data Fields for WooCommerce: by Jeff Sherk – 1.0.5
traderunner: by Trade Me – 3.10
UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.22.23.25

VisionVpro Speed Optimization: by VisionVpro – 2.3.4
Product Slider and Carousel with Category for WooCommerce: by WP OnlineSupport
Essential Plugin – 2.7

Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.6.3.2
WooCommerce Auto Restore Stock: by Gerhard Potgieter – 1.0.1
WooCommerce Payments: by Automattic – 5.0.2 (update to version 5.0.3 is available)
WooCommerce PayPal Payments: by WooCommerce – 1.9.5
WooCommerce Zapier: by OM4 Software – 2.3.1
WooCommerce: by Automattic – 7.1.0
WP Activity Log for WooCommerce: by WP White Security – 1.4.4
WP Crontrol: by John Blackbourn & crontributors – 1.14.0
WP File Manager: by mndpsingh287 – 7.1.6
WP Rocket: by WP Media – 3.12.2.1
WP Activity Log: by WP White Security – 4.4.2.1
Smush: by WPMU DEV – 3.12.3
WPForms Lite: by WPForms – 1.7.8

### Inactive Plugins (2) ###

AIOSEO – REST API: by All in One SEO Team – 1.0.3
Points and Rewards for WooCommerce: by WP Swings – 1.2.12

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (5) ###

Force Strong Passwords – WPE Edition: by Jason Cosper – 1.8.0
WP Engine Cache Plugin: by WP Engine – 1.1.0
WP Engine Seamless Login Plugin: by WP Engine – 1.6.0
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: NZD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: ✔

### WC Pages ###

Shop base: #7175 – /shop/
Cart: #6 – /cart/
Checkout: #7 – /checkout/
My account: #1694 – /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Blocksy Child
Version: (update to version 0 is available)
Author URL:
Child Theme: ✔
Parent Theme Name: Blocksy
Parent Theme Version: 1.8.57
Parent Theme Author URL: https://creativethemes.com
WooCommerce Support: ✔

### Templates ###

Overrides: blocksy/woocommerce/cart/cart.php
blocksy/woocommerce/cart/mini-cart.php
blocksy/woocommerce/content-widget-product.php
blocksy/woocommerce/content-widget-reviews.php
/nas/content/live/sorcerersgate/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php version 4.1.0 is out of date. The core version is 7.1.0
/nas/content/live/sorcerersgate/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php version 4.1.0 is out of date. The core version is 7.0.1
blocksy/woocommerce/myaccount/my-account.php
blocksy/woocommerce/product-searchform.php
blocksy/woocommerce/single-product/tabs/tabs.php

Outdated Templates: ❌

Learn how to update

### WooCommerce PayPal Payments ###

Onboarded: ✔
Shop country code: NZ
WooCommerce currency supported: ✔
Advanced Card Processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: ✔
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ✔

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔ Next scheduled: 2022-11-16 06:54:29 +13:00
Options: ✔
Notes: 52
Onboarding: completed

### WooCommerce Payments ###

Version: 5.0.2
Connected to WPCOM: Yes
Blog ID: 209773193
Account ID: acct_1LY1xh2Hp7YQ2r6T

### Action Scheduler ###

Canceled: 5
Oldest: 2022-10-27 15:56:50 +1300
Newest: 2022-11-12 14:13:21 +1300

Complete: 56,784
Oldest: 2022-10-17 07:52:40 +1300
Newest: 2022-11-16 11:13:53 +1300

Failed: 11,670
Oldest: 2022-08-26 12:17:33 +1200
Newest: 2022-11-13 13:06:06 +1300

In-progress: 1
Oldest: –
Newest: –

Pending: 124
Oldest: 2022-11-16 11:12:30 +1300
Newest: 2022-11-23 05:18:51 +1300

### WooCommerce Zapier ###

Database Version: ✔ 14
Detailed Logging Enabled: Yes
Legacy Mode Disabled: ✔ Yes
SSL: ✔ Yes
REST API Authentication Key(s): ✔ 21
Task History Record Count: ✔ 102
Webhook #1858: WooCommerce Zapier
– Status: active
– Trigger: order.created
– Delivery Count: 29
Webhook #1857: WooCommerce Zapier
– Status: active
– Trigger: order.created
– Delivery Count: 29
Deleted Webhook Delivery Count: 44

### Status report information ###

Generated at: 2022-11-16 11:14:02 +13:00
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• This topic was modified 1 year, 5 months ago by javsanity.

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