Support » How-To and Troubleshooting » Shipping shows highest price in table, fixes when "Proceed to Checkout"

Shipping shows highest price in table, fixes when "Proceed to Checkout"

  • I am not the designer of the website, but I am in charge of it, and I make changes, add products, etc.

    Our shipping is setup for every 6 pounds, it is $19. 6 ponds = 1 case, and it’s one case minimum, so it could really be set for a flat rate shipping.

    The problem: When adding an item to the cart, on the page it shows shipping as: $114.00 which is 6 cases x $19.00. (6 cases is the maximum allowed on the site) So, it basically takes the highest shipping price from the shipping table and says that is what it is. It will then correct itself when hitting “Proceed to Checkout”. It then shows the right amount.

    Question 1) Is this an easy fix?
    Question 2) I am not against using flat rate shipping, but when I change the product info on the product page, the existing method trumps it, so it still does the same thing. I don’t know how to disable it from using the weight rate.

    I know this is a lot, I don’t know if I am allowed or not to post the site here for spam reasons, but I guess ask for it and I will give it to you in a PM.

    EDIT: The shopping cart plug-in is:WP Shopping Cart.
    Version | By Instinct Entertainment

Viewing 15 replies - 1 through 15 (of 26 total)
  • esmi


    Forum Moderator

    It would help if you indicated which ecommerce plugin you are using.

    See above: 🙂
    Made the EDIT



    Forum Moderator

    You may want to upgrade your WordPress install and then post in the plugin’s forum.

    It has been doing it since day one. Honestly, how difficult is updating my WordPress install…and do I risk screwing up the site? I am not a designer…I’m a IT geek that hardly knows any web design. I just know Google when I have a problem about it.



    Forum Moderator

    how difficult is updating my WordPress install

    You should be able to use the 1-click automatic upgrade but check that your current hosting meets the minimum requirements for WordPress 3.2x first.

    and do I risk screwing up the site

    Not if you first ensure that you deactivate all plugins and switch to the default theme. You should also backup your database before beginning the upgrade process.

    I am looking into the hosting and support for 3.2 now.

    I don’t follow what you mean by deactivating all plugins and switch to the default theme…will that make the site not function?

    I’m sorry for all the questions…but this is all a first for me.

    EDIT: From Acehost, my wen hosting provider:

    Hello Matt,

    The majority of our shared servers do meet Word Press 3.2’s system requirements:

    Server requirements

    WordPress server requirements for Version 3.2:
    PHP version 5.2.4 or greater
    MySQL version 5.0.15 or greater
    (Optional)(Required for MultiSite) Apache mod_rewrite module (for clean URIs known as Permalinks)

    Word Press 3.1 is also in the Fantastico package which comes with cPanel on our shared servers as well and can be used for self install if you find that 3.1 fits your needs just as well.


    Andy Belleba, RHCSA
    Systems Administrator
    Acenet, Inc.



    Forum Moderator

    will that make the site not function?

    The site will be in maintenance mode for during the upgrade process, so that’s really immaterial. Once the upgrade has completed successfully, you can carefully reactivate your plugins and theme.

    Ok, I am somewhat getting it.

    Is there a way to just put the site directly in maintenance mode, or do I have to go to Plug-Ins and deactivate all of them?
    EDIT: I found under settings, Maintenance Mode where I can activate it.
    Is that all I would need to do to upgrade to 3.2x?

    Also, it says there are 11 upgrades available on my plug-in page, is it just fine to do them?

    While I understand the need to update, I don’t know if it is addressing the main problem.

    The site: oldviennallc.com
    Add a product to the cart, than look at the shipping cost. Then hit proceed to checkout, and you will see it fixes it.

    Well, I finally figured out how to get to flat rate shipping, which was my main problem.

    So, how important is it for me to actually upgrade the site?



    Forum Moderator

    Very important. The worst thing you can do when using open source software is to stay a couple of versions behind because that means that the hackers will be all too aware of any older security issues and could be actively looking for suitable sites to attack.

    I do appreciate that upgrading can be scary – especially if you haven’t upgraded before. But if you make a database backup before you begin, there’s always the option to restore the site manually if you are one of the unlucky (very) few where everything does go pear shaped.

    Deactivating plugins and switching back to the default theme provides you with the most stable and well-understood environment to carry out the upgrade – thus minimising the chances of anything going wrong. There’s also an outside chance that one of your plugins (or your theme) is incompatible with the new version of WordPress. Leaving that plugin/theme active could result in your being locked out of your own site post-upgrade.

    Thanks a lot for all the information. Few last questions before I do the upgrade:
    1) Should I upgrade the plug-ins first?
    2) You say to deactivate the plugins. To deactivate, do I just put the site into maintenance mode? Or do I actually have to go to the plug-ins page and deactivate them each?

    Thanks again!



    Forum Moderator

    1. No Do that after the WP upgrade and before you re-activate them.

    2. You actually have to go to the plug-ins page and deactivate them.

    Ok, and then put it into maintenance mode?

    And I see where I download WP 3.2.1, but installing it is going to be a whole new thing for me…is there a how-to or tutorial (video would be nice, 🙂 so I don’t have to ask you 20 new questions…

    Thanks for your patience!



    Forum Moderator

    then put it into maintenance mode

    No. WordPress will do that automatically. Also see Upgrading_WordPress.

    umm, HELP!

    I am getting this error now after updating to 3.2 successfully. Then went to activate plug-ins and:

    Fatal error: Call to a member function add_rewrite_tag() on a non-object in /home/steve/public_html/vienna/wp-includes/taxonomy.php on line 333

    WHAT DO I DO?!

    I made a full backup using CPANEL fyi.

    EDIT: I just looked and that file doesn’t even exist in that location on the server…I am completely lost. And without a website.

Viewing 15 replies - 1 through 15 (of 26 total)
  • The topic ‘Shipping shows highest price in table, fixes when "Proceed to Checkout"’ is closed to new replies.