Title: Shipping/return policy Last modified: May 21, 2020 --- # Shipping/return policy * Resolved [tamar](https://wordpress.org/support/users/tamar/) * (@tamar) * [5 years, 11 months ago](https://wordpress.org/support/topic/shipping-return-policy/) * Hi! I am launching a brand online with WooCommerce and WooCommerce for Facebook for the first time. * I noticed that there’s a shipping/returns policy on the sidebar: “You can return new and unused items within 30 days.” * I’m not sure if this is being fed from Facebook or WooCommerce. I have to change that policy. * Any ideas where I can find it? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fshipping-return-policy%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * [SkyVerge](https://wordpress.org/support/users/skyverge/) * (@skyverge) * [5 years, 11 months ago](https://wordpress.org/support/topic/shipping-return-policy/#post-12871484) * Hi [@tamar](https://wordpress.org/support/users/tamar/), * Thanks for reaching out. Happy to help you with this! * According to Facebook’s Business Help Center, “You must accept returns for new or unused items within at least 30 days of when the order was delivered. 30 days is the default return window that automatically applies to all items.” There are a few exceptions listed on this page, though, so you could see if your items fall under one of the excepted categories: * [https://www.facebook.com/business/help/612828795802804?id=353836851981351](https://www.facebook.com/business/help/612828795802804?id=353836851981351) * Would you please take a look and see if that works for you? If not, can I get you to please open up a support request with us here so we can investigate this further for you? [https://skyverge.com/contact/](https://skyverge.com/contact/) * Thanks! * Marcus SkyVerge * Thread Starter [tamar](https://wordpress.org/support/users/tamar/) * (@tamar) * [5 years, 11 months ago](https://wordpress.org/support/topic/shipping-return-policy/#post-12871559) * Thanks Marcus! * So yes, I’m in one of the category exceptions. How do I change this? * [SkyVerge](https://wordpress.org/support/users/skyverge/) * (@skyverge) * [5 years, 11 months ago](https://wordpress.org/support/topic/shipping-return-policy/#post-12871607) * Hi [@tamar](https://wordpress.org/support/users/tamar/), * Great news! I’m afraid I likely don’t have the same Commerce Manager setup as you, so I’ll be a little blind in my recommendation here. According to their documentation, though, you’ll want to: 1. Go to **Settings **in [Commerce Manager](https://www.facebook.com/commerce_manager). 2. Find **Returns **and click **Manage Return Settings**. 3. Click** Edit **and set your return windows as needed. 4. Include additional return policy information. For example, you can tell buyers to return items to a specific address and with the tags still attached. We encourage buyers to return items in the same condition and original packaging. * Would you please give that a try and see if that works for you? * Cheers, * Marcus SkyVerge * Thread Starter [tamar](https://wordpress.org/support/users/tamar/) * (@tamar) * [5 years, 11 months ago](https://wordpress.org/support/topic/shipping-return-policy/#post-12871634) * Oh duh, it was right there. * But I didn’t have Commerce Manager set up already since Facebook for WooCommerce doesn’t seem to rely on it… so now I have two items in a live catalog and 0 products in the catalog I just created. - This reply was modified 5 years, 11 months ago by [tamar](https://wordpress.org/support/users/tamar/). * [SkyVerge](https://wordpress.org/support/users/skyverge/) * (@skyverge) * [5 years, 11 months ago](https://wordpress.org/support/topic/shipping-return-policy/#post-12871676) * Hey [@tamar](https://wordpress.org/support/users/tamar/), * You are correct that it is not necessary for Facebook for WooCommerce. So that we can have a more detailed discussion within the context of your site specifically, can I get you to please open up a support request with us here? [https://skyverge.com/contact/](https://skyverge.com/contact/) * Make sure you mention me by name so I can grab it when it comes in! 😉 * Thanks! * Marcus SkyVerge * Thread Starter [tamar](https://wordpress.org/support/users/tamar/) * (@tamar) * [5 years, 11 months ago](https://wordpress.org/support/topic/shipping-return-policy/#post-12871717) * Done, thanks! Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Shipping/return policy’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 6 replies * 2 participants * Last reply from: [tamar](https://wordpress.org/support/users/tamar/) * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/shipping-return-policy/#post-12871717) * Status: resolved