Support » Plugin: Transdirect Shipping Plugin for Woocommerce » Shipping quote not taxed in cart/checkout

  • kytsym

    (@kytsym)


    Hi,

    We are using Woocommerce (3.8.1) and have TransDirect (7.0) plugin installed and configured on our site http://www.spillmaster.com.au
    When user add’s product to cart, our GST tax is not including the shipping charge in it’s calculations. The product item is being used to calculate the GST. For example;

    Product costs – $89.25
    Shipping – $18.42
    GST – $8.93
    Total – $116.60

    Our Woocommerce settings are:

    1) Tax rates enabled
    2) Shipping tax class based on cart items
    3) Shipping ticked in our GST (standard rate) tax rates

    We have turned off/on plugins
    We have sent support request to Transdirect and await their reply (very slow)

    Any help appreciated

    • This topic was modified 1 month ago by kytsym.
Viewing 5 replies - 1 through 5 (of 5 total)
  • kytsym

    (@kytsym)

    @bywave Can you assist with our query above?

    Plugin Author transdirect

    (@transdirect)

    Hello,

    We apologize for any inconvenience.

    Can you please provide me your email address so our support team will contact you to get more information about your website so we can look in to the issue you are facing.

    Thank you.
    Transdirect Support Team

    You can reach us on info@spillmaster.com.au
    Thanks

    kytsym

    (@kytsym)

    @transdirect It’s been a week now, we are desperately seeking your help. Have you emailed that inbox? I don’t have access to it. Your support really sucks at the moment.

    Plugin Author transdirect

    (@transdirect)

    Hello @kytsym

    Thank you for the followup.

    We replied to support ticket already. We can discuss further over Support ticket.

    Thank you.
    Transdirect Support Team

Viewing 5 replies - 1 through 5 (of 5 total)
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