shipping price is not correct

  • Resolved eyalcobaltcoil

    (@eyalcobaltcoil)


    11 months, 4 weeks ago

    I have several types of delivery.
    For some unknown reason Google Merchant chooses the most expensive shipping instead of the cheapest
    How can this problem be solved?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • anastas10s

    (@anastas10s)

    11 months, 4 weeks ago

    Hi @eyalcobaltcoil

    Thank you for reaching out — we’re happy to help!

    For some unknown reason Google Merchant chooses the most expensive shipping instead of the cheapest

    Per the official documentation, if there are duplicate shipping methods for the same region, Google Listings & Ads will choose the most expensive method (or the one with a higher value) for the minimum order amount condition.

    As a general rule, always check your shipping settings in Google Merchant Center after you complete the setup to confirm they are as expected.

    I trust that points you in the right direction, but if you have more questions, let us know.

    We’re happy to help.

    Thread Starter eyalcobaltcoil

    (@eyalcobaltcoil)

    11 months, 4 weeks ago

    As mentioned I have several shipping methods, some of them are even used for installation. But the cheapest shipping is relevant.
    I cannot configure the shipments in the merchant because the system says that the shipments are managed by WooCommerce.
    Is there a solution?

    anastas10s

    (@anastas10s)

    11 months, 4 weeks ago

    Thank you for reaching back, with further details on this, @eyalcobaltcoil .

    There are 3 options available. Feel free to select the desired one, from the screen found at Marketing > Google Listings & Ads, under Programs, click “Edit”, locate the Shipping Rates section, and set it to your preferred one.

    I hope this helps, let us know how it goes!

    • This reply was modified 11 months, 4 weeks ago by anastas10s. Reason: added URL
Viewing 3 replies - 1 through 3 (of 3 total)
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