Shipping price doubles for each item added to cart

Resolved nexthitwins
(@nexthitwins)

2 years ago
For some reason, the USPS shipping just adds the shipping charge for the number of items instead of just weight.

For example, we have 1 item that weighs 6oz. When checking out, the shipping price is correct.

Example – https://i.imgur.com/UlRB5Y8.png

But when we add another one of the same product, it’s now 12oz in weight but it just doubles the shipping price as though we are shipping in separate packages rather than a combined weight for one package.

Example – https://i.imgur.com/JqzoRGk.png

Our settings for shipping is saved for combining packages.

pic of settings – https://i.imgur.com/ksoy88R.png

And I changed the product dimensions to 1″ x 1″ x 1″ just to see if that was messing with it but it still doesn’t work. All products are in the same shipping class as well.

———————

Also, a 2nd issue is when a total over 1 lb. of products is added, it still gives an option for first class even though first class shipping from USPS does not allow for shipping over 1 lb. Is there a way to force it to use Priority mail if the combined weight is over 1 lb?

Any help is appreciated.
- This topic was modified 2 years ago by nexthitwins.
The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

(@nexthitwins)

And 1 last issue I’m having…

When I have 1 item in cart that weighs 7 oz, it let’s the customer select between 1st class or priority mail shipping. But when I add another one of the same item, total weight becomes 14 oz but doesn’t let the customer select 1st class anymore, only priority. When I print the label, it DOES give me the option because the total weight (including shipping box) is 16 oz.

So why can’t the customer select first class?

Plugin Support

Zach W

(@dynamiczach)

Automattic Happiness Engineer

2 years ago

Howdy!

Thanks for that information!

Can you let us know a few things:

* Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
* Could you share some screenshots showing the individual shipping options you have selected under each main service (ex: the options under “Priority Mail” – like this: http://cld.wthms.co/sPyTBG)
* Can you go to WooCommerce > Status > WooCommerce Services and make sure “Logging” is enabled: http://cld.wthms.co/QbVMgd – then send us the log file (shouldn’t be any sensitive info, but give it a once over just in case).

Thanks!

nexthitwins

(@nexthitwins)

2 years ago


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———————————————-

I only have 2 options, first class and priority.
https://i.imgur.com/SxaoGlk.png
And I enabled logging now.
https://i.imgur.com/8FZVQe0.png

nexthitwins

(@nexthitwins)

2 years ago

Just wondering if there is a response for this yet.

Suzzie526

(@suzzie526)

2 years ago

I am having the exact same issue. One item – accurate shipping. Add another item, shipping doubles. Since I’m shipping stickers, I should be able to add quite a few items, weight-wise, before shipping cost would increase.

Plugin Contributor

Marcin

(@robobot3000)

2 years ago

Hi there,

Do you have any packages configured under WooCommerce > Settings > Shipping > WooCommerce Services?

Without the package definitions, WooCommerce Services will treat each product as an individual package.

Suzzie526

(@suzzie526)

2 years ago

aHA!

That fixed it for me, not sure about OP. 🙂

Thank you.

Hari Shanker R

(@harishanker)

Automattic Happiness Engineer

2 years ago

@suzzie526: Glad to hear that you got this resolved! Looks like this may have fixed the problem for the OP as well, so I’m marking this thread as resolved. However, if the problem reappears, feel free to let us know here.

gotwickdotcom

(@gotwickdotcom)

1 year, 11 months ago

@nexthitwins First class mail is actually only up to 13 ounces, not a full pound (16 oz).

Viewing 9 replies - 1 through 9 (of 9 total)

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