Support » Plugin: WooCommerce Services » Shipping price doubles for each item added to cart

  • Resolved nexthitwins

    (@nexthitwins)


    For some reason, the USPS shipping just adds the shipping charge for the number of items instead of just weight.

    For example, we have 1 item that weighs 6oz. When checking out, the shipping price is correct.

    Example – https://i.imgur.com/UlRB5Y8.png

    But when we add another one of the same product, it’s now 12oz in weight but it just doubles the shipping price as though we are shipping in separate packages rather than a combined weight for one package.

    Example – https://i.imgur.com/JqzoRGk.png

    Our settings for shipping is saved for combining packages.

    pic of settings – https://i.imgur.com/ksoy88R.png

    And I changed the product dimensions to 1″ x 1″ x 1″ just to see if that was messing with it but it still doesn’t work. All products are in the same shipping class as well.

    ———————

    Also, a 2nd issue is when a total over 1 lb. of products is added, it still gives an option for first class even though first class shipping from USPS does not allow for shipping over 1 lb. Is there a way to force it to use Priority mail if the combined weight is over 1 lb?

    Any help is appreciated.

    • This topic was modified 1 year, 2 months ago by  nexthitwins.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • And 1 last issue I’m having…

    When I have 1 item in cart that weighs 7 oz, it let’s the customer select between 1st class or priority mail shipping. But when I add another one of the same item, total weight becomes 14 oz but doesn’t let the customer select 1st class anymore, only priority. When I print the label, it DOES give me the option because the total weight (including shipping box) is 16 oz.

    So why can’t the customer select first class?

    Plugin Support Zach W

    (@dynamiczach)

    Automattic Happiness Engineer

    Howdy!

    Thanks for that information!

    Can you let us know a few things:

    * Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.
    * Could you share some screenshots showing the individual shipping options you have selected under each main service (ex: the options under “Priority Mail” – like this: http://cld.wthms.co/sPyTBG)
    * Can you go to WooCommerce > Status > WooCommerce Services and make sure “Logging” is enabled: http://cld.wthms.co/QbVMgd – then send us the log file (shouldn’t be any sensitive info, but give it a once over just in case).

    Thanks!

    
    ### WordPress Environment ###
    
    Home URL: https://nexthitwins.com
    Site URL: https://nexthitwins.com
    WC Version: 3.4.4
    Log Directory Writable: ✔
    WP Version: 4.9.7
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 65 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.45.0
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.32-78.0-log
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.4.4
    WC Database Prefix: wp_1163ama204_
    MaxMind GeoIP Database: ✔
    Total Database Size: 4.48MB
    Database Data Size: 4.00MB
    Database Index Size: 0.48MB
    wp_1163ama204_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
    wp_1163ama204_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB
    wp_1163ama204_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.02MB
    wp_1163ama204_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
    wp_1163ama204_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wp_1163ama204_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
    wp_1163ama204_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wp_1163ama204_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wp_1163ama204_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wp_1163ama204_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    wp_1163ama204_bwg_album: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_bwg_album_gallery: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_bwg_gallery: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_bwg_image: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_bwg_image_comment: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_bwg_image_rate: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_bwg_image_tag: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_bwg_shortcode: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_bwg_theme: Data: 0.04MB + Index: 0.00MB
    wp_1163ama204_commentmeta: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_comments: Data: 0.00MB + Index: 0.01MB
    wp_1163ama204_links: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_nextend2_image_storage: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_nextend2_section_storage: Data: 0.04MB + Index: 0.01MB
    wp_1163ama204_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_nextend2_smartslider3_sliders: Data: 0.01MB + Index: 0.00MB
    wp_1163ama204_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_nextend2_smartslider3_slides: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_nf3_actions: Data: 0.02MB + Index: 0.00MB
    wp_1163ama204_nf3_action_meta: Data: 0.02MB + Index: 0.00MB
    wp_1163ama204_nf3_chunks: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_nf3_fields: Data: 0.02MB + Index: 0.00MB
    wp_1163ama204_nf3_field_meta: Data: 0.02MB + Index: 0.00MB
    wp_1163ama204_nf3_forms: Data: 0.02MB + Index: 0.00MB
    wp_1163ama204_nf3_form_meta: Data: 0.02MB + Index: 0.00MB
    wp_1163ama204_nf3_objects: Data: 0.02MB + Index: 0.00MB
    wp_1163ama204_nf3_object_meta: Data: 0.02MB + Index: 0.00MB
    wp_1163ama204_nf3_relationships: Data: 0.02MB + Index: 0.00MB
    wp_1163ama204_nf3_upgrades: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_ngg_album: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_ngg_gallery: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_ngg_pictures: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_options: Data: 3.14MB + Index: 0.08MB
    wp_1163ama204_postmeta: Data: 0.29MB + Index: 0.11MB
    wp_1163ama204_posts: Data: 0.13MB + Index: 0.04MB
    wp_1163ama204_termmeta: Data: 0.00MB + Index: 0.01MB
    wp_1163ama204_terms: Data: 0.00MB + Index: 0.01MB
    wp_1163ama204_term_relationships: Data: 0.00MB + Index: 0.01MB
    wp_1163ama204_term_taxonomy: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_usermeta: Data: 0.01MB + Index: 0.01MB
    wp_1163ama204_users: Data: 0.00MB + Index: 0.01MB
    wp_1163ama204_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wp_1163ama204_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 80
    bwg_gallery: 1
    bwg_share: 1
    custom_css: 2
    customize_changeset: 12
    jetpack_migration: 2
    jp_img_sitemap: 2
    jp_sitemap: 2
    jp_sitemap_master: 2
    nav_menu_item: 3
    nf_sub: 1
    ngg_gallery: 2
    ngg_pictures: 4
    page: 9
    post: 2
    product: 7
    product_variation: 32
    revision: 60
    shop_order: 14
    shop_order_refund: 3
    tmm: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (20) ###
    
    Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.0.20
    Contact Widgets: by GoDaddy – 1.5.2
    Elementor: by Elementor.com – 2.1.6
    GoDaddy Email Marketing: by GoDaddy – 1.3.0
    Jetpack by WordPress.com: by Automattic – 6.3.3
    MailChimp for WordPress: by ibericode – 4.2.4
    Ninja Forms: by The WP Ninjas – 3.3.12
    Remove Footer Credit: by Macho Themes – 1.0.2
    Search Engine Visibility: by GoDaddy – 0.5
    Smart Slider 3: by Nextend – 3.3.6
    Storefront Sticky Add to Cart: by WooThemes – 1.1.9
    Team Members: by WP Darko – 4.1.1
    Title Remover: by WPGurus – 1.2
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.14.12
    
    WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.2.1
    WooCommerce Stripe Gateway: by WooCommerce – 4.1.8
    WooCommerce Services: by Automattic – 1.15.1
    WooCommerce: by Automattic – 3.4.4
    WP101 Video Tutorials: by WP101Plugin.com – 0.3
    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.6.4 – Not tested with the active version of WooCommerce
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #305 - /
    Cart: #6 - /cart/
    Checkout: #7 - /checkout/
    My account: #8 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Responsive eCommerce
    Version: 1.0.3
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Di Blog
    Parent Theme Version: 1.2.5
    Parent Theme Author URL: https://dithemes.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: –
    

    ———————————————-

    I only have 2 options, first class and priority.
    https://i.imgur.com/SxaoGlk.png
    And I enabled logging now.
    https://i.imgur.com/8FZVQe0.png

    Just wondering if there is a response for this yet.

    I am having the exact same issue. One item – accurate shipping. Add another item, shipping doubles. Since I’m shipping stickers, I should be able to add quite a few items, weight-wise, before shipping cost would increase.

    Plugin Contributor Marcin

    (@robobot3000)

    Hi there,

    Do you have any packages configured under WooCommerce > Settings > Shipping > WooCommerce Services?

    Without the package definitions, WooCommerce Services will treat each product as an individual package.

    aHA!

    That fixed it for me, not sure about OP. 🙂

    Thank you.

    Plugin Support Hari Shanker R

    (@harishanker)

    Automattic Happiness Engineer

    @suzzie526: Glad to hear that you got this resolved! Looks like this may have fixed the problem for the OP as well, so I’m marking this thread as resolved. However, if the problem reappears, feel free to let us know here.

    @nexthitwins First class mail is actually only up to 13 ounces, not a full pound (16 oz).

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Shipping price doubles for each item added to cart’ is closed to new replies.