Support » Plugin: WooCommerce » Shipping options not visible in checkout

  • Resolved marco67


    newbie with a woocommerce checkout problem… When I am logged into WP and view my website from there, the shipping options in the checkout are perfectly visible (+ automatic calculation,…). As soon as I log out of WP, the shipping options on the checkout page disappear. Someone who can help me find a solution?

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  • Plugin Support EastOfWest a11n


    Hi there,

    It sounds like you’ve got shipping methods assigned to a specific zone, and while you’re logged in, your address is known to the shop, which is why you are offered those shipping methods.

    However, when you log out, the shop doesn’t know your address. Depending on your Default customer location setting under WooCommerce » Setting » General, you might first have to enter an address, and will then only be offered shipping methods if that address falls within the zone you’ve set up.

    Review the Setting up Shipping Zones doc here for how it works:

    Plugin Support Thu P. a11n


    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter marco67


    Thanks for the tip(s). Apparently there was a conflict between two plugins. A plug to hide tabs also hides the shipping options.
    Keep you healthy!

Viewing 3 replies - 1 through 3 (of 3 total)
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