Support » Plugin: WooCommerce » Shipping options missing from checkout page

  • Resolved J

    (@sbwdblog8)


    Hi,

    According to Woocommerce documentation on shipping rates “By default, all methods in a zone are presented to the customer”.

    I have however set up two shipping rates for the UK (one standard, one more expensive by courier) but when entering a UK address during checkout only one shipping rate displays on the page (the one listed top on the shipping settings page).

    This is a screengrab – https://snag.gy/BKtCb6.jpg

    There should be a choice of two shipping methdods, as per the Woocommerce example here – https://docs.woocommerce.com/wp-content/uploads/2016/03/cart-shipping-methods.png

    Can anyone offer any advice?

    Thanks,

    J

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi there!

    I have however set up two shipping rates for the UK

    Have you created two separate zones for the UK? Shipping zones match customer address from top to bottom — the first to match the customer address is always used. If that’s the case, move both methods into the same zone and see if that resolves your issue.

    Cheers!

    Thread Starter J

    (@sbwdblog8)

    Brilliant, thanks for that. I stupidly hadn’t realised that two rates could be applied to one zone (I’d created one UK zone for each type of payment).

    I’ve got it working now.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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