Support » Plugin: WooCommerce » Shipping options missing from checkout page

  • Resolved J

    (@sbwdblog8)


    Hi,

    According to Woocommerce documentation on shipping rates “By default, all methods in a zone are presented to the customer”.

    I have however set up two shipping rates for the UK (one standard, one more expensive by courier) but when entering a UK address during checkout only one shipping rate displays on the page (the one listed top on the shipping settings page).

    This is a screengrab – https://snag.gy/BKtCb6.jpg

    There should be a choice of two shipping methdods, as per the Woocommerce example here – https://docs.woocommerce.com/wp-content/uploads/2016/03/cart-shipping-methods.png

    Can anyone offer any advice?

    Thanks,

    J

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi there!

    I have however set up two shipping rates for the UK

    Have you created two separate zones for the UK? Shipping zones match customer address from top to bottom — the first to match the customer address is always used. If that’s the case, move both methods into the same zone and see if that resolves your issue.

    Cheers!

    J

    (@sbwdblog8)

    Brilliant, thanks for that. I stupidly hadn’t realised that two rates could be applied to one zone (I’d created one UK zone for each type of payment).

    I’ve got it working now.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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