Support » Plugin: WooCommerce » Shipping not visible after update 4.4.1 to 4.5.0

  • Resolved ariati

    (@ariati)


    Hi,

    Shipping options was working in version 4.4.1, but an update to 4.5.0 has somehow broken this function in checkout page. The update was done manually in WP Dashboard.

    To troubleshoot so far we’ve:

    – Disabled all plugins, only Woocommerce active
    – Activated Storefront
    – db update task ran successfully
    – Turned on the calculation in cart, but it never gets updated no matter the input data (country, place, zip)

    Status report below:

    ### WordPress Environment ###

    WC Version: 4.5.0
    REST API Version: ✔ 4.5.0
    WC Blocks Version: ✔ 3.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.5.0
    Log Directory Writable: ✔
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.22
    PHP Post Max Size: 512 MB
    PHP Time Limit: 240
    PHP Max Input Vars: 1000
    cURL Version: 7.61.1
    OpenSSL/1.1.1c

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.17-MariaDB
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 4.4.0
    WC Database Prefix: wv9q2_
    Total Database Size: 145.76MB
    Database Data Size: 88.34MB
    Database Index Size: 57.42MB
    wv9q2_woocommerce_sessions: Data: 1.52MB + Index: 0.05MB + Engine InnoDB
    wv9q2_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wv9q2_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wv9q2_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wv9q2_woocommerce_order_items: Data: 1.52MB + Index: 0.19MB + Engine InnoDB
    wv9q2_woocommerce_order_itemmeta: Data: 4.52MB + Index: 5.03MB + Engine InnoDB
    wv9q2_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wv9q2_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wv9q2_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wv9q2_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wv9q2_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wv9q2_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wv9q2_actionscheduler_actions: Data: 1.52MB + Index: 0.97MB + Engine InnoDB
    wv9q2_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wv9q2_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wv9q2_actionscheduler_logs: Data: 1.52MB + Index: 0.48MB + Engine InnoDB
    wv9q2_commentmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wv9q2_comments: Data: 4.52MB + Index: 3.20MB + Engine InnoDB
    wv9q2_feedmanager_channel: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wv9q2_feedmanager_country: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wv9q2_feedmanager_feed_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wv9q2_feedmanager_field_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_feedmanager_product_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wv9q2_feedmanager_product_feedmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wv9q2_feedmanager_source: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wv9q2_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wv9q2_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wv9q2_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wv9q2_itsec_lockouts: Data: 0.36MB + Index: 0.11MB + Engine InnoDB
    wv9q2_itsec_logs: Data: 17.55MB + Index: 2.55MB + Engine InnoDB
    wv9q2_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wv9q2_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wv9q2_itsec_temp: Data: 15.55MB + Index: 25.09MB + Engine InnoDB
    wv9q2_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wv9q2_mailchimp_carts: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wv9q2_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_options: Data: 6.45MB + Index: 0.13MB + Engine InnoDB
    wv9q2_postmeta: Data: 22.55MB + Index: 15.06MB + Engine InnoDB
    wv9q2_posts: Data: 3.52MB + Index: 0.80MB + Engine InnoDB
    wv9q2_redirection_404: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wv9q2_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wv9q2_redirection_items: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    wv9q2_redirection_logs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wv9q2_revslider_css: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
    wv9q2_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wv9q2_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wv9q2_term_relationships: Data: 0.20MB + Index: 0.13MB + Engine InnoDB
    wv9q2_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wv9q2_usermeta: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
    wv9q2_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wv9q2_wcpdf_invoice_number: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wv9q2_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wv9q2_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_wc_customer_lookup: Data: 0.22MB + Index: 0.20MB + Engine InnoDB
    wv9q2_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wv9q2_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wv9q2_wc_order_product_lookup: Data: 0.42MB + Index: 0.48MB + Engine InnoDB
    wv9q2_wc_order_stats: Data: 0.27MB + Index: 0.27MB + Engine InnoDB
    wv9q2_wc_order_tax_lookup: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
    wv9q2_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    wv9q2_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wv9q2_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wv9q2_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wv9q2_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wv9q2_yoast_indexable: Data: 2.52MB + Index: 0.55MB + Engine InnoDB
    wv9q2_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wv9q2_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wv9q2_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wv9q2_yoast_seo_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wv9q2_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 1150
    cms_block: 2
    customize_changeset: 1
    flamingo_contact: 20
    flamingo_inbound: 7
    mc4wp-form: 1
    nav_menu_item: 40
    oembed_cache: 10
    page: 36
    post: 2
    product: 41
    product_variation: 111
    revision: 306
    shop_coupon: 3
    shop_order: 2156
    shop_order_refund: 17
    wpcf7_contact_form: 2

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (1) ###

    WooCommerce: by Automattic – 4.5.0

    ### Inactive Plugins (31) ###

    Akismet Anti-Spam: by Automattic – 4.1.6
    Checkout with Vipps for WooCommerce: by WP Hosting – 1.4.11 – Installed version not tested with active version of WooCommerce 4.5.0
    Code Snippets: by Code Snippets Pro – 2.14.0
    Contact Form 7: by Takayuki Miyoshi – 5.2.2
    Facebook for WooCommerce: by Facebook – 2.0.1 – Installed version not tested with active version of WooCommerce 4.5.0
    Freight Integration for Woocommerce & Logistra Cargonizer by WildRobot: by Robertosnap – 3.0.12 – Installed version not tested with active version of WooCommerce 4.5.0
    iThemes Security: by iThemes – 7.8.0
    Jetpack by WordPress.com: by Automattic – 8.9
    Klarna Checkout (V3) PayPal External Payment Method for WooCommerce: by Krokedil – 2.0.0 – Installed version not tested with active version of WooCommerce 4.5.0
    Klarna Checkout for WooCommerce: by Krokedil – 2.1.4 – Installed version not tested with active version of WooCommerce 4.5.0
    Klarna Order Management for WooCommerce: by klarna
    krokedil – 1.5.5 – Installed version not tested with active version of WooCommerce 4.5.0

    Loco Translate: by Tim Whitlock – 2.4.3
    Mailchimp for WooCommerce: by Mailchimp – 2.4.5 – Installed version not tested with active version of WooCommerce 4.5.0
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
    Product XML Feeds for WooCommerce: by WPWhale – 1.9.2 – Installed version not tested with active version of WooCommerce 4.5.0
    Product XML Feeds for WooCommerce Pro: by WPWhale – 1.9.1 – Installed version not tested with active version of WooCommerce 4.5.0
    Redirection: by John Godley – 4.8
    Safe SVG: by Daryll Doyle – 1.9.9
    Slider Revolution: by ThemePunch – 6.2.2
    WooCommerce Google Ads Conversion Tracking: by Wolf+Bär Agency – 1.6.9 – Installed version not tested with active version of WooCommerce 4.5.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.23 – Installed version not tested with active version of WooCommerce 4.5.0
    WooCommerce Google Feed Manager: by Michel Jongbloed – 2.13.0 – Installed version not tested with active version of WooCommerce 4.5.0
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.6.0 – Installed version not tested with active version of WooCommerce 4.5.0
    WooCommerce Services: by Automattic – 1.24.1 (update to version 1.24.2 is available) – Installed version not tested with active version of WooCommerce 4.5.0
    WooCommerce Show Single Variations by Iconic: by Iconic – 1.1.19 – Installed version not tested with active version of WooCommerce 4.5.0
    Woodmart Core: by – 1.0.22
    WPBakery Page Builder: by Michael M – WPBakery.com – 6.2.0
    WP Secure Maintainance: by wpexpertsio – 1.4.1
    WP Super Cache: by Automattic – 1.7.1
    Yoast SEO Premium: by Team Yoast – 14.2
    Zendesk Chat Widget: by Zendesk – 1.4.18

    ### Dropin Plugins (1) ###

    maintenance.php: maintenance.php

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: NOK (kr)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-filtered (exclude-from-filtered)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #11 – /butikk/
    Cart: #1003 – /handlekurv/
    Checkout: #13 – /kassen/
    My account: #14 – /min-konto/
    Terms and conditions: #124 – /vilkar-og-betingelser/

    ### Theme ###

    Name: Storefront
    Version: 2.6.0 (update to version 2.7.0 is available)
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 3,340
    Oldest: 2020-08-03 14:05:39 +0200
    Newest: 2020-09-09 13:32:13 +0200

    Pending: 2
    Oldest: 2020-09-04 14:52:53 +0200
    Newest: 2020-09-09 13:36:07 +0200

    Canceled: 1
    Oldest: -0001-11-30 00:43:00 +0043
    Newest: -0001-11-30 00:43:00 +0043

Viewing 10 replies - 1 through 10 (of 10 total)
  • Yes, same problem here !

    SAME!!! fix very quick, I dont find phone to call you quick :-/

    Hi guys,

    There is a workaround mentioned here

    https://github.com/woocommerce/woocommerce/issues/27624#issuecomment-689535892

    Edit: tried it, and shipping calc is working again 🙂

    • This reply was modified 2 months, 2 weeks ago by ariati.

    Great, waiting for the fix, at the moment simply back to the previous stable version 🙂

    Plugin Support laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Hi @ariati

    Thanks for reaching out!

    As I understand, after you updated to WC 4.5.0, you’ve noticed that shipping calculations stop happening in the cart/checkout? Meaning- once you enter a zip code, the recalculation doesn’t occur, is that correct? Or do shipping rates not even show up at all?

    I was testing this on a default installation myself and couldn’t reproduce:

    Even when switching the country, the rates change:

    I noticed from your site’s System Status that the database version is still not matching the WC version. Can you try running a database update via the Tools option? Also, can you make sure to update Storefront to the latest version? If that doesn’t help, can you make sure that all caching is purged as well?

    Thanks and looking forward to your reply.

    Hided option: shipping costs until an address is entered, and now work

    Plugin Support laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Hi @ajna667

    Glad to hear that resolved the issue for you!

    Same problem here.
    I have rolled back to previous version and am waiting for the fix. 🙂

    Plugin Support laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Hey all,

    Thanks for reaching out.

    The customer will be able to checkout without paying for shipping if both of the below are true:

    – Customer’s country does not require state
    – setting Hide shipping costs until an address is entered is checked

    The workaround, for the time being, is to set Hide shipping costs until an address is entered to false.

    Please see: https://github.com/woocommerce/woocommerce/issues/27624

    We are working quickly on a fix. Please see that thread for updates.

    Plugin Support laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Since a fix has been released for this issue, I’m now marking this thread as Resolved. Please feel free to create a new thread if any of you have further questions or concerns.

Viewing 10 replies - 1 through 10 (of 10 total)
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