Support » Plugin: WooCommerce » Shipping not showing….

  • Resolved Breath B

    (@goldenhen)


    Hi there,

    what a fantastic product. i’m very new to this but so far so good.

    However, I’m puzzled that shipping cost is not showing in cart or checkout even after customer submits address. (in cart – only shows ‘flat rate’ but cost of shipping does not show or calculate – even when inputting postcode to calculate) Vat/ tax is showing…

    I have ticked permissions to show in both. customer is notified that cost shows when entering address. My site allows paypal… when going through check out process still does not show – goes to PayPal sign in page (minus shipping cost).

    geolocation for tax is enabled. if it helps.

    Please could someone kindly help?

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support fevered

    (@fevered)

    Hey there!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    How have you set shipping up?
    Shipping Zones?

    Hi guys, thank you for getting back to me. I set up Shipping Zones using UK as my test.

    Here is the status report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://blestlondon.com
    Site address (URL): https://blestlondon.com
    WC Version: 4.5.2
    REST API Version: ✔ 4.5.2
    WC Blocks Version: ✔ 3.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.5.0
    Log Directory Writable: ✔
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.6
    PHP Post Max Size: 100 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 1000
    cURL Version: 7.61.0
    OpenSSL/1.0.2p
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.31-MariaDB-log
    Max Upload Size: 100 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.5.2
    WC Database Prefix: qxhs_
    Total Database Size: 3.74MB
    Database Data Size: 2.50MB
    Database Index Size: 1.24MB
    qxhs_woocommerce_sessions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
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    qxhs_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    qxhs_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    qxhs_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    qxhs_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    qxhs_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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    ### Post Type Counts ###
    
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    kaliforms_forms: 1
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    page: 14
    post: 7
    product: 7
    revision: 103
    shop_coupon: 2
    shop_order: 1
    wpforms: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (14) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.6
    Coming Soon and Maintenance by Colorlib: by Colorlib – 1.0.93
    Jetpack by WordPress.com: by Automattic – 8.9
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    WooCommerce Stripe Gateway: by WooCommerce – 4.5.2 – Installed version not tested with active version of WooCommerce 4.5.2
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    WP Mail SMTP: by WPForms – 2.3.1
    WPForms Lite: by WPForms – 1.6.2.3
    
    ### Inactive Plugins (1) ###
    
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    ### Settings ###
    
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    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
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    outofstock (outofstock)
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    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #81 - /shop/
    Cart: #83 - /cart/
    Checkout: #85 - /checkout/
    My account: #87 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Shapely
    Version: 1.2.8
    Author URL: https://colorlib.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: shapely/woocommerce/product-searchform.php
    
    ### Action Scheduler ###
    
    Complete: 25
    Oldest: 2020-09-11 11:22:04 +0000
    Newest: 2020-09-15 14:48:20 +0000
    
    Pending: 1
    Oldest: 2020-09-16 02:02:54 +0000
    Newest: 2020-09-16 02:02:54 +0000
    
    

    Hey guys, Anymore thoughts on this? Did the status logs help uncover what the issue could be?

    Can you add a screenshot of the shipping zones that you’ve set up – use something like https://imgbb.com/ to upload a link

    Thank you for getting back to me. See all ‘shipping’ screenshots below:

    https://ibb.co/GvPbxzj
    https://ibb.co/MV7vtVz
    https://ibb.co/8BPtcXf
    https://ibb.co/6mbhBMf

    I am using uk to test

    • This reply was modified 2 months, 1 week ago by Breath B.

    It looks like you’ve only got a Flat Rate in the UK zone – have you added the other method in there?

    UK, Europe and US is where we ship too. I’m new to this so I am testing with UK zone – set up first and submitting as uk based customer on frontend of site to see if it works – but it does not show/calculate 2.00 fee in cart or checkout..

    Have I set it up correctly? Do I need to complete US and Europe too for it to work?

    It looks like you’ve set it up right. The US and Europe zones shouldn’t matter if you’re entering a UK address – unless it’s thinking UK is in Europe!

    Try moving the UK shipping zone to the top of the list above US – just drag and drop it.

    Also, can you tick the Enable Debug Mode option in Shipping Options – that will display what Zone it’s trying to use

    Thanks, did what you suggested and it now works… I also ticked ‘hide shipping cost until address is entered’ but shows customer is uk based before they submit postcode… (i guess debug over rides)

    I just unticked ‘debug’ and it still works!

    Thank you so much:)

    I can now continue with setting up!

    • This reply was modified 2 months, 1 week ago by Breath B.

    Glad it’s sorted! I think what was happening was that it was using the Europe Shipping Zone as it was before UK in the list.

    Plugin Support mouli

    (@mouli)

    It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic and we’ll be happy to help out.

    DELETED CONTENT

    I Created a separate thread because the issue might be different : https://wordpress.org/support/topic/shipping-not-showing-on-checkout/#new-topic-0

    Plugin Support fevered

    (@fevered)

    Hey @manitra! Can you please create a new thread for this issue? Since this issue has been resolved it won’t show up as needing resolution. Thanks!

    Hi
    I had the same issue and none can help me for a week.(WordPress or Woocommerce)

    So, I had to get a Freelancer, The first one it can not fix it “shipping cost not showing”, but the second one was excelent. In one hour fix it. Hassan did an excellent and cheap job. I recommend you.
    https://www.freelancer.com/u/wordpressexp01

Viewing 15 replies - 1 through 15 (of 15 total)
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