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[resolved] Shipping methods not working well on checkout page (9 posts)

  1. best_wish
    Member
    Posted 1 year ago #

    HI

    i have an issue with the shipping method which cannot work well on checkout page. Here are the problems i am encountering:

    I have set 3 shipping rate tables with 6 zones that starting at 0.50Kg and 1.00kg 2kg, 3kg and so on.... which working normally on checkout page when some products has certain kg, for example, a product with 4.55kg. This is fine when i proceed to checkout because there are three methods all presenting on checkout page and people can choose any of them as following:

    Please Choose Shipping*
    Total weight: 4.50 kg
    (and three more option of shipping rate shown here as well)

    But, when i have got some products with smaller weight, such as 0.05kg, and i tried to proceed to check as usual after choosing that product, on checkout page, there only shows the message as following:

    Please Choose Shipping*
    Total weight: 0.05 kg.

    i cannot see any shipping rate info....Please HELP!!! what should i do to remedy this problem....

    THANKS ALL!!!

    http://wordpress.org/extend/plugins/eshop/

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Have you entered the shipping for 0.5kg packages in all three mode tables?

  3. best_wish
    Member
    Posted 1 year ago #

    thanks for your reply
    yes!

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    What happens if you set the first line in the mode table to 0.1kg?
    What theme are you using?
    Can you replicate the problem using the default Twenty Twelve theme with all other plugins deactivated?

  5. best_wish
    Member
    Posted 1 year ago #

    i have just tried to test with Twenty Twelve theme with ALL other plugins deactivated except for eShop plugin and set the first line in the mode table to 0.1kg

    the problem still exists....so, it should not be related to the theme used..

    But what i find out is that when i add the weight of the product with smaller than 1kg, here is 0.05kg by purchasing more quantity to 20. The weight here is 1kg, without decimal. So, it should be related to the problem when decimal is used which is smaller than complete "1"kg

    please help!

  6. best_wish
    Member
    Posted 1 year ago #

    complement: when the weight meet the least number "1", the shipping rate table present as normal

  7. best_wish
    Member
    Posted 1 year ago #

    one more complement: when the weight meets the least number 0.5kg, the shipping rate table present as normal.

    That means I have to add 10 pieces of products with 0.05kg so as to let the total weight can meet the least number of weight....

    I wonder if the function can let those weight less than the least wight, such as 0.5kg, be shown in the interval as following:
    X > Or = 0.5kg

    The X weight can also be categorized in the shipping rate of 0.5kg?

  8. esmi
    Forum Moderator
    Posted 1 year ago #

    I'm sorry but we cannot replicate your problem, so this is specific to your site and/or install.

  9. esmi
    Forum Moderator
    Posted 1 year ago #

    As there has not been an update to this topic for a while, I can only assume that the issue has now been resolved and I am now marking it as such. If this is incorrect, please feel free to change the topic's status and/or post a follow-up.

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