Shipping Label modal not displaying
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When I click “Create Shipping Label”, the modal dialog appears at the bottom of the page and slightly off-screen such that I cannot interact with it. I am unable to scroll or position the screen.
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Hi @rgroves,
Thanks for contacting about this odd position of the shipping modal. Is there anyway you would be able to try a quick conflict test to rule out other plugins from potentially causing the issue?
Also could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Read more about plugin and theme conflicts in our [Self-Service Guide](https://docs.woocommerce.com/document/woocommerce-self-service-guide/).
**How to test for conflicts**
The best way to determine if the issue is being caused by a theme and/or plugin is to:
1. Temporarily switch your theme to the [Storefront](https://woocommerce.com/storefront/?aff=10486&cid=1131038) or [Twenty Twenty](https://wordpress.org/themes/twentytwenty/) theme.
2. Try to reproduce the problem with the shipping modal.
If the problem is resolved, it is a theme conflict. If not, continue to the next step.
3. Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools).
4. Try to reproduce the problem again. If the problem is resolved, it is a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.For more detailed instructions, check out [How to test for plugin and theme conflicts](https://docs.woocommerce.com/document/how-to-test-for-conflicts/).
Please let us know how that goes.
**Tools to help with troubleshooting**
[Meks Quick Plugin Disabler](https://wordpress.org/plugins/meks-quick-plugin-disabler/) will remember what plugins you had active when you switch it back on.
You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free [WP Staging](https://wordpress.org/plugins/wp-staging/) plugin.`
Hi,
I tried selectively conflict testing plugins which may have caused problems but didn’t find any resolution. It used to work fine. The only plugins that were updated since it last worked were the WooCommerce plugins themselves.
Here is the status:
### WordPress Environment ### WordPress address (URL): https://thegrovestead.com Site address (URL): https://thegrovestead.com WC Version: 3.8.2 REST API Version: ✔ 1.0.2 Log Directory Writable: ✔ WP Version: ❌ 5.5.5 - There is a newer version of WordPress available (5.8) WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: nginx/1.14.2 PHP Version: 7.3.0 PHP Post Max Size: 512 MB PHP Time Limit: 300 PHP Max Input Vars: 3000 cURL Version: 7.61.1 LibreSSL/2.0.0 SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.32-MariaDB Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### [omitted] ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (31) ### Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 6.1.5 – Not tested with the active version of WooCommerce Add Categories to Pages.: by a.ankit – 1.2 Add Featured Image Column: by Robin Cornett – 1.1.5 Titan Anti-spam & Security: by CreativeMotion – 7.2.0 Contact Form 7: by Takayuki Miyoshi – 5.3 Contact Form CFDB7: by Arshid – 1.2.5.9 Copy Anything to Clipboard: by Mahesh M. Waghmare – 2.1.0 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.6 Duplicate Widgets: by themesfactory – 1.2 Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.1 Easy WP SMTP: by wpecommerce alexanderfoxc – 1.4.6 301 Redirects: by WebFactory Ltd – 2.53 Font Awesome: by Font Awesome – 4.0.0-rc20 Insert PHP Code Snippet: by xyzscripts.com – 1.3.1 Jetpack by WordPress.com: by Automattic – 8.9.2 Kirki Customizer Framework: by Ari Stathopoulos (@aristath) – 3.0.45 MailPoet 3 (New): by MailPoet – 3.37.2 Post Type Switcher: by John James Jacoby – 3.2.0 Post Views Counter: by Digital Factory – 1.3.3 Powerkit: by Code Supply Co. – 2.3.9 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.2 SearchWP Live Ajax Search: by Jonathan Christopher – 1.4.4 Simple Local Avatars: by Jake Goldman 10up – 2.2.0 Widget Shortcode: by Hassan Derakhshandeh – 0.3.4 Open Graph and Twitter Card Tags: by Webdados – 3.0.0 – Not tested with the active version of WooCommerce WooCommerce Stripe Gateway: by WooCommerce – 5.4.1 – Not tested with the active version of WooCommerce WooCommerce Shipping & Tax: by WooCommerce – 1.25.18 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.8.2 WP Stripe Checkout: by naa986 – 1.2.1 Categories to Tags Converter Importer: by wordpressdotorg – 0.5 Redirection for Contact Form 7: by Query Solutions – 2.3.4 ### Dropin Plugins (1) ### object-cache.php: Redis Object Cache Drop-In ### Must Use Plugins (1) ### EasyWP Plugin: by Namecheap Inc. – 0.8.1 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #6017 - /shop/ Cart: #6018 - /cart/ Checkout: #6019 - /checkout/ My account: #6020 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Authentic Version: 5.2.8 Author URL: http://codesupply.co Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 801 Oldest: 2021-08-07 09:24:18 -0500 Newest: 2021-09-05 21:14:14 -0500 Pending: 0 Oldest: – Newest: – Canceled: 0 Oldest: – Newest: – In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: –Hi @rgroves,
Thanks for sending over the status report. I did notice that WooCommerce is quite a bit out of date. It’s a patched version of a release from November 2019. I’d really encourage updating WooCommerce and WordPress to see if this fixes the problem.
If it doesn’t, then try using the Health Check plugin’s troubleshooting mode. With it you can disable all plugins and switch themes without disrupting your main site. Then you can enable WooCommerce, Jetpack and WooCommerce Shipping and Tax to test again.
Selectively disabling plugins often doesn’t work because conflicts can come from very unexpected sources sometimes.
Let us know what you find out and we’ll go from there.
Thanks!
I am having the same issue. How was this resolved?
I updated to the latest version of WP and all the WooCommerce plugins and the problem went away.
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